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Knauz Continental Autos - Service Center
Lake Bluff, IL
33 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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33 Reviews of Knauz Continental Autos - Service Center
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December 28, 2023
Spent 15 minutes waiting for a service advisor. Finally when told he would be right with us he took 2 other people the just walked up to him without letting those people know that we were next. Poo Finally when told he would be right with us he took 2 other people the just walked up to him without letting those people know that we were next. Poor service stay away or go if you want to be ignored. Better service with domestic. More
by pmusselman
Employees Worked With
Not sure who but middle desk
November 08, 2023
I have brought my Discovery Sport in for service twice in the last two years. Last year, one month and less than 500 miles later, after bringing in for 65,000 mile check up my check engine light went on. L the last two years. Last year, one month and less than 500 miles later, after bringing in for 65,000 mile check up my check engine light went on. Long story but I had to replace the engine! I was told the car was out of warranty and I would have to eat the cost of a new engine $13,000!!!!! This year I brought it in for an oil change and to check the brakes. I was given the all clear and paid $165.00. Less then 20 miles later the check brakes light went on. I brought it back and was told after further review, they missed something with examining the brakes but would work with me, because of past experience. This place stinks. I will never go to this dealer, for any make of car again. STAY AWAY they are either incompetent, or thieves, or both! More
by kmullane
Employees Worked With
Lee Brownstein
September 21, 2023
The best of the best ! Excellent communication. Excellent service. Top quality workmanship. Always a pleasant experience. Keep up the great work ! Thank you so very much ❤️ Excellent communication. Excellent service. Top quality workmanship. Always a pleasant experience. Keep up the great work ! Thank you so very much ❤️. More
by georgewfine
Employees Worked With
March 15, 2023
Service department is TRASH, stay away. I went in to have the brakes replaced on my 3 year old SUV. Just a regular brake job. Replace pads and rotors. Took about 8 days, which seemed very e I went in to have the brakes replaced on my 3 year old SUV. Just a regular brake job. Replace pads and rotors. Took about 8 days, which seemed very excessive for a brake job. Got the car back, everything seemed fine at first, then the brakes started to squeak. And it was bad, much worse than when they needed to be replaced. And mind you, these were now brand new brakes! Brought the car back, service writer Ben took it for a test drive and said it's normal!! WHAT?? Finally he agreed to keep the car overnight so they can check it out. The next day we get a message from Ben saying that something was done incorrectly the first time, and they will replace them again. Hurray! We get the car back, everything seems fine, and surprise surprise, the brakes start to squeak again... I call them back, speak to Ben, and he says "well you know, the Germans probably changed some things around so it might squeak a little now..." This is a 3 year old SUV with 30k miles and squeaky brakes. How is this normal?? After some more back and forth, he says that someone from scheduling will call back to setup a time so we can get a loaner car. Of course no one called back. When we do setup the appointment, this will be the 3rd visit to fix the brakes. How many more times will we have to come in to get this done? No one really knows. It seems like replacing brake pads is a very complicated and hard job... To be continued. Before you bring your car here for service, I urge you to go somewhere else first. More
by grillinwithdad
Employees Worked With
December 17, 2022
Came in needing some quick help with a key battery and issues with my Apple Car Play. While these are simple concerns, the service I received from Jim and his associates were above and beyond. Not only we issues with my Apple Car Play. While these are simple concerns, the service I received from Jim and his associates were above and beyond. Not only were they kind and friendly, but they all worked as a team helped me solve my issues. Good customer service goes a long way. Thank you Mercedes! More
by Steph.Ryter
Employees Worked With
October 30, 2020
Knauz should be embarrassed to charge $459 for a battery change; and then quote $2000 for a new alternator. The person in the Service Department, who gave us the prices and quote, is named Michael Dube.. change; and then quote $2000 for a new alternator. The person in the Service Department, who gave us the prices and quote, is named Michael Dube.. Shame on Knauz for attempting to extort these funds from a older man in his 84th year! ML Marshall More
by ML Marshall
October 10, 2020
Michael Jakus is the best servise advisor!!!!! Great comunicationS, nice guy...... very helpfull,,,,,,,,,,,, simple THE BEST OF THE BEST ,,, MY FAMILY LIKES TO BE SERVED BY MJ ,,,,,,,,,,,,,,,, K J P D comunicationS, nice guy...... very helpfull,,,,,,,,,,,, simple THE BEST OF THE BEST ,,, MY FAMILY LIKES TO BE SERVED BY MJ ,,,,,,,,,,,,,,,, K J P D More
by pdelung174
Employees Worked With
June 13, 2019
Daniel Forrest He was very accompanying and knows the technology of the car. I had an ML 2011 but this car is somewhat different so he helped me in the learning cur He was very accompanying and knows the technology of the car. I had an ML 2011 but this car is somewhat different so he helped me in the learning curve every step of the way. Even connected my car to the garage door opener and all with a smile. He is a keeper! Thank you! More
by Happy
Employees Worked With
Daniel Forrest
June 07, 2019
Very nice experience After a more than abhorring experience with my car and a stop sign, I came in to get some body work done on my car. A man named peter helped me out, a After a more than abhorring experience with my car and a stop sign, I came in to get some body work done on my car. A man named peter helped me out, and he was very helpful and nice. The process was really simple and quick, an overall great time. More
by Alex
Employees Worked With
April 30, 2019
Service Excellent work. Efficient and customer oriented Service and dealership offered and executed very good and satisfactory work on current auto lease . Excellent work. Efficient and customer oriented Service and dealership offered and executed very good and satisfactory work on current auto lease . Plan to continue leaving and doing business with above dealership. More
by Agron
