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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
467 Reviews

467 Reviews of Klamath Falls Toyota - Service Center

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March 23, 2025

Was there for a lifetime oil change, everything went as expected. We waited for our car, the waiting area was very nice. More

by Chuck.drake
Recommend Dealer
Yes
Mar 24, 2025 -

Klamath Falls Toyota responded

Chuck, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 22, 2025

Took vehicle in for lifetime oil change and chassis lube. They did not tighten the oil drain plug or lubricate the chassis the loose drain plug could’ve been catastrophic, but thankfully, it only covered the More

by john_munter
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Klamath Falls Toyota responded

John, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 22, 2025

Excellent was taken care of in service department and had a nice place to sit and wait More

by Kellen7174
Recommend Dealer
Yes
Mar 24, 2025 -

Klamath Falls Toyota responded

Kellen, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 22, 2025

The sales and finance are acquaintances, yet still very professional!! Also very knowledgeable and listened. More

by SBDAVIS23
Recommend Dealer
Yes
Employees Worked With
Bret and Levi 5 star
Mar 24, 2025 -

Klamath Falls Toyota responded

Thank you for your business and this review. We're happy to hear Bret, Levi, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 22, 2025

Great service. . everyone was friendly and I was in and out withing a reasonable time. More

by cmderosier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Klamath Falls Toyota responded

Thanks for sharing about your experience with Klamath Falls Toyota. Marr, Kevin, and Albert appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 22, 2025

Very efficient on making sure all areas of needed services and equipment. Communication on status or additional parts need to be ordered. More

by weadams91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco in service
Mar 24, 2025 -

Klamath Falls Toyota responded

Thank you! Francisco and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 17, 2025

Francisco is the bomb! … he soft suggested stuff.. instead of the hard sell scares that the other dudes do.. More

by Tim Hennessey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Klamath Falls Toyota responded

Thank you for your very kind review, Tim. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 16, 2025

The best waiting room ever. Very helpful and professional staff. Very knowledgeable and friendly people who work there More

by kentcunningham80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Klamath Falls Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 16, 2025

Very pleased and satisfied with all the employees and service rendered. Especially, Donnie Hodge. The young man that performed the work was fantastic More

by Hodgedonvenessa
Workmanship
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Hodge
Mar 16, 2025 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Donnie here at Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 14, 2025

They do a great job! Like all the guys there very helpful and knowledgeable. Always get we right in! More

by GAN006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe was a great guy too!!
Mar 14, 2025 -

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com