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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
382 Reviews
Call Service Center (541) 205-4504

382 Reviews of Klamath Falls Toyota - Service Center

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November 23, 2023

Love this group always friendly and are very knowledgable. Always treat me like I’m family. Will never buy another car from another group! More

by liza.safford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel and Joe
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Nov 24, 2023 -

Klamath Falls Toyota responded

Thanks, Liza, for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 23, 2023

I have only used it once but everything went quick and smooth. They got me in and out with no charge for first service. More

by Paul Reit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

Klamath Falls Toyota responded

Thank you so much for your excellent review, Paul! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 22, 2023

Always a great experience with lithia. Staff is always friendly. Won’t go anywhere else for service More

by salazar.christina69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel bridges
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Nov 24, 2023 -

Klamath Falls Toyota responded

Thank you so much for your kind words, Christina, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 22, 2023

People were friendly and quick. Second time that my skid plate was not fully fastened back to the vehicle More

by Spencer196
Recommend Dealer
No
Employees Worked With
Service department
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Nov 26, 2023 -

Klamath Falls Toyota responded

Spencer, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 19, 2023

The quality of the mechanics work is poor. I seem to get some kind of damage every time I bring my vehicle in for work. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Martinez
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Nov 19, 2023 -

Klamath Falls Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 17, 2023

These guys are great! The service department is friendly and knowledgeable. Sales always there to answer questions and offer test drives on newest models More

by Shelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fransisco in service and Chris in sales
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Nov 19, 2023 -

Klamath Falls Toyota responded

Thanks, Shelley, for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 17, 2023

Loose atmosphere, well trained group of people. Thanks Lithia Thank you for the refreshments and ?? More

by dcarlson476
Recommend Dealer
Yes
Employees Worked With
Services
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Nov 19, 2023 -

Klamath Falls Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 16, 2023

Joe in the service department is very helpful and nice to deal with. It seems like he will go the extra mile to help you out. More

by thepeirces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe.
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Nov 16, 2023 -

Klamath Falls Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 16, 2023

I received advice that helped me make the right decision to get me vehicle repaired and the bill covered More

by Josephine stanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
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Nov 17, 2023 -

Klamath Falls Toyota responded

Thank you, Josephine, for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 15, 2023

The prices are high for installing accessories. I was charged a flat rate which was 1500 for not a lot of work. More

by sfbepawater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Nov 16, 2023 -

Klamath Falls Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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