Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
VERY UNHAPPY WITH KLABEN. I PURCHASE A NEW GRAND CHEROKEE 4XE AND HAD PROBLEMS WITH CAR FROM DAY ONE AND WANTED TO RETURN THE CAR. THEY ASSURED ME THEY WOULD TAKE CARE OF ME I PURCHASE A NEW GRAND CHEROKEE 4XE AND HAD PROBLEMS WITH CAR FROM DAY ONE AND WANTED TO RETURN THE CAR. THEY ASSURED ME THEY WOULD TAKE CARE OF ME AND NOT LEAVE ME HANGING. THEY DID NOT!!!. I WAS TOLD TO SELL THE CAR TO OTHER CAR DEALER AND THAT KLABEN COULD NOT EVEN LET ME TRADE IT FOR AN OTHER GAS JEEP GRAND CHEROKEE. THEY DEFINITELY LOST MY BUSINESS. EVERYONE I DELT WITH FROM SALES DEPARTMENT TO SERVICE DEPARTMENT SEEMED NICE BUT COULD NOT TAKE CARE OF THE PROBLEMS. I AM VERY UPSET THAT I HAD TO GO TO ANOTHER JEEP DEALER TO UNLOAD THE 4XE AND LOSE THOUSANDS OF DOLLARS. More
Matt Caldwell was great to work with. I felt welcomed as soon as I stepped in the door. The work that was done was quick and efficient. Will continue coming here for my service needs! I felt welcomed as soon as I stepped in the door. The work that was done was quick and efficient. Will continue coming here for my service needs! More
Went in for service/modifications took about 1. 5 hours. Quick and painless. Amanda Davis was great to work with and I was in at the time requested 5 hours. Quick and painless. Amanda Davis was great to work with and I was in at the time requested More
As always, Joe handled my scheduled service in a timely fashion! I have been using Klaben for over 20 years and highly recommend them to my friends. fashion! I have been using Klaben for over 20 years and highly recommend them to my friends. More
We worked with Justin. He made the experience so easy and stress free! I felt like we were buying a car from a friend. He was so nice, friendly and knowledgeable. We signed He made the experience so easy and stress free! I felt like we were buying a car from a friend. He was so nice, friendly and knowledgeable. We signed the purchase documents with Brian. He was very kind and knowledgeable as well. Definitely recommend Klaben Dodge in Kent. It was about an hour drive for us to get there and it was well worth it!! Thank you guys! More
Last service was 02-24-2023. From my parents to my brothers, son, daughter and myself we have been Klaben customers for over 25 years. Awesome dealership in every category from M From my parents to my brothers, son, daughter and myself we have been Klaben customers for over 25 years. Awesome dealership in every category from Mr. Rich Klaben to salespeople- (Justin Bolen, Service Joe Hilliard)- All have taken care of us in a most professional manner, and it feels like we are members of their family when we walk in for anything we need. When I sit in the show room and observe the way everyone that comes in is treated by any staff member, I know it's not just me that is treated that way it is all employees that have the same attitude about how a customer or potential customer should be greeted and treated. The attention and respect that is paid to the customer is second to none that I know of, and I have owned a business for over 30 years and had interaction with thousands of people. My relationship with Mr. Klaben, Justin Bolen and Joe Hilliard is greatly valued, and I hope to continue until I can't anymore. I have actually not purchased any other vehicle brand even if I might be tempted to because I do not want to leave this dealership for any reason. I have found one of their brands and or models that I could be happy with so I can stay with the dealership. Please continue to be great all of you at Klaben. I refer anyone I can to the Klaben's. The result is always the same VERY SATISFIED. More
Friendly, easy to work with and very helpful. I will definitely use them again when this lease is up. I will definitely use them again when this lease is up. More