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Klick Lewis Chevrolet - Service Center

Palmyra, PA

4.4
79 Reviews

79 Reviews of Klick Lewis Chevrolet - Service Center

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April 23, 2025

Great customer service but forgot about my free oil change because the manager forgot the mention it to the staff about it but very friendly people and Great customer service More

by hotmike1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Bellaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Depugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Binner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanna Reinbold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Fitterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Klick Lewis Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Klick-Lewis, INC.

April 23, 2025

Service writers and managers are very professional ,good service department ,all personnel are very polite. More

by dceresini0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Depugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Binner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanna Reinbold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Klick Lewis Chevrolet responded

We're glad to hear you found our staff courteous and professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 23, 2025

I like this dealership and the sales ppl like Theresa and Sam we are getting to know them well . More

by cswenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Binner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Klick Lewis Chevrolet responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 09, 2025

To buy a vehicle is great but the service is a rip off changing a bulb 45.00 is insane you pay 10.00 for two they changed 1 and it takes less than 5 minutes. This was a brake light bulb and the vehicle wa More

by outdoorsbound17963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Feb 12, 2025 -

Klick Lewis Chevrolet responded

Blaine, Our service department strives to provide a best-in-class experience. To achieve this, proper communication is key, and, in your case, we failed to properly communicate why the cost to repair a brake light bulb was $45. Klick Lewis uses the Alldata Repair Labor Time Guide to determine repair time. Alldata is an industry standard Labor Time Guide. All our technicians are paid based on these published labor times. For a 2016 Silverado 1500 the repair time for one rear brake light is .4 hours. You were only charged .2 hours labor because repairs like bulbs are generally discounted. Thank you for your business and if you have any questions, please call our Service Manager, Todd Young. The Klick Lewis Service Team

March 04, 2023

Took my car in for inspection. Richard depugh in the service department was great. He was super nice and very helpful. And my car got done very quick. And they were quick to give More

by destinyflower54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard depugh
Mar 04, 2023 -

destinyflower54 responded

Trust was definitely earned.

February 16, 2023

This service department is horrible flat out horrible. Nobody in that whole department returns a phone call at all it’s ridiculous! I just came and took my mothers car after it sat for 2 days not even bei More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department and the manager
December 06, 2022

Absolutely horrible! Had my car in with Jr never called me till roughly about 4 said he was done. It was just an inspection and oil change. I picked it up he forgot to di More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service sept and manager
June 09, 2021

Spoke with Service Manager on 9 June 2021 regarding an invoice. The Service Manager was professional, understanding, and took the time to understand the customer's concerns and frustrations. The issue w More

by cooney4247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Klick Lewis Chevrolet responded

I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Patrick Lewis – Owner

October 09, 2019

Great service experience! Convenient appointment, comfortable customer lounge where I could work while waiting, efficient service. My car was returned near and clean. Staff was great. More

by SueJ
Recommend Dealer
Yes
Employees Worked With
Scott Rhine
March 14, 2019

Klick Lewis best service Excellent customer service. Always professional, knowledgeable, courteous. Go the extra mile to be sure their customers are satisfied. Definitely reco More

by Pens fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Risser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hayes, Scott Rhine
Mar 14, 2019 -

Klick Lewis Chevrolet responded

At Klick Lewis, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, Warren Lewis – Owner

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