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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
477 Reviews
Call Service Center (541) 205-4504

477 Reviews of Klamath Falls Toyota - Service Center

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November 29, 2023

Great service everytime I visit! Great group of people, always fast and friendly and awesome to talk to. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Klamath Falls Toyota responded

Thank you, Kate, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 28, 2023

Honest good communication and prompt service on Toyota rav 4. Good selection on new cars and made me feel welcome. More

by randy.nyquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Klamath Falls Toyota responded

Randy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 26, 2023

Everything always takes a really long time. I wish they made more appointments and stuck to the appointment time frames. More

by shannonclevenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk the employees names
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Nov 27, 2023 -

Klamath Falls Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Shannon, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 26, 2023

Greeted quickly. I explained what service I needed and they got it done. I really like the coffee machine and fruit in the waiting area. More

by BWESTPHD
Recommend Dealer
Yes
Employees Worked With
service
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Nov 27, 2023 -

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 25, 2023

Very professional Wait wasn't to bad I will continue to bring both my Toyota Tacoma in for service More

by Corserdonna0
Recommend Dealer
Yes
Employees Worked With
Daniel
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Nov 27, 2023 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business, Donna, and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 23, 2023

I have only used it once but everything went quick and smooth. They got me in and out with no charge for first service. More

by Paul Reit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

Klamath Falls Toyota responded

Thank you so much for your excellent review, Paul! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 23, 2023

Love this group always friendly and are very knowledgable. Always treat me like I’m family. Will never buy another car from another group! More

by liza.safford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel and Joe
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Nov 24, 2023 -

Klamath Falls Toyota responded

Thanks, Liza, for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 22, 2023

Always a great experience with lithia. Staff is always friendly. Won’t go anywhere else for service More

by salazar.christina69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel bridges
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Nov 24, 2023 -

Klamath Falls Toyota responded

Thank you so much for your kind words, Christina, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 22, 2023

People were friendly and quick. Second time that my skid plate was not fully fastened back to the vehicle More

by Spencer196
Recommend Dealer
No
Employees Worked With
Service department
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Nov 26, 2023 -

Klamath Falls Toyota responded

Spencer, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 19, 2023

The quality of the mechanics work is poor. I seem to get some kind of damage every time I bring my vehicle in for work. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Martinez
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Nov 19, 2023 -

Klamath Falls Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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