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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,954 Reviews

1,954 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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March 27, 2016

Service review Very good service, they did what they said they were going to do and have everything down in writing. Would definitely recommend them to anyone. v More

by KEITHPKOHLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
March 26, 2016

It was done in the amount of time as anticipated the amount of time I am going to be without a vehicle is extremely important. should I drop it off , should I wait, should I get a vehicle for the da More

by leidal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
March 25, 2016

Oil Change As usual great job- easy appointment and pick-up. I have been a loyal customer and Joe always takes care of me. I have learned to trust him. More

by citadal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2016

Easy to deal with Very knowledgeable and helpful service personnel (Corey Graham). Explained the work that was needed and how it would benefit the overall performance More

by TMAYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
March 24, 2016

Recent issuses My last two visits have left me broken down on the side of the road...had a tire almost come off one visit...them the next visit my brake caliper came More

by MI_GL_AN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Graham
Mar 24, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

I would like to thank you for taking the time and providing valuable feedback regarding your service visit with us. I also want to apologize for your experience. We do not like to hear of these issues however we need to. We use this type of information as a training and coaching tool that hopefully makes us better. We also look for patterns in performance that also will give us direction with our personnel. Our industry has a tough reputation that we try hard everyday to overcome. In the process of trying to correct your concern, if there is any assistance that I can offer personally, I welcome the opportunity to speak with you and will work to insure your satisfaction moving forward. My name is Mike VanHoose, service director, and my phone number is 330-593-6871. Again, thank you for your feedback and I apologize again for not meeting your expectation.

March 24, 2016

Oil change and recalls Everything was done that I asked for people were Polite. journey runs awesome.I received a timely appointment at a time that was convenient thank yo More

by KJOYNER02111968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
March 24, 2016

Awesome The rep was very nice , the work was done in a timely manner and there were no issues I have never had a problem with a rep so far More

by SHAMBY0254
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
March 24, 2016

superb Didn't work with Corey Graham directly. All dealings have been with Justin Stinnett who was very friendly, prompt and professional. Would not hesitate More

by KCADDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
March 24, 2016

Oil change Great service. Tried to up sell services that were not required. But did not have the extra money to put into the car at that time. More

by jkoval
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Graham, Corey Graham
March 24, 2016

I love Klaben service. Klaben has always met my expectation every time I have dealt with them. I had to make a quick trip to Texas and my car was not ready until the after More

by ROLLANRAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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