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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,845 Reviews

1,845 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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February 27, 2023

We worked with Justin. He made the experience so easy and stress free! I felt like we were buying a car from a friend. He was so nice, friendly and knowledgeable. We signed More

by SHELLYPOLILLI
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2023

Service was great. I wouldn't trust anyone else with my Diesel. Amanda was excellent at explaining what is needed or any recalls required in the future. More

by mmarcum1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
February 23, 2023

Nikki was great to deal with. She quickly got us in a loaner car and took care of everything. This is our family’s fourth vehicle purchase from the Klaben family and we will con More

by BBrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
February 22, 2023

The service was performed and the vehicle was returned promptly. The service advisor was very helpful. More

by JEAB12972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2023

It was a very nice experience, all the service people were polite and very friendly! It was all good! More

by LRJFord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
February 16, 2023

I bought my used Chrysler Pacifica in 2021 from Klaben. It was an easy process and they worked with me at the sales department. Since then there seems to be a a lot of issues with my car. The problem that More

by Molly K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
Feb 17, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Molly- Thank you for taking the time to post your review and for the positive marks. It helps us to know how we are doing in providing the level of experience our customers deserve as well as the areas needing improvement. Based on the overall rating it would indicate to us that we did a subpar job during your recent visit(s). It also means we could have done better in some way in providing you with an exceptional experience. We failed you and based on your comments more than once. Might I have just a couple more minutes of your time at your convenience to gain additional insight. My direct contact information is below. We share this insight with our entire team and use it for counselling, coaching, and celebrating as we work to get better together every day. Thank you again for your honest feedback and I look forward to speaking with you soon. Dennis Terlaak Service Manager 33-673-3139 x408

February 15, 2023

I truly have had the best experiences with Joe and Klaben as a whole. I hate to put race and gender into this. But as a woman who is black I often prepare myself to be taken advantage of in situations that I More

by Jaz&kar5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2023

Kind employees and they work efficiently. I trust them with my vehicle completely! Would not go elsewhere. More

by clairerachel03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2023

Friendly, courteous and excellent service in Kent. ....(but......I would like to have my Jeep serviced at Klabens in Warren as it is much closer than Kent, and they are also an excellent service center More

by wood3mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
February 13, 2023

All your service people are great and concerned with meeting the needs of your customers. They have proven themselves to me on more than one occasion. Great team! More

by odbking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley, James Arnold, Dennis Terlaak, Matt Caldwell, Amanda Davis
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