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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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May 10, 2023

They were polite, prompt, and explained everything they found. No one was pushy and just let me make informed decisions based on the information. More

by cdahl05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
May 05, 2023

Amanda was amazing in her explanation of my jeep and the issues. She expertly advised me of the work being done and how it would affect my jeep. She clearly and articulately guided me through the process. More

by amerz73
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
May 05, 2023

Front Brakes replaced Chrysler 300 July 1, 2022. They were squeaking from the get go, ran the car hoping to wear off the newness. Finally made an appointment to replace, they heard the squeaking an More

by rmcmahon44224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
May 05, 2023

Klaben has been going down hill. But I will continue to go as long as Joe Hilliard works directly with me. He is an exceptional employee that I trust fully with my vehicle. More

by Justin Quesenberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Justin, Thank you for taking the time to provide such honest and candid feedback. The Klaben team recognizes your family’s loyal patronage over many years. It is families like yours that reward, motivate and remind our team members how important our customers are. You hold valuable insight as you have utilized our sales and service departments countless times. Our team reads, shares and works to act on your feedback. We are thankful for the kind words and we know that employees, like Joe, make the difference for the organization and our customers. While we grow and expand, we will continue to have bumps in the road but our dedication to improvement is unwavering. We will attempt to connect with you privately for some additional detail so we may continue to serve your needs better going forward. Again, thank you for the business over MANY years. We look forward to speaking with you soon. Dave Spindler, dspindler@klaben.com, 330-673-3139 ext 308.

May 03, 2023

Joe Hilliard and Klaben as always treated me excellent . I was kept with transportation even through the wait for parts because of supply chain issues. Thats why I've been coming back for many years. More

by Eric CHARGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023

Every one at the dealership is respectful and appreciative of customers I have had my truck There a few times and they have always Ben good to me but I have to say that Nikki was great she keep More

by rogshear3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
May 02, 2023

Great service is standard procedure and after years of going to Klaben I don't expect anything less. More

by TACLIFFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023

Great service is standard procedure and after years of going to Klaben I don't expect anything less. More

by TACLIFFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023

Super friendly and easy to work with. They were fabulous from start to finish! Thanks! More

by tpaveloi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
May 01, 2023

Joe and Klaben are fabulous to work with! Friendly, clean, fast, thorough and awesome service! More

by JLIONETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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