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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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March 13, 2023

VERY UNHAPPY WITH KLABEN. I PURCHASE A NEW GRAND CHEROKEE 4XE AND HAD PROBLEMS WITH CAR FROM DAY ONE AND WANTED TO RETURN THE CAR. THEY ASSURED ME THEY WOULD TAKE CARE OF ME More

by tcp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Arnold, Amanda Davis
Mar 13, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Tim, The team understands how frustrating it can be when your vehicle’s features operate outside of your expectations. Based on multiple conversations over the phone and our in-person meeting with relevant team members, your position in regard to your new Jeep was clear to us. We strive to be an effective customer advocate with the manufacturer when issues arise by maintaining communication and putting ourselves in your shoes as we consult and provide service. The team empathizes with the time and frustration that can be involved with navigating the proper channels to bring a desired resolution with the manufacturer and understand your decision to pursue an alternative path. We are utilizing your feedback to coach, train and educate our sales and service staff to better traverse the everchanging landscape of technology and particularly, vehicle electrification. Thank you again for maintaining a dialogue with us throughout this process. We remain at your service. Timothy Beane Sales Manager 330 673 3139 ext 506

March 08, 2023

Amanda was excellent. Took care of our Jeep Grand Cherokee and went out of the way to a Great Job. More

by tperison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
March 08, 2023

The service experience was great. Amanda did an amazing job and kept us updated through out. More

by jenp1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
March 04, 2023

Matt Caldwell was great to work with. I felt welcomed as soon as I stepped in the door. The work that was done was quick and efficient. Will continue coming here for my service needs! More

by Beccabug710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pasko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Caldwell
March 01, 2023

Performed an oil change and tire rotation in under an hour, when I was originally quoted two hours. Awesome job! More

by csiegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
February 28, 2023

Went in for service/modifications took about 1. 5 hours. Quick and painless. Amanda Davis was great to work with and I was in at the time requested More

by Steves7927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pasko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Davis
February 27, 2023

As always, Joe handled my scheduled service in a timely fashion! I have been using Klaben for over 20 years and highly recommend them to my friends. More

by RSIDOTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2023

We worked with Justin. He made the experience so easy and stress free! I felt like we were buying a car from a friend. He was so nice, friendly and knowledgeable. We signed More

by SHELLYPOLILLI
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2023

Last service was 02-24-2023. From my parents to my brothers, son, daughter and myself we have been Klaben customers for over 25 years. Awesome dealership in every category from M More

by guygategalinspectionservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Klaben, Justin Bolen, Joe Hilliard
February 27, 2023

Friendly, easy to work with and very helpful. I will definitely use them again when this lease is up. More

by dsj2115
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert
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