Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,845 Reviews
Call Service Center (330) 673-3139

1,845 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
February 11, 2023

I have never had a bad experience at Klaben, in fact, every visit has actually been good. The staff is knowledgeable and also have always been eager to help me make a choice that fit my vehicle and my wa More

by LNEHRING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
Report | Print
February 09, 2023

Amanda was a delight to work with. 10/10 experience with her! Professional, personable, efficient, and helpful! More

by mmont41644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
Report | Print
February 09, 2023

Very easy to work with. Friendly and helpful. I always have my vehicle serviced here. More

by raydean.elekes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
Report | Print
February 09, 2023

Klaben is amazing! Everyone who works there treats you like family! Amanda, Nikki, Clay, Jim, Matt all helped me with everything i needed. Worked great as a team and re More

by krystie_harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley, James Arnold, Dennis Terlaak, Matt Caldwell, Amanda Davis, Jonathon Herman
Report | Print
February 06, 2023

Had some trouble getting the part needed, but I was kept informed of progress. All completed and the car is running smoothly. More

by JeepGal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Caldwell, Amanda Davis
Report | Print
February 04, 2023

Always have my vehicles serviced here. They give me options and take care of loyal customers. More

by SHANEREID97
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
Report | Print
February 02, 2023

I would like to personally thank Amanda Davis for her persistence and determination to assure the the service on my car was thorough and complete . I would like to also thank the service crew for their w More

by Sellissa4u2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
Report | Print
February 01, 2023

Always kind. and courtesy. Give all the information up front about your vehicle. no surprises on cost. Honest and efficient. More

by MTeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
Report | Print
January 28, 2023

A little pricey to get my car repaired and Joe, the service guy, needs to lighten up a little, not everyone is going to bite his head off. 😁 More

by kstwood1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review, for the positive marks and for speaking with me. All of this helps us to know how we are doing in providing the level of experience our customers deserve as well as the areas needing improvement. Based on the overall rating it would indicate to us that we did a good job during your recent visit. It also means we could have done better in some way in providing you with an exceptional experience. Many times it is the small things and we would not know unless a guest helps us to see something from their perspective. We share this insight with our entire team and use it for counselling, coaching, and celebrating as we work to get better together everyday. Thank you again for your honest feedback and for speaking with me today. If you have any other questions or concerns please know that I, and the entire Klaben team, are at your service. -Dennis Terlaak Service Director

January 27, 2023

Great experience as usual! Clayton was attentive to my minor concern with my vehicle and my service was completed quicker than I had expected at the right price! More

by ahughes6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton
Report | Print
1
...
53
54
55
...
185