Knight Claremont Chrysler Dodge Jeep Ram | Page 26

Very friendly and informative advisors. Clean service bays and didn't have to wait in line. Appreciated the quick service Clean service bays and didn't have to wait in line. Appreciated the quick service More

This dealership is very organized very clean very efficient and extremely service oriented thank you efficient and extremely service oriented thank you More

Best service ever and the people there are very nice. Thank you Knight Claremont Chrysler Jeep Dodge Ram. Thank you Knight Claremont Chrysler Jeep Dodge Ram. More

Poor customer service. Said you would call me to schedule a diagnostic test and never did. Said you would call me to schedule a diagnostic test and never did. More

Review Update (12/23/22) After being contacted by Hector Ruiz, he was able to figure out what the issue was and get my Jeep in for service to have the soft top replaced (under warranty). I am grateful for t Ruiz, he was able to figure out what the issue was and get my Jeep in for service to have the soft top replaced (under warranty). I am grateful for the work he did to get this issue resolved. I am updating my review to a 3-Star, I wish I could rate them higher but: 1. This issue shouldn't have been an issue and could have been avoidable with a follow up call from the service department informing me that they were waiting on parts. 2. The repairs were not without issues. I found a screw sitting on the drivers seat which was part of the soft top windshield channel. Upon closer inspection I found most of the screws that hold the top to the windshield channel to be completely loose to the point I could remove them with a quarter turn, by hand. 3. The plastic bracket that is part of the windshield channel was cracked in half, I don't think this will result in issues in the future but only time will tell. I hope that my experience helps this dealership improve on their procedures and practices as everyone who helped me along the way was always very professional and nice. ----- I went in to have the soft top of my Wrangler checked out because it was tearing on the inside where it attaches to a beam above the front seats. Service department staff were very friendly in helping me out and took pictures of the soft top and said they would submit a case with Jeep and get back to me. I never heard back from them. I called many times but because of the automated system, I was never actually able to speak with a real person. I'm not sure if they ever received the notifications I left with their automated system. When I went in I was just about to hit the end of my warranty and now I'm out of my warranty period which probably means I'll have to replace the soft top on my dime. Quite the bummer, I was really hoping to have this fixed since it’s only 3 years old so the soft top shouldn’t have been an issue at this point. More

The service was excellent. Their professional staff answered all of my questions and concerns regarding my vehicle as well as available discounts. Their professional staff answered all of my questions and concerns regarding my vehicle as well as available discounts. More

Thanks great job I think you did a great job getting my car in out in a timely matter car in out in a timely matter More

The service team is excellent! Yvonne Rogers always keeps us updated and we know our cars are serviced right every time. Yvonne Rogers always keeps us updated and we know our cars are serviced right every time. More

Great experience with sales, honored all representations and the vehicle is great. I would and will definitely recommend Knight to others! and the vehicle is great. I would and will definitely recommend Knight to others! More

Very easy and fast to work with. Really enjoyed how the service guy explained everything Really enjoyed how the service guy explained everything More