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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,843 Reviews

1,843 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 04, 2024

Jared was great! It would've been nice to get a phone call after having my jeep 7 hours and it wasn't even looked at. More

by tamibowersock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Taylor
September 03, 2024

I like working with the Klaben Staff. They know how to communicate issues and what is needed to fix them. More

by GLEIXNERS792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Cheerful, friendly and in a timely manner. My issues were communicated and addressed quickly. I'm very happy that the problems with my vehicle were resolved. More

by ladybake3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harley Burrows
August 26, 2024

The service team figured out what was wrong with my car right away. Needed parts were on hand, so everything was handled in one visit. I also appreciated the free car wash. Thank you, Klaben! More

by maherkimer
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

Very efficient check in process and friendly service advisers. Also very clean area as was the waiting area. More

by JEAB12972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2024

If I could give more than 5 stars I would! It’s not often I give a review online but this is well deserved. Joe has exceptional customer service and makes sure you’re satisfied before leaving More

by Ryanmcdonald330
Service Communication
Recommend Dealer
Yes
Employees Worked With
August 19, 2024

Joe is very professional and courteous. He took care of my concerns. Called to let me know my vehicle was ready for pickup. He ordered the parts. I have already received an email indicating More

by geonbetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

Melissa was wonderful, she new just what to do and get the repair started. i would recommend her very much More

by butterflyfree4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your recent experience at our service facility. You positive marks, as well as your comments regarding Melissa are greatly appreciated. That being said, the 4 star rating indicates that we could and should have done something better. I would welcome the opportunity to hear what that might be. We are always working towards exceeding the expectations of our guests, and always looking for ways and opportunities to improve. So, if there is anything more you would like to share, we would welcome the opportunity to hear it. Thank you again. Mike VanHoose, mvanhoose@klaben.com

August 15, 2024

Oil change was in and out quickly. Waiting room was clean. Service writer knew his job. More

by ssnorway1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
August 14, 2024

Very convenient. People are always friendly and helpful. Would have been nice if i didn't have to wait over a week to get in for an oil change. More

by jdeleandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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