Knauz Continental Autos - Service Center

The Best Mercedes Service Center in Chicagoland Area!!!!! The Best Mercedes Service in Chicagoland Area!!!!! Highly recommend to see Ben at service department if you want to be treated as a Mercedes Benz owne The Best Mercedes Service in Chicagoland Area!!!!! Highly recommend to see Ben at service department if you want to be treated as a Mercedes Benz owner. Here's my experience with Ben. I have a 2018 Mercedes Benz GLE 550 E-Hybrid and it needs a starter battery. I went to Mercedes Benz Chicago at first hand. While the car was there for over 3 weeks, they have been kept telling me that due to my vehicle is a hybrid model, they need to special order the battery for me and never able to arrange a loaner vehicle for me. I have been calling and chasing them for 3 weeks with no proper customer service or EVEN FOLLOW-UPs. What a HORRIBLE SERVICE Mercedes Benz of Chicago!! Fast forward, I went to Knauz and met Ben, that totally changed my entire experience with Mercedes-Benz brand. He welcomed me warmly, asked me about what's the issue. I explained to him that the main battery need to be replaced and shared my horrible experience with him. Long story short, I came back the 2nd day, he told me he already locate the battery for me and things get even better from there. He brought a Blue GLE43 Coupe, plus it's in my favorite color. He somehow knows blue's my favorite color and able to give me this beautiful vehicle so that I can go ahead enjoy the weekend!! WHAT A NICE PERSON!! Overall, I have never experience a better service than this time, I really appreciate everything Ben done for me. He is a gentleman that will go forward and beyond to make sure you be treated properly when you service your Mercedes-Benz. Thumbs up for Ben, Thumbs up for Knauz Mercedes-Benz. I would highly highly recommend them to those of you who looking to service your Mercedes and want to be treated properly! Plus, they have the best loaner vehicles for you to choose from as well! More

Awesome dealership A few years ago I thought Knauz wasn’t going to be for me but boy was I wrong!! I started with one Mercedes in 2013 and since I have purchased 4 more A few years ago I thought Knauz wasn’t going to be for me but boy was I wrong!! I started with one Mercedes in 2013 and since I have purchased 4 more and leased 2 more in addition to buying a Range Rover supercharged!! They have been great to work with on pricing and their people are amazing! From the Mercedes GM Hanz to their young salesman Josh a joy to know and work with! And their service is the greatest by far!! They go way beyond to help in every way and our experiences have been fantastic especially with Jim in Mercedes service and SAM at Range Rover! Highly recommend Knauz!! More

A wonderful experience I recently moved to Evanston, IL from Massachusetts. After having a Mercedes-Benz CLA 250 for close to two years now, and as anyone who owns a car lik I recently moved to Evanston, IL from Massachusetts. After having a Mercedes-Benz CLA 250 for close to two years now, and as anyone who owns a car like this knows, it's important to have professionals who will take care of your after sales needs and to ensure the car is in top shape. For my, it is very important that I have professionals whom I can reach out to any time, if I have an issue with my car. Professionals who know what they're doing and who will take care of your car just that way you will. I scoped a few different Mercedes-Benz dealers in the Greater Chicago area and after extensive online research, I decided to pick Knauz Continental Autos as my preferred dealership. Coincidentally, I was referred to Peter Polanski at Knauz by my boss at work who had recently purchased a stunning AMG GT from Peter. My boss was full of praise for Peter Polanski and his exceptional professional and friendly way of working. It was such a wonderful positive endorsement, that I immediately reached out to Peter to set up a meeting. Since meeting him, Peter has been nothing but friendly, courteous, understanding and helpful. Though I initially wanted to set up a dealer visit to introduce myself and just have couple of warning lights (oil, fluids etc.) my car checked (its been a while since I did it and I have had a few back-to-back multi-1000 mile drives), my interaction with Peter ended up being a discussion on what could be the next car I can get. Peter, without the usual pushy nature of some dealership that you might see, laid out options based on my needs, future plans without pushing me into a corner and forcing me to make a decision. Peter is understanding enough and we have established a nice relationship in such a short time that I know when the time comes, all I need to do is shoot an email to Peter to get things rolling. The dealership has a lot of options pretty much every time I went in, they have the latest models, plenty of new purchase options as well as lease options and used cars. Peter also set me up with a test drive in an AMG GT, which was an unforgettable experience. The dealership itself is a great, clean and almost everyone I interacted with have been very professional. I did end up going in for a schedule service which Peter set me up with Mike Dube. Mike Dube is this quiet wonderful guy. Very soft spoken and equally professional like the others at Knauz, he set up my car for the scheduled service, got everything checked and even advised me to have my tires rotated (I haven't done this for more than a year now). The whole service experience was a breeze. No unnecessary waiting or anything. When you own a car like a Mercedes-Benz, and if you have a dealership such as Knauz Continental Autos and people like Peter, Mike or Jim Blanchard to take care of it, all you need to do is get yourself in the driver's sear, buckle up and go have a blast driving the beautiful cars. A premium car needs premium care. While I do my part to give my car the world class premium care and treatment, I am glad to know Knauz, Peter, Mike or Jim are there to give it the premium professional care to keep it running nice and smooth. I highly recommend Knauz Continental Autos and for anyone looking for a get a Mercedes-Benz, I suggest reaching out to or asking for Peter Polanski (or Mike Dube or Jim Blanchard in service). This is not to say the others are not good - I just didn't have a chance to work with anyone else directly. I am sure the others are equally wonderful people. Good luck to those looking at getting a Mercedes-Benz. You can't go wrong with Knauz Continental Autos. More

Great service! Peter and Ryan are outstanding to work with. Excellent communication and great service - picked up our car and left a loaner for our latest service ca Peter and Ryan are outstanding to work with. Excellent communication and great service - picked up our car and left a loaner for our latest service call. The work was finished in a timely manner and was competently done. I feel that my car is in good hands! More

Best experience ever! Having owned and leased Mercede-Benz cars for many years, I can honestly say that my experience at Knauz has been the best that I have ever had. Ryan Having owned and leased Mercede-Benz cars for many years, I can honestly say that my experience at Knauz has been the best that I have ever had. Ryan Herbig and Peter Polanski are always available and have always taken care of my cars expeditiously and made the entire experience very easy for me. I give them, and Knauz, my highest recommendation! More

Willing to help I moved to the chicagoland area recently and had some questions about my car. I called ahead to see if someone could help me even though I didnt purch I moved to the chicagoland area recently and had some questions about my car. I called ahead to see if someone could help me even though I didnt purchase the car from Knauz. Paul Kim picked up and told me to stop in. He was so patient and willing to spend the time with me. When I am in the market again, Knauz will be getting my business. More

Knauz Review We leased our Mercedes from Peter who was extremely upfront and helpful. He was easy to deal with and made our entire experience so far a good one. We leased our Mercedes from Peter who was extremely upfront and helpful. He was easy to deal with and made our entire experience so far a good one. The only thing keeping this rating from a five star is the service department trying to push fees very hard which is different than dealing with Peter. More

Fantasy to Fantastic I didn’t go into Mercedes Benz to buy a vehicle. I went in to look around while my car was getting serviced. I walked out with a brand new e400. Pete I didn’t go into Mercedes Benz to buy a vehicle. I went in to look around while my car was getting serviced. I walked out with a brand new e400. Peter Polanski made my ‘no shopping’ experience go from fantasy to fantastic. I love my new car!! I had expert care from start to finish. Sometimes no plans are the best!! More

first time service customer This was my first time here having my Mercedes Benz serviced.It was an awesome experience. they treat me like gold and my car has never ran better! th This was my first time here having my Mercedes Benz serviced.It was an awesome experience. they treat me like gold and my car has never ran better! thank you for the great service! you have made me a lifetime customer!!!! J. strauel More

I highly recommend KNAUZ Mercedes-Benz! Gary Bogard, Strah Gostovic and Sani Nassar gave me and my mother a warm welcome while at KNAUZ a few days ago! Gary called me to ensure I was satisfi Gary Bogard, Strah Gostovic and Sani Nassar gave me and my mother a warm welcome while at KNAUZ a few days ago! Gary called me to ensure I was satisfied with the service on my GLK. Strah called me and gave easy to follow insructions on pairing my garage door opener with a button on my rear view mirror. Yaay! Sani explained in detail what was checked on my truck and ensured everything was in tip top shape before my Mom and I left. My truck was washed, too! These three gentlemen made me feel more confident to drive my truck! Finally, KNAUZ Mercedes-Benz facility is very clean; and the temperature in the service center was nice and warm! More