Klaben Chrysler Jeep Dodge Ram - Service Center

Excellent Service We have been taken all of our vehicles we have owned to get serviced at Klaben, and I always had John Ventura do the work needed completed. His knowl We have been taken all of our vehicles we have owned to get serviced at Klaben, and I always had John Ventura do the work needed completed. His knowledge and expertise has always exceeds my expectations. Thank you John, for always taken care of us and our vehicles past and present. You are the best! More

OUTSTANDING!!!! 100% GUARANTEED SATISFACTION. I have been a customer of Klaben Chrylser Jeep Dodge since 2002. I have leased 3 NEW cars and have purchased 2 NEW cars, my recent purchase being a 20 I have been a customer of Klaben Chrylser Jeep Dodge since 2002. I have leased 3 NEW cars and have purchased 2 NEW cars, my recent purchase being a 2013 Chrysler 200 touring in July of 2013. Beautiful car and ride, (as every vehicle I have purchased/leased from Klaben). This is were my TRUE story of Klabens Honesty, Loyalty, 100% Satisfaction and most important their INTEGRITY of DOING THE RIGHT THING comes to play. . Enjoying my NEW 2013 200 Touring, until I started my car the morning of March 29th, 2014, my engine light came on (never having this happen) I was in a panic. I called Klaben"s Service Repair Dept. and set up a appointment for April 2nd, I brought my car in and the technicians started to look for the problem right away, upon the result they had to replace a faulty fuel pump module. I discussed this with the Service Advisor and we both agreed that sometimes things happen until.....November 24, 2014 my engine light came on again I was in a panic state once again. I called the Service Dept and set up an appointment for November 28, 2014 and this time it was an oxygen sensor that needed replaced. This time however; I was not satisfied with my visit and felt that I was now driving a used car instead of a new car that I had purchased. I discussed my concerns with the Service Manager and he was concerned that I was not satisfied with my recent repair, he proceeded to tell me that a Dist. Mgr. from Chrysler would be in on the following Tues. December 2nd, and that he would discuss this with him to see what could be done and that he would contact me with the results. Mid morning December 2nd I received a call from the Service Mgr. and we discussed the offer Chrysler was willing to do to in hopes to satisfy my disappointment, I told him I was not satisfied with that and he suggested that he would call Sales to see what could be done and have them contact me directly. To my surprise @ 3:30pm that same day I received a call from Courtney Hatcher, who wanted to get the feel of the story and what was happening with how I felt about my situation. When done discussing this with Courtney she asked me "What do you expect to hear from Klaben regarding this situation"? I replied my saying "That I wanted Klaben/Chrysler to just do the right thing. Courtney then explained that she was going to take this to her Superior and would contact me with the results, and I thanked her for caring enough to listen and wanting to see me 100% satisfied. At 4:45pm that same day I received a call from Courtney stating that she had GOOD NEWS......and I was OVERWHELMED and tears in my eyes that Klaben Chrylser Jeep Dodge were going to put me in a NEW 2015 200 Limited with the same car payment! It was like a dream! On Thursday December 4, 2014 I was driving my 2015 home. In ONE DAY they had accomplished what most (if any) car dealerships would have taken months. OUTSTANDING TO THE KLABEN TEAM! I have had my ups and downs with Dealerships before getting referred to Klaben in 2002, and every visit has been like a family visit. From the Sales to Finance to Service they are everything and more! I have never had a issue with Klaben or any of my purchases...enjoyed every vehicle, but I CANNOT THANK THEM ENOUGH for being and standing by who they are. They are a Dealership with: No Pressure Sales - Loyalty -100% Satisfaction - and most important of all INTEGRITY - doing the right thing. With this in mind, why not make Klaben Chrylser Jeep Dodge in Kent, Ohio your NUMBER ONE DEALERSHIP for life as I have. THANK YOU TO ALL (from the bottom of my heart )WHOM MADE THIS HAPPEN. YOUR LOYALTY and INTEGRITY towards your customers is simply amazing! SO PLEASE STOP BY I CAN PROMISE YOU AND GUARANTEED THAT YOU WILL FIND NO OTHER DEALERSHIP LIKE THEIR TEAM! Cheryl Green Streetsboro, OH More

Exceptional! I had my first scheduled check-up/oil change on my new 2014 Cherokee. Amber was very courteous, and got me signed in promptly. I could barely finish m I had my first scheduled check-up/oil change on my new 2014 Cherokee. Amber was very courteous, and got me signed in promptly. I could barely finish my cup of coffee before my service was complete! My thanks to Amber and the service team at Klaben Chrysler Jeep Dodge Ram Service Center for the friendly and prompt service! More

customer service I went to Klaben Dodge for service today. Justin Stinnett was extremely accomodating and personable. He was diligent in his work and very understand I went to Klaben Dodge for service today. Justin Stinnett was extremely accomodating and personable. He was diligent in his work and very understanding of my disability. He moved my car so that I did not have to walk far due to my knee injury. I found that Justin is a very good representative of Klaben and of Dodge in general. He previously took care of my car service in the past and I must say he is always helpful, cheerful and generous in dealing with clients. I highly recommend Justin and Klaben. More

We are loyal customers of Klaben Chrysler service Justin Stinnett is a very courteous employee. He goes out of his way to do a great job for anyone he deals with. Our service was very fast and ver Justin Stinnett is a very courteous employee. He goes out of his way to do a great job for anyone he deals with. Our service was very fast and very reasonable---as usual. We have two Chryslers that we have serviced at this dealership and we can always count on Justin to be sure we get a quality job. More

Best customer service Most people say don't go to a dealership for service work because they aren't friendly and over charge. This is not at all the case with Klaben in Ke Most people say don't go to a dealership for service work because they aren't friendly and over charge. This is not at all the case with Klaben in Kent!!! Their service department is one of the friendliest and most reasonable I have ever dealt with. Justin makes sure the situation is taken care of with a quickness and is always very kind. I had an issue with a part I ordered from a website, and he handled it as if it was their issue, and made a stressful situation much easier to deal with. They always try to fit you in ASAP, even when you call a million times for a million things you want done ;) Klaben service department has my business for life!! More

Review of Klaben Jeep Nice company to do business with. Joe Hilliard was very attentive to my service requirements. Service was fast and correctly done. I would recommend K Nice company to do business with. Joe Hilliard was very attentive to my service requirements. Service was fast and correctly done. I would recommend Klaben Jeep for service. More

Thanks Had our 2013 avenger in for routine maintenance. Joe found that both our cabin filter and engine filter needed replaced. We need to have 30,000 mile s Had our 2013 avenger in for routine maintenance. Joe found that both our cabin filter and engine filter needed replaced. We need to have 30,000 mile service done next month. Yes we ok I put 30,000 miles a yr on our vehicles. That checked out our brakes to make sure we didnt have salt building up again.Joe and Matt always check all 4 of our Chrysler babies out and keep us safe. Thanks for keeping the wack pack on the road. Maryann Fritch More

Joseph is one of the kindest people. Listens to every detail and gets the job done. The whole crew in service work synergistically together. I believe you have an awesome crew. I will continue to get detail and gets the job done. The whole crew in service work synergistically together. I believe you have an awesome crew. I will continue to get my vehicle serviced at klaben. More

Another great experience.. Had to call Joe because my 2014 dodge avenger was making a loud noise, and we were scared to do any damage to it by driving it in that condition for too long. I called Joe at 9 2014 dodge avenger was making a loud noise, and we were scared to do any damage to it by driving it in that condition for too long. I called Joe at 930 am and he fitted us in immediately. Told us it might be a while with us really coming in without an appt. They took it back to find that there was a rock stuck in the wheel system that was causing the problem. They had us in and out like they had a race cars pit crew back there. Literally we were done in less time than Ive ever been there for even an oil change. Both Joe Hilliard and Matt King are a huge asset to klaben. Keep up the good work. May klaben never lose you because I would have to go with you.. Thanks Maryann Fritch & Patrick Boggs Jr. More