Klaben Chrysler Jeep Dodge Ram - Service Center

Great Service!! Nick saw my sister and I in order to turn on our leased jeep. My father lives in Texas, and wasn't able to be there for the trade in... We were treate Nick saw my sister and I in order to turn on our leased jeep. My father lives in Texas, and wasn't able to be there for the trade in... We were treated HORRIBLY at anothe local dealership... Not at Klaben! Nick actually gave us quality service and was so polite and kind. I will be going back there to buy my next vehicle because of his exceptional service. No sale was involved in my visit but that did not prevent nick from giving us the best service!!! Thanks Nick and Klaben!! More

Excellent customer service Justin stinnett is the bestest !!!! He makes sure to get me in in a timely fashion and always has a great attitude every time I have seen him Justin stinnett is the bestest !!!! He makes sure to get me in in a timely fashion and always has a great attitude every time I have seen him More

Routine Oil Change & Alignment Check Due To NE Ohio Potholes You may be asking, How can someone write a dealer review on a routine oil change? When I visit Klaben Chrysler in Kent Ohio, it is easy to write a rev You may be asking, How can someone write a dealer review on a routine oil change? When I visit Klaben Chrysler in Kent Ohio, it is easy to write a review. My salesman from three years ago still sends me promotional mailings on service discounts, and even called me a few weeks ago to see if my Chrysler Pacifica was a candidate for a trade-in on something newer. When I had the pleasure of purchasing a super clean, certified used vehicle from Don Jacobs a few years ago, what really stood out was how he genuinely wanted to help me with my purchase, as opposed to selling me something. He helped me get a very equitable trade-in value, and I drove home that very evening in a great everyday vehicle. I called my service writer, Justin Stinnett last Friday and made an appointment for my 100,000 mile oil change today (Monday). I arrived and was greeted with a smile and an open ear, as always. Justin offered to arrange a ride over to the new car dealership showroom while I waited. I told him I wanted to get three new Chrysler factory wiper blade assemblies, the oil change I made the appointment for, and asked him to have my alignment checked and corrected if needed. The next thing I knew Justin was showing me the paper work from the service technician who performed the work/repairs on my car, explained to me what was done, and had me on my way inviting me to call back anytime that I had a need or concern. Some of my friends ask me why I drive a half hour from Canton to Kent "for an oil change" that I can get done anywhere. How do I explain that I get far more than just an oil change at Klaben. I am treated like family and pampered around while my vehicle gets top notch service at very reasonable prices from a dealer who would love to sell me my next vehicle when I am ready. No pressure, just results. No muffler bearings, halogen fluid, or winter air needing replaced in the tires, just honest help at honest prices from an honest family dealership. Do yourself a favor. Do what I do. When you are looking for a new or different vehicle, please call Don Jacobs, and if your current vehicle needs a safety inspection, a pot hole recovery clinic, new tires, tune up , or a new transmission, call Justin Stinnett. See if they treat you as well as they treat me and I think that in a world of "where did customer service in America go?" you will be pleasantly surprised - at Klaben Chrysler Jeep Dodge. Happy Customer; - Todd K from Canton OH More

GREAT EXPERIENCE JUSTIN IS ALWAYS VERY PROMT AND COURTEOUS, HE TAKES GREAT CARE OF US. WE HAVE TAKEN OUR VEHICLES TO JOHN VENTURA IN THE SERVICE CENTER FOR YEARS NOW. JUSTIN IS ALWAYS VERY PROMT AND COURTEOUS, HE TAKES GREAT CARE OF US. WE HAVE TAKEN OUR VEHICLES TO JOHN VENTURA IN THE SERVICE CENTER FOR YEARS NOW. I TRUST HIM 100% AND I WOULDN'T TAKE MY RIDE TO ANY OTHER MECHANIC. More

Great experience working with Joe We have been working with Joe Hilliard for over 3 yrs now, and we have never had a bad experience. Joe always seems to get us a service appointment wh We have been working with Joe Hilliard for over 3 yrs now, and we have never had a bad experience. Joe always seems to get us a service appointment when it is convenient for us. He gives friendly customer service and knows what he is talking about. He is truly GREAT at what he does, and we couldn't ask for anyone better. - James- More

Klaben Jeep Service I didn't buy my Jeep at Klaben but took it there for service for two reasons. First, where I bought the Jeep I soon discovered their service had (and I didn't buy my Jeep at Klaben but took it there for service for two reasons. First, where I bought the Jeep I soon discovered their service had (and deserved) a two star rating. Second, I had previously bought four cars from Klaben and always was pleased with their service. I took my 2015 Patriot in for a radio software upgrade, oil change, and tire rotation. All went smoothly, the radio/Bluetooth works great, and they even called me a day later to make sure I was pleased. More

Excellent service shop I have followed justin stinnett from his service positions at prior dealers. He is the best at what he does and has always got work done in a timely m I have followed justin stinnett from his service positions at prior dealers. He is the best at what he does and has always got work done in a timely matter and very respectful. I don't own a ram anymore but still go to him to get all the work done. I would highly recommend justin and Klaben service in Kent More

Great Experience I used to go to Marhofer dealership for all of my service but have switched to this dealership because of the quality of work and customer service I r I used to go to Marhofer dealership for all of my service but have switched to this dealership because of the quality of work and customer service I receive every time. My truck is an older model and is always well taken care of. The service advisor Justin is always extremely pleasant to work with and happy to help with any problem I have. He is knowledgeable about any recalls and updates as well as help for tires when I needed them. He is one of the main reasons I return to this service center for all my vehicle needs even if its just for an oil change. I have sent friends and family to him and will continue to do so in the future. More

Fantastic service Justin Stinnett is fantastic to work with. He always makes sure you are happy with the work, he will get it done and make sure it is right, and safe f Justin Stinnett is fantastic to work with. He always makes sure you are happy with the work, he will get it done and make sure it is right, and safe for you. I would recommend him to everyone and anyone who needs service on their vehicle. More

Great Service I am always pleased with the service at Klaben Chrysler, Jeep, Dodge, Ram. The employees are great, I get all my service done there. They alway fix I am always pleased with the service at Klaben Chrysler, Jeep, Dodge, Ram. The employees are great, I get all my service done there. They alway fix it right the first time. More