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Knauz Continental Autos

Lake Bluff, IL

4.5
458 Reviews
It was over 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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409 Skokie Highway

Lake Bluff, IL

60044

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Showing 458 reviews

June 20, 2020

Called them from out of town to buy a car for my wife's birthday. We talked about pricing and I asked if they could hold it for less than 24 hours so I could travel there to buy it - no financing conting More

by JMOH
Recommend Dealer
No
Employees Worked With
Paul Kim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Herbig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Knauz Continental Autos responded

Hi there, thank you for reaching out to us with your feedback & making us aware of the situation. We're terribly sorry to hear that you had a disappointing experience. Client satisfaction is extremely important to us, & it's never our goal to leave a customer feeling dissatisfied or upset. We will look into this situation immediately. If you'd like to reach out to our store manager, Hans (hkribbel@knauz.com,) he'd be more than happy to try to come to a resolve in regards to this situation. Thank you for letting us know.

June 13, 2020

FROM THE MINUTE I CONTACTED DEALER, I WAS TREATED IN THE MOST PROFESSIONAL WAY EVER. PETER POLANSKI, RYAN HERBIG, AND JACQUI HALLIGAN MADE THIS PURCHASE EXCEPTIONALLY EASY AND STRESS FREE. AS A BUSY BUSINES More

by EDGAR CANTU
Recommend Dealer
Yes
Employees Worked With
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacqui Halligan
Jun 15, 2020 -

Knauz Continental Autos responded

Hi Edgar, thank you for reaching out to us about your experience. We're very glad to hear how much you enjoyed working with Jacqui, Ryan, & Peter! We completely understand that many of our clients lead very busy lives, so we strive to make things as convenient & transparent as possible. Thanks again for leaving your feedback with us; we're thrilled to hear how much you enjoyed your visit. Congratulations on your new Mercedes-Benz & thanks for being part of the Knauz family!

June 12, 2020

Absolutely, the very best car buying experience ever for me! William Wiegand, our Sales Consultant, sincere dedication to providing outstanding customer service is worthy of emulation. Trust me I shopped ar More

by erichogg
Recommend Dealer
Yes
Employees Worked With
Roxanne Peplow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Weigand
Jun 12, 2020 -

Knauz Continental Autos responded

Hi there, thank you very much for leaving this review. We're thrilled to hear how much you enjoyed working with William to purchase your new Mercedes-Benz! We strive to cultivate an enjoyable & transparent showroom experience, so your comments about William & Roxanne's performance are greatly appreciated. Thanks again for your feedback & congratulations on your new Mercedes! Safe & happy driving!

June 05, 2020

This dealership and staff are amazing I have purchased at least 10 cars from Knauz and they are amazing. They do everything in their power to get a deal done in a fair manner. The sales More

by jabraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

Knauz Continental Autos responded

Hi there, thank you very much for reaching out to us about the experiences you've had with Ryan & Peter. We're thrilled to hear that you enjoy working with them so much that you've purchased at least 10 cars! We strive to cultivate a welcoming, helpful, & efficient showroom experience, so we are very appreciative of your review. Thanks again for your feedback & congratulations on your new Mercedes-Benz! We'll see you next time!

May 14, 2020

Sales and Service Mercedes Benz Outstanding Sales force along with perfect leadership. Service dept. is outstanding as well and they truly care about the customers and trying to mak More

by Larry M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Kribbel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Aleksich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Strah Gostovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben de Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2020 -

Knauz Continental Autos responded

Hi Larry, thank you so much for writing to us about your experiences working with our sales and service staff. We're thrilled to hear that you always enjoy working with us, whether it's for the purpose of maintaining one of your vehicles, or purchasing a new one! Thank you for being a long time customer; we appreciate you giving us the opportunity to work with you throughout the years. We greatly appreciate your kind words and we're looking forward to your next visit!

April 23, 2020

Delivery during covid 19 pandemic This was our 2nd purchased vehicle through Knauz. We drive over 100 miles to because they provide us with the best customer service and fair pricing. More

by Vahid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2020 -

Knauz Continental Autos responded

Hi Vahid, thank you so much for leaving this review. We're so glad to hear that you enjoy working with Peter and that he was able to make your purchasing experience as quick and easy as possible! We're so grateful for your loyalty to Peter and to Knauz; we can't express enough how much we appreciate your efforts to work with us! Thank very much for your kind words, your business, and your loyalty. Enjoy your new Mercedes and stay safe; we're looking forward to your next visit!

April 20, 2020

Excellent and easy to work with. Rigo A Paul was easy to work with and made the process fast with zero stress. Very professional and informative from the first email all the way until the en More

by Amaisonett234
Recommend Dealer
Yes
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Knauz Continental Autos responded

Hello Rigo, thank you for leaving your thoughts with us. We're so glad to hear that you had a good experience working with Paul and that he was able to make your purchasing process quick and stress-free! Thanks again for your business, as well as the 5-star rating! Congratulations on your new Mercedes-Benz; be safe and enjoy the car!

March 21, 2020

Excellent car lease experience Very good /excellent service. This Is a 4th lease from same dealer. Highly recommend .. Attention to customer needs, efficient and customer oriented More

by Agron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben de Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Knauz Continental Autos responded

Hi Agron, thank you for leaving this review and thank you for your loyalty to Knauz! We're so glad to hear that you enjoyed your fourth leasing experience with us and that we're able to provide the level of service you deserve across all of our departments! We greatly appreciate your feedback, as well as your business. Thanks again!

March 18, 2020

Ryan is true professional Ryan is a true professional with Mercedes He goes the extra mile and always makes things easy with purchase I have worked with him for years - More

by jcull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Knauz Continental Autos responded

Hi there, thank you for leaving your experience with us. We're extremely glad to hear that you always enjoy working with Ryan! We're also glad to see that Vijay was able to make signing the paperwork smooth and easy. Thanks again for your feedback; we'll be here to help with any of your Mercedes-Benz needs!

March 14, 2020

Great selection and excellent service Thank you Peter, Ryan and Vijay for making our buying experience smooth and enjoyable. We just love our new car and are looking forward for getting mo More

by Leo A.
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Knauz Continental Autos responded

Hi Leo, thank you so much for the five-star rating! We're so glad to hear that Peter, Ryan, and Vijay were able to provide such a great experience for you! Thank you very much for recommending us; we appreciate your feedback and we hope you enjoy your new Mercedes!

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