Klement Chrysler Jeep Dodge RAM

Very freindly atmosphere buying a truck was easier this time the staff went over and beyond to be the best time the staff went over and beyond to be the best More

Darin Cooley is a good man. Easy to deal with, very knowledgeable, and didn't over pressure. Definitely would be first choice on another truck. Easy to deal with, very knowledgeable, and didn't over pressure. Definitely would be first choice on another truck. More

Always really good service here in sales and in the shop. They always have first shot at my business on vehicles and repair work. They always have first shot at my business on vehicles and repair work. More

I purchased my Jeep Gladiator in December and this was the first time I had returned to the dealership. I returned to get my oil changed and tires rotated and balanced. When I entered, there was a servi the first time I had returned to the dealership. I returned to get my oil changed and tires rotated and balanced. When I entered, there was a service person who greeted me as I was leaving my jeep. He told me to go to the desk and let them know why I was there. I walked up and said, Hello. He did not acknowledge me for about 3 minutes. He finally said, give me a few minutes I can't figure out what is going on with the system. After a few minutes, he then said, what do you need? I said I had brought my jeep in for an oil change and tire rotate and balance. I told him I had purchased my jeep in December and this would be the first service under Jeep Wave. He said okay, we will get it done. He asked me for all my contact information. He told me to go to the waiting area to wait. I waited approximately 1 hour and 1/2 and was comfortable in the waiting room. He came and told me that my vehicle was ready. He did not explain anything and just handed me the paperwork and told me to go to the cashier. I handed her the paperwork and she checked me out. Once I met up with my husband, he looked at my wheels and noticed that the balancing was not done. I looked at the receipt and they had entered my contact information incorrectly (completely wrong) and also that they did not balance my wheels and tires. I had specifically asked about that and said I would pay separately for it. I called the dealership and apparently was on the phone with the same person who helped me. He was not very friendly and said not to worry about my contact information. I could just fix it when I returned. I said if they mailed anything out, it would not get to me. He said not to worry about it. He also said I could come back in to get my wheels balanced. I told him I did not have the time since I had already spent a few hours there this morning due to my work schedule. I also mentioned we were leaving town the next morning. He said okay, then bring it back when I could. He was not friendly or helpful at all. After thinking, I called back and asked for the service manager. I explained what happened to him and he said he was sorry for my inconvenience and corrected my contact information. He also asked me to bring my jeep back in and I again said, I did not have time and it should have been done correctly the first time. I had a great purchasing experience and was not happy with the service experience I had received. He told me to bring it back in when I had time. After this experience, it will be hard for me to recommend your service department to others. More

Darin Cooley and the staff at Karl Klement made my truck buying experience the best I’d ever had on a new car, I’d definitely recommend them to anyone looking to buy a new dodge. buying experience the best I’d ever had on a new car, I’d definitely recommend them to anyone looking to buy a new dodge. More

I had an excellent experience at Klement. Staff was helpful and I was able to get the vehicle I wanted without too much hassle Staff was helpful and I was able to get the vehicle I wanted without too much hassle More

This was the easiest buying experience I have ever had. Vikki and Cole were both very knowledgeable and very helpful. Vikki and Cole were both very knowledgeable and very helpful. More

Clean and beautiful facility for waiting during my oil change. Was in and out timely having an appointment. change. Was in and out timely having an appointment. More

Everything was FANTASTIC! Problem was solved the first time after unsuccessfully trying independant shops for months. Problem was solved the first time after unsuccessfully trying independant shops for months. More

I enjoyed my experience working with this dealership and Darrin. I love my new truck. Darrin. I love my new truck. More