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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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August 14, 2024

Very convenient. People are always friendly and helpful. Would have been nice if i didn't have to wait over a week to get in for an oil change. More

by jdeleandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2024

Car had brake issues! ! Found out it was under my extended warranty! Brakes are good now! Bring on the hills!! More

by ron_heaps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Taylor
August 09, 2024

Klaben was concerned about my issues with my car. Joe addressed the problem with my car and in no time my car was returned to me, not only fixed, but also washed and shining. Thanks Joe! More

by Sellissa4u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

They took care of all our needs with out any problems and the service was fast and painless. More

by iris753
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Taylor
August 06, 2024

Joe makes everything worth it with Klaben. He is an amazing Service advisor. Thank you for all the help Joe! More

by mgeist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

I’ve always had great service from Joe and Klaben. It’s always a smooth transition from dropping of my Jeep to picking it up. That’s why I continue to bring my Jeep there for any service it needs. More

by gknight720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2024

I have a long history with this dealership. I appreciate their help whenever I needed it . They have worked hard to meet my car needs. Thank you Klaben! More

by Sellissa4u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

Had some initial issues but Melissa Dolan, Jeremy Watson & Rich Klaben went above and beyond to make everything right. Dealership is really focused on providing customers with the best service possible fro More

by westja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Watson
July 31, 2024

Very kind, helpful, efficient and fast. This is my first time using this dealership and I highly recommend! More

by jasminebrazier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
July 29, 2024

Brought my Jeep in to get the transmission and all looked over they had it all day didn’t even look at it never got a call I kept calling and no one returned my call till the end of the day poor service More

by Jkaymoore64
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Dolan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Rich
Jul 29, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Hi Judy, Thank you for taking the time to leave us a review and provide your valuable feedback. At Klaben, we strive to make every customer's visit as seamless and pleasant as possible. In this case, we failed. I sincerely apologize for the inconvenience and frustration you experienced. I left you a message earlier because it's my responsibility to personally apologize and gather additional detail in order to address our failures. It's important that we effectively utilize your feedback to coach, counsel and make necessary process improvements internally here with the team. My contact information is below. I respect your time and value your input. I and the entire Klaben team remain at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com

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