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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
477 Reviews

477 Reviews of Klamath Falls Toyota - Service Center

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December 03, 2023

Easy to deal with regarding selection, finance, and closing. Could be more competitive with trades More

by davidewiese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Klamath Falls Toyota responded

David, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 03, 2023

Great please to buy a car, if is used or new and the sell person who attended me always been very cordial, nice and friendly always with a smile on her face and always happy to help you out. I would recommen More

by tnramirez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Boozer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lana Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Klamath Falls Toyota responded

Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

Amazing service. Thorough, took care of everything! Amazing service. Daniel took care of everything! Even spent time to go over the invoice line by line explaining wh More

by lvnrnchlif
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 01, 2023 -

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

Had my oil changed and there was a washer that wasn't the right kind and so my oiled leaked so I had to drive back to town the next day almost a 40mile trip to wait a hour and half to have them fix it. More

by MaureenH02
Recommend Dealer
Yes
Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

No problem. Francisco let me know what might be needed extra so there were no surprises. And Joe went over the inspection with me after. More

by BECKYAJ1973
Recommend Dealer
Yes
Employees Worked With
Francisco and Joe
Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you, Becky, for your business and this review. We're happy to hear that Francisco and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

Very professional Best experience I have ever had dealing with a dealership Honest easy to work it More

by Jessemloza
Recommend Dealer
Yes
Employees Worked With
David Delaney
Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

Very helpful and friendly gentlemen. They don't seem irritated at the fact there's a customer coming in and they interact with the customer instead of just trying to get them out the doo More

by andrew41593
Recommend Dealer
Yes
Dec 04, 2023 -

Klamath Falls Toyota responded

Andrew, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

Friendly service people, clean bright waiting area with beverages and fruit, new cars to look at on sales floor. More

by Amy DaSaro
Recommend Dealer
Yes
Employees Worked With
Joe and John
Dec 04, 2023 -

Klamath Falls Toyota responded

Amy, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

Fast friendly and knowledgeable. Service is polite and respectful It is it was it did get done More

by JIGGIGAMES
Recommend Dealer
Yes
Employees Worked With
Johnathan ramirez
Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 01, 2023

The service manager is the best. ..the service tech. was awesome. They even took me out in the shop and showed me about my issues. Very satisfied. Also I got right in. The wait time f More

by ZIMMERMANN0JAY
Recommend Dealer
Yes
Employees Worked With
Yes
Dec 01, 2023 -

Klamath Falls Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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