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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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December 19, 2023

The service team did a great job bringing my old Jeep back from some mechanical nightmares. I had purchased a one- owner used Jeep with too many miles on it. Hopefully, this will keep it reliable for the More

by cml185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
December 18, 2023

First time I had to bring in my Gladiator for service (oil change tire rotation). Joe did a great job in greeting me inspecting vehicle tire tread depth etc. Was done quickly and out the door. More

by tim.tayerle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2023

Took my 2023 jeep compass in for service. All went well and problem is solved. More

by Alana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2023

Logan did a great job taking care of us and our jeep. He kept us informed More

by ddagrene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
December 14, 2023

Logan was polite and professional. He kept me up to date on the service as I waited. He explained everything very clearly and made the whole process simple. More

by Ken P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
December 14, 2023

Logan kept me informed every step of the way and was very knowledgeable. Would highly recommend requesting him as your service writer. More

by cdldriver21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis, Logan Rich, Danny Gauthier
Dec 14, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your honest feedback with us. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. Your kind words serve a source of encouragement and affirmation that our culture is alive and well! We strive to be the absolute standard in customer service. While our people certainly made a difference it appears from the overall rating that we could have done better. Would you have a moment to speak with me? It is not my intention to be a pest but instead gain additional insight into our collective failures. I look forward to speaking with you! I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

December 14, 2023

Great place to take your vehicle as well as to purchase. Service staff is very helpful. They either have the answer you need or will look into it for you. Joe Hilliard is the best. Thanks Joe for taking bot More

by DKAPSAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

We brought our van in for an oil change. The tires were very low on tread. I felt like Joe really listened to us and made this a great experience for us. He always goes the extra mile. We tr More

by zila311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

Joe is a wonderful person ! He has helped me and has always been amazing to work with. Joe is always kind and sweet ! Joe is the best service person I have ever trusted with my More

by bellah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

Service advisor Joe Hilliard was excellent i n handling oil change and tire rotation on my jeep More

by Charger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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