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Knauz Ineos Grenadier of Lake Bluff
Lake Bluff, IL
123 Reviews
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Showing 123 reviews
March 14, 2012
went in for scheduled maintenance, was concerned about after-market satellite antennae being dislodged when they did their car wash after service was done; i expressed concerns to steve, and he said he w after-market satellite antennae being dislodged when they did their car wash after service was done; i expressed concerns to steve, and he said he would leave a note for porters, when i picked car, there was a note from porters explaining they hand-washed it so as not to disturb antenna, and everything was great. great service, as always. More
by gudchips
Employees Worked With
steve porsche, Steve Porch
March 08, 2012
I both purchased my car and have continued to have it serviced at Knauz Mini and have had such a great relationship with everyone I came into contact with. They are the best! serviced at Knauz Mini and have had such a great relationship with everyone I came into contact with. They are the best! More
by dmarinca
Employees Worked With
Danny Kuhn, Steve Porch, Dan Kuhn, Steve Porch
February 27, 2012
After driving Mini Coopers for 6 years we leased a Mini S from Knauz. At 5,700 miles the clutch was serviced and diagnosed as a warranty issue. 1 1/2 years and 15,000 more miles later after the car was in fo from Knauz. At 5,700 miles the clutch was serviced and diagnosed as a warranty issue. 1 1/2 years and 15,000 more miles later after the car was in for all routine service we complained about a noise in 1st gear. The service consultant told my wife it was her fault because she did not shift correctly and that an S must be driven differently than a Cooper. Knauz repaired the car and charged 10% of the price a new car! Very suspicious that the same problem diagnosed under warranty was our fault later. Perhaps the repair was not done correctly the first time. WE would have hoped that Knauz would have been our advocate instead of throwing us under the bus. Goodbye Knauz. More
by hmarcus
Employees Worked With
Steve Porch, Steve Porch
