Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews
Call Service Center (330) 673-3139

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
July 07, 2023

I appreciated the way they kept me informed on everything that was done to my vehicle. More

by lheffner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
Report | Print
July 07, 2023

As always Amanda was very professional and even tho I was only there for an oil change, she asked about previous repairs and if they were working smoothly. I was also assisted by a young man but I don’t know More

by tammy2245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name, Amanda Davis
Report | Print
July 05, 2023

They did everything they could to ensure a positive experience, and they followed up after I received my vehicle. More

by Daniel K
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley, James Arnold, Amanda Davis
Report | Print
July 03, 2023

I received a date for service that was fit into my scheduled. The service was completed in a timely manner. The service advisor was excellent. More

by JEAB12972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 01, 2023

Service was excellent as expected. I requested a defective part be returned but noticed it was not. When notified dealer had it delivered to my house. More

by ponbike
Recommend Dealer
Yes
Employees Worked With
niki ripley
Report | Print
June 27, 2023

I have purchased for jeeps from Klaben. Always get good service. Joe Hilliard is my service contact person. Always professional and friendly. More

by jmy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 25, 2023

I am pleased with the availability of dates for service and the speed of the repairs. More

by sendesaxe
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 23, 2023

Great professional staff and the workmanship is of top quality I have always trusted them More

by pchack
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James Arnold
Report | Print
June 23, 2023

I dropped my truck off on a Monday and said I needed by Friday. Called Wednesday and they hadn't even looked at it, called back Thursday and still hadn't looked it. Told them don't bother touching the truc More

by 09rzrdavis
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Nikki Ripley
Report | Print
Jun 25, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Steven, Thank you for taking the time share your recent experience and your candid comments. I sincerely apologize that we failed to deliver the experience you expect and deserve from the Klaben Team. Thank you as well for taking the time to speak with me via phone to provide additional detail and perspective. Although not our intent, it is painfully clear that our collective failures caused you added inconvenience and stress. No excuses. We failed. Rest assured that your feedback will be shared in a constructive fashion and most importantly, reflected upon as we coach and counsel our team while evaluating our processes. I look forward to meeting you next week. Thank you for allowing us the opportunity to rectify the issues with your truck and regain your confidence. I and the entire Klaben team remain at your service. Jim Arnold, Service Manager.

Jun 27, 2023 -

09rzrdavis responded

Jim and Nikki reached out after my review and explained what had happened. It turns out communication was not the best. After a short conversation with Jim, after my first review, I dropped my truck off again on 6/26. He called me on 6/27 with the repairs complete. This time around I couldn't have asked for a better experience.

June 22, 2023

I couldn’t ask for better service. They took care of everything we asked and they explained all that I was concerned about. More

by dbtibbs
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
Report | Print
1
...
39
40
41
...
185