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Knauz Continental Autos

Lake Bluff, IL

4.5
458 Reviews
It was over 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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409 Skokie Highway

Lake Bluff, IL

60044

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Showing 458 reviews

December 18, 2020

My second purchase from Ryan/Peter this year! I do business with these folks because I am treated with respect, without any B/S. I would highly recommend buying your next MB from Knauz. More

by gmw
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Knauz Continental Autos responded

Hi there, thank you for leaving this review. We're very glad to hear that Ryan, Peter, & Vijay have made both of your experiences working with us this year so enjoyable! We appreciate your business, as well as your kind words. Congratulations on your newest Mercedes-Benz! Thanks again for leaving your thoughts with us, as well as your recommendation. We'll see you next time!

December 16, 2020

Excellent sales, financing and service! Peter was very helpful and professional in my used car purchase. The car was ready on time and perfectly detailed. The sale was 5 Stars all around! More

by gp09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Polanski
Dec 16, 2020 -

Knauz Continental Autos responded

Hi there, thank you for leaving this review. We're glad to hear that Peter helped make your experience so enjoyable! Customer service is our top priority, so we're thrilled to receive your feedback. Congratulations on your new Mercedes-Benz! We appreciate you reaching out to us & we're looking forward to your next visit!

November 15, 2020

Juan patiently and expertly showed and explained all the systems I could control from my seat. When we were done I felt I had enough knowledge to safely drive my new S560 and knew how to refresh my trainin More

by Denis D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Kribbel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Strah Gostovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Knauz Continental Autos responded

Hi Denis, thank you for reaching out to us. We're glad to hear that you enjoyed working with Juan & that he was so helpful in getting you familiarized with your new S-Class! We always appreciate feedback, & comments like yours are especially rewarding to receive. Thanks again for leaving this review. Congratulations on your new Mercedes-Benz. We'll see you next time!

October 30, 2020

Knauz should be embarrassed to charge $459 for a battery change; and then quote $2000 for a new alternator. The person in the Service Department, who gave us the prices and quote, is named Michael Dube.. More

by ML Marshall
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Dube
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Knauz Continental Autos responded

Hi there, thank you for reaching out to us with your feedback & making us aware of the situation. We're terribly sorry to hear that you had a disappointing experience. Client satisfaction & transparency are extremely important to us. It's never our goal to leave a customer feeling dissatisfied or upset. We will look into this situation immediately. If you'd like to reach out to our service manager, Tom (tjastper@knauz.com,) he'd be more than happy to try to come to a resolve in regards to this situation. Thank you for letting us know.

October 19, 2020

Terrific and slick service. Paul, our sales associate was very knowledgeable, helpful an efficient. Then thoroughly recommend working with Juan, I have never had a better experience on buying a car at a More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Knauz Continental Autos responded

Hi David, thank you so much for taking the time to reach out to us. It's great to hear that you had a good experience working with Paul, Juan, & Vijay! We strive to ensure that every visit is as smooth & enjoyable as possible, so your comments are very much appreciated. Congratulations on your new Mercedes-Benz, & thanks again for providing your feedback! Thank you for being part of the Knauz Mercedes-Benz family!

October 17, 2020

If we weren’t excited enough, Juan took my wife and I on an awesome experience teaching us about all the technology behind our 2020 GLC 300 before we drove off with our new car. Great way to end our experie More

by Lamoliveri16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Bogart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Knauz Continental Autos responded

Hi there, thank you so much for leaving this review. We're so glad to hear that you had a good experience working with Juan & Gary! Ensuring that all of our clients leave happy is extremely important to us, so it's wonderful to receive your feedback. Congratulations on your new GLC! Thanks for being part of the Knauz Mercedes-Benz family!

October 10, 2020

Michael Jakus is the best servise advisor!!!!! Great comunicationS, nice guy...... very helpfull,,,,,,,,,,,, simple THE BEST OF THE BEST ,,, MY FAMILY LIKES TO BE SERVED BY MJ ,,,,,,,,,,,,,,,, K J P D More

by pdelung174
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jakus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Knauz Continental Autos responded

Hi there, thank you for leaving this review. We're thrilled to hear that you & your family enjoy working with Michael so much! Ensuring that our clients are provided with great service is extremely important to us, so it's wonderful to receive your feedback. Thank you for your business & for reaching out to us! We'll see you next time!

September 26, 2020

Juan Villarreal was the best part of the experience I had with Knauz Motors. I came to this dealership to lease a Mercedes SUV. I initially worked with a young man who I will not identify, because I don’t More

by Terrik55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Knauz Continental Autos responded

Hi there, thank you for taking the time to leave this review. We're very glad to hear that you had a good experience working with Juan & Trent! We strive to help make the purchasing & ownership experiences as seamless & enjoyable as possible, so it's wonderful to receive your feedback. Congratulations on your new Mercedes-Benz! Thanks again for your comments. We're looking forward to your next visit!

September 24, 2020

Outstanding personality, professional and helpful beyond my wildest expectations. Not only did he show me everything on the car and how to use it but sent me a personal video on how to set up my garage door More

by e.bernas502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Strah Gostovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Knauz Continental Autos responded

Hi there, thank you for leaving this review. We're so glad to hear that Strah, Juan, & Vijay exceeded your expectations! Customer satisfaction is extremely important to us, so we are very appreciative your comments! Congratulations on your new Mercedes-Benz & thanks for being part of the Knauz family. We'll see you next time!

September 17, 2020

First experience buying a car at Knauz and it was fantastic. Will shop here again the next time I am in the market for a car. More

by nfowler225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Knauz Continental Autos responded

Hi there, thank you for leaving this review. We're so glad to hear that you had a great experience working with Juan & Peter! Congratulations on your new Mercedes-Benz! We appreciate you reaching out to us & we're looking forward to working with you again!

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