Klaben Ford Lincoln of Warren - Service Center

Service was excellent and I will come back again .I think that I have said that everything was excellent and that everything was a five star rating and I will come back again .I think that I have said that everything was excellent and that everything was a five star rating More

Very disappointed in the outcome. Brought my car in for two minor annoyances. Cooled seats weren't cooling...and Shaker radio volume was terrible...too low. Both conditions were sa Brought my car in for two minor annoyances. Cooled seats weren't cooling...and Shaker radio volume was terrible...too low. Both conditions were said to be "within normal operating conditions" of the system. In other words...they are broke from the Factory...and you're out of luck. Was disappointed that no one could figure out why they operated badly. If I knew this when I purchased the car...I would not have wasted my money and ordered these two very expensive options. Service guys were friendly..but not very helpful. More

Oil change Much better service than I received at my local North Canton Ford dealership. I drive a hour to come to Klaben of Warren because they value their cus Much better service than I received at my local North Canton Ford dealership. I drive a hour to come to Klaben of Warren because they value their customers. More

Sevice was excellent I've dealt with klaben since 2005 and I've bought 3 new fords in that time frame. Each dealing has always been a pleasent experience. I don't see a tu I've dealt with klaben since 2005 and I've bought 3 new fords in that time frame. Each dealing has always been a pleasent experience. I don't see a turnover in staff which indicates to me that Mike takes good care of his employees, which in turn makes it better for the consumer. I have recommended several friends to klaben who have also purchased vehicles . More

New battery... I had a battery replaced and some of my settings inside my car (clock, miles until empty, SIRIUS radio) were not set for me before I left after servic I had a battery replaced and some of my settings inside my car (clock, miles until empty, SIRIUS radio) were not set for me before I left after service. Katie tried to reset some for me. I have since received help from Mike Urbania and a phone call from Karl. I appreciate this, but I would have preferred having all of this taken care of BEFORE I left. I had to ask Katie for help or nothing would have been reset for me. As I told Mike and Karl, this is frustrating and somewhat disappointing. I ALWAYS buy my vehicles from Klaben and have them serviced there, no matter what the cost. More

Oil change Service was prompt, efficient and friendly. No complaints whatsoever. They took the time to become acquainted and to offer the dealer's hospitality Service was prompt, efficient and friendly. No complaints whatsoever. They took the time to become acquainted and to offer the dealer's hospitality which is top-notch. More

Overall experience Fast and friendly service, however, they did not enter my rebate and I had to return the following day to get this issue rectified. The work was done Fast and friendly service, however, they did not enter my rebate and I had to return the following day to get this issue rectified. The work was done correctly and the price was fair. More

Back up camera Cam replaced with $100 deductible. Installed without grid and warning light formatting. Had to return for 30 min fix. Had to return again for camera m Cam replaced with $100 deductible. Installed without grid and warning light formatting. Had to return for 30 min fix. Had to return again for camera mounting and chrome trim remounting. Both were just adjustments. Camera works perfectly. First time install for Brandon. Nice work. More

John Renier is the best! Don't lose him! John is very knowledgable about the parts needed and how long it would take to fix my problem . The repairman repaired the problem and knew exactly wh John is very knowledgable about the parts needed and how long it would take to fix my problem . The repairman repaired the problem and knew exactly what had to be done More

A/C Service requirement After taking delivery of the used Honda CR-V for my living out of town college aged daughter, the A/C stopped working! A quick phone call to Karl in t After taking delivery of the used Honda CR-V for my living out of town college aged daughter, the A/C stopped working! A quick phone call to Karl in the Service Dept. where Karl indicated to bring it in as soon as I could for servicing! Upon bringing the car in, I had found that Karl was very pro-active and had done some research on Honda A/C issues and had arrangements made for servicing the vehicle as it was likely a warranted Honda repair. Our used car from Klaben's was fixed appropriately and returned cleaned and washed! Both the Sales and the Service Dept. go out of their way to make the Klaben experience enjoyable, however frustrating it may seem at the time! More