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Knauz Continental Autos
Lake Bluff, IL
457 Reviews
It was over 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 457 reviews
November 15, 2023
Very direct purchase no unnecessary wasted time . Purchase seamless and polite. Salesman so helpful with my trade in Purchase seamless and polite. Salesman so helpful with my trade in More
by drterrencephughes
November 08, 2023
I have brought my Discovery Sport in for service twice in the last two years. Last year, one month and less than 500 miles later, after bringing in for 65,000 mile check up my check engine light went on. L the last two years. Last year, one month and less than 500 miles later, after bringing in for 65,000 mile check up my check engine light went on. Long story but I had to replace the engine! I was told the car was out of warranty and I would have to eat the cost of a new engine $13,000!!!!! This year I brought it in for an oil change and to check the brakes. I was given the all clear and paid $165.00. Less then 20 miles later the check brakes light went on. I brought it back and was told after further review, they missed something with examining the brakes but would work with me, because of past experience. This place stinks. I will never go to this dealer, for any make of car again. STAY AWAY they are either incompetent, or thieves, or both! More
by kmullane
Employees Worked With
Lee Brownstein
September 21, 2023
The best of the best ! Excellent communication. Excellent service. Top quality workmanship. Always a pleasant experience. Keep up the great work ! Thank you so very much ❤️ Excellent communication. Excellent service. Top quality workmanship. Always a pleasant experience. Keep up the great work ! Thank you so very much ❤️. More
by georgewfine
Employees Worked With
July 18, 2023
We just bought a GLC300. Mercedes dealership was excellent. Our sales agent Peter was very professional and very nice. He took excellent care of us. Vijay the finance manager Mercedes dealership was excellent. Our sales agent Peter was very professional and very nice. He took excellent care of us. Vijay the finance manager was superb. We are very happy with our purchase. More
by Rohit Shah
June 22, 2023
Paul was great to work with during our recent auto purchase. He was very professional and considerate from the first call until the date of delivery! Highly recommended! purchase. He was very professional and considerate from the first call until the date of delivery! Highly recommended! More
by Tabingo1
April 05, 2023
Ben at Knauz was amazing to work with, he was professional, friendly, responsive. Couldn’t ask for better service. professional, friendly, responsive. Couldn’t ask for better service. More
by sseyl2258
Employees Worked With
March 15, 2023
Service department is TRASH, stay away. I went in to have the brakes replaced on my 3 year old SUV. Just a regular brake job. Replace pads and rotors. Took about 8 days, which seemed very e I went in to have the brakes replaced on my 3 year old SUV. Just a regular brake job. Replace pads and rotors. Took about 8 days, which seemed very excessive for a brake job. Got the car back, everything seemed fine at first, then the brakes started to squeak. And it was bad, much worse than when they needed to be replaced. And mind you, these were now brand new brakes! Brought the car back, service writer Ben took it for a test drive and said it's normal!! WHAT?? Finally he agreed to keep the car overnight so they can check it out. The next day we get a message from Ben saying that something was done incorrectly the first time, and they will replace them again. Hurray! We get the car back, everything seems fine, and surprise surprise, the brakes start to squeak again... I call them back, speak to Ben, and he says "well you know, the Germans probably changed some things around so it might squeak a little now..." This is a 3 year old SUV with 30k miles and squeaky brakes. How is this normal?? After some more back and forth, he says that someone from scheduling will call back to setup a time so we can get a loaner car. Of course no one called back. When we do setup the appointment, this will be the 3rd visit to fix the brakes. How many more times will we have to come in to get this done? No one really knows. It seems like replacing brake pads is a very complicated and hard job... To be continued. Before you bring your car here for service, I urge you to go somewhere else first. More
by grillinwithdad
Employees Worked With
January 25, 2023
Great service from the knauz team. Ryan and Peter are excellent . I will be back Ryan and Peter are excellent . I will be back More
by Chris
December 20, 2022
Mercedes purchased and it was a very pleasant experience - from start to beginning. I can highly recommend Peter Polanski as a sales consultant - he took excellent care of me - very knowledgeable and super - from start to beginning. I can highly recommend Peter Polanski as a sales consultant - he took excellent care of me - very knowledgeable and super friendly More
by Susanne
Employees Worked With
December 17, 2022
Came in needing some quick help with a key battery and issues with my Apple Car Play. While these are simple concerns, the service I received from Jim and his associates were above and beyond. Not only we issues with my Apple Car Play. While these are simple concerns, the service I received from Jim and his associates were above and beyond. Not only were they kind and friendly, but they all worked as a team helped me solve my issues. Good customer service goes a long way. Thank you Mercedes! More
by Steph.Ryter
Employees Worked With
