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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
467 Reviews

467 Reviews of Klamath Falls Toyota - Service Center

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March 14, 2025

Great guy super knowledgeable Great guy super knowledgeable and was quick to get the deal going and helped make happen that day and we drive it home More

by alissa77
Recommend Dealer
Yes
Employees Worked With
David Delaney
Mar 16, 2025 -

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 14, 2025

I brought my Toyota in for regular maintenance and a minor recall repair. The service team was courteous, helpful and timely. I appreciate our Klamath Falls service team. More

by daviddotson26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 12, 2025

Francisco made it happen for me. Besides being knowledgeable, he actually listened to my car problems. More

by Tim Hennessey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Mar 12, 2025 -

Klamath Falls Toyota responded

Thank you, Tim! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Francisco met your expectations. Thank you again for choosing Klamath Falls Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 11, 2025

Been doing business with Lithia since 2005 with the purchase of my Neon. Then 2011 I bought my Toyota Tundra. I have 158,000 miles and still going strong. Thank you for your service! More

by ROCHOA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Klamath Falls Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 07, 2025

Always dependable gets work done very efficently and on time. Explains service needed and service completed and answers any questions you may have in full datail. I would recomend klamath toyota as a very More

by St
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bicknell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Maldonado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 07, 2025

Great customer service, great service advisors. Shout out to Donny for taking really good care of us in the whole process from purchasing parts, to getting them installed. Made sure we were happy f More

by Arsham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donny
Mar 07, 2025 -

Klamath Falls Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 07, 2025

No communication, very consistent. Have you take vehicle in when all parts are not in, having to reschedule appointment. More

by anepihana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa
Mar 10, 2025 -

Klamath Falls Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 05, 2025

It took over 6 months to get parts to repair the trunk struts. Not great! More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Klamath Falls Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 05, 2025

Courteous, friendly, professional staff even when super busy. Clean, comfortable waiting area with wifi & refreshments. More

by KAYDOOLITTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Martinez, Donnie Hodge
Mar 06, 2025 -

Klamath Falls Toyota responded

Thank you, Kay, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 04, 2025

Fast and courteous very easy to do business with. Loved their smiles and the coffee. More

by n8namy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bicknell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Klamath Falls Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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