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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
477 Reviews
Call Service Center (541) 205-4504

477 Reviews of Klamath Falls Toyota - Service Center

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December 01, 2023

Poor installation could've cost people there lives Customer service was fine installation people not so much More

by Keithwall68
Recommend Dealer
No
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Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you for your review, Keith. We're sorry we didn't meet your expectations, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 01, 2023

Friendly, knowledgeable. Clean, bright showroom. Vehicles on lot clean. The purchase was a good experience overall. More

by julimarli
Recommend Dealer
Yes
Employees Worked With
Lana
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Dec 01, 2023 -

Klamath Falls Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 01, 2023

Amazingly friendly, efficient and cost effective Didn't have to wait too long and they have excellent service More

by austinlewis967
Recommend Dealer
Yes
Employees Worked With
Daniel in the service center
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Dec 01, 2023 -

Klamath Falls Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 01, 2023

It's always easy to just stop by and get some maintenance done. Even on busy days I'm out of there in an acceptable amount of time. More

by firecop
Recommend Dealer
Yes
Employees Worked With
Francisco
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Dec 01, 2023 -

Klamath Falls Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 01, 2023

Thanks, Khamath Falls Toyota is very friendly and do very nice job to fix my Toyota 4Runner. No complaining… More

by Moua Yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 30, 2023

Always friendly, very professional, and very accommodating. Thank you for always working us into the schedule. More

by cherishk9house
Recommend Dealer
Yes
Employees Worked With
Francisco, Matt & Joe
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Nov 30, 2023 -

Klamath Falls Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 30, 2023

Polite and efficient He knows his job well. He was honest and friendly and hardworking. More

by dloew7
Recommend Dealer
Yes
Employees Worked With
Daniel
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Nov 30, 2023 -

Klamath Falls Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 30, 2023

I was offered a free tire change, but apparently this dealership thinks having working sensors is optional. I was charged over $75 just to have working tire sensors here. More

by AURICAN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lana Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Klamath Falls Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 29, 2023

Took two hours as estimated. Waiting area good with fruit and coffee, could use fox or cnn news on tv More

by RJKREIZENBECK
Recommend Dealer
Yes
Employees Worked With
Francisco
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Nov 30, 2023 -

Klamath Falls Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 29, 2023

Worst customer service ever. Rude employees very antagonizing seemed like he wanted a reason to argue More

by Carla Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco
Report | Print
Nov 30, 2023 -

Klamath Falls Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Carla, and hopefully, we can get to the bottom of this. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

Nov 30, 2023 -

Carla Perez responded

I called yesterday but there was no answer. Yes you can give me a call

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