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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,845 Reviews
Call Service Center (330) 673-3139

1,845 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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January 27, 2023

Always helpful and do a great job. Been using them for years. Thanks for the great service. More

by GTSANZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley, James Arnold, Dennis Terlaak, Matt Caldwell, Amanda Davis, Jonathon Herman
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Jan 27, 2023 -

GTSANZ0 responded

Always helpful and do a great job. Been using them for years. Thanks for the great service.

January 25, 2023

Fast and reliable. I dropped it off The night before, and they completed two recall updates before lunch. More

by Bhc123carr
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
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January 25, 2023

Amanda was a great service representative to work with. She was professional, had effective communication, was honest and kept me in the loop about the progress of my car. More

by alex_dillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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January 23, 2023

I have always received great service. Service Dept and the entire staff do an amazing job. Thanks Jeff More

by racheter5085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 22, 2023

Horrible customer service. Dropped off at 1:30 never was updated on vehicle. I called at 5:00 was told my representative was busy. Nikki called back at 5:40 told me my thermost More

by Creynolds20
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikki Ripley
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Jan 24, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. As you may know, we ask for feedback through many different venues, because we truly want to hear the voices of our valuable customers. Naturally we appreciate positive comments, but the feedback that makes us aware of a negative experience is appreciated just as much if not more so. We have a business model that has kept the Klaben organization in business for 50 years. And although it may not seem so in your particular case, that model is based on creating customers for life. When we have a situation that goes totally opposite of our model, the entire leadership team becomes engaged as we work to identify a root cause for a negative experience. Once the root cause is identified, everyone is tasked with working towards a solution as well as a resolution. It is important to me to be able to speak with you so that I can apologize and hopefully gain further insight into your experience. That insight puts us in a position to coach, counsel and share your perspective with the entire team. It is vital in our ability to guide team members in the direction that is required as we move forward. For us it is all about the people, team members and customers alike. We would not be in business without people. And it is those same people that we want to hold us accountable. All of that being said, is there anything that I can try and do for you at this point? I will finish by thanking you again for your feedback, while looking forward to speaking with you soon. If there is a good time that I can call, please let me know or feel free to call me anytime that is convenient for you. I as well as the entire Klaben team, remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

January 17, 2023

Dealer was upfront on costs and gave info on needed work without pressure. Positive experience. More

by britrand63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Davis
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January 17, 2023

They were extremely kind and efficient for the servicei was there for with a fast turn around time. I would happily go back again and again. More

by zcliffor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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January 17, 2023

It took them about 4 days but they figured out the issue and got it fixed. I was given a rental car to use until mine was fixed so it all worked out. More

by AFELLISON1580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
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January 15, 2023

Great customer service, and a very comfortable waiting area. Never had an issue with creating my appointment online when it is convenient for me. Top-notch service department, the only place I take my J More

by Christopher Lance Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
Report | Print
January 14, 2023

Excellent and courteous service! I've moved to Columbus, but will still always come to Klaben because of their integrity. I trust them! They are the best! More

by dianefletcher0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
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