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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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February 02, 2024

Joe Hilliard is the only reason we continue to use Klaben Chrysler Jeep Dodge Ram service department More

by westja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Mrs. West, thank you for not only taking the time to leave this review, but also for the information you shared via phone call. We greatly appreciate any and all feedback as it is vital for continued growth. We were saddened to hear that some of your first few visits here to our service department were less than satisfactory. However, we were delighted to hear that your recent visits with Joe have been perfect! This is exactly what we want to build on and continue to ensure great service visits every time you're in! If you need anything at all please feel free to reach out, the entire Klaben team is at your service. Jimmy Boone Service Manager rboone@klaben.com 330.673.3139

January 31, 2024

these folks did a very good job with taking care of my needs on this recall. i would absolutely come back there. More

by andrew.bell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

Joe is exceptional! I have had a couple bad experiences with the service department. The second time this occurred I was slightly out of control. Joe sat with me and More

by swest.rn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

Dan has always been professional, and detail oriented, knowledgeable, and honest about what I can expect during my service visit, polite, asks questions, and offers options, and reccomendations, very thor More

by Tiernan McInerney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Gauthier
January 31, 2024

Service was great. They finished ahead of the quoted time and walked to my car to make sure I was satisfied before I left. More

by Jeepbuyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

Joe was great. The work performed was done in the estimated time for the job. More

by bobtenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2024

got us in fast, everyone was very helpful. figured out what was wrong with my car and got it done very fast More

by analiesebaglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Gauthier
January 27, 2024

I have used this dealership for new car deliveries and service since its inception and have always been satisfied with all aspects of how my wife and I have been treated! More

by don.jean683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2024

The Dealership is great. Joe Hillard is been servicing our vehicles for many years. He's very pleasant, and informative. More

by RAHOLBR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2024

Joe is an exceptional service advisor. He always takes time to listen to your questions and concerns. We have been klaben customers since 1983. All the employees are by far the best! More

by case698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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