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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,954 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,954 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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May 03, 2016
Cant get what you ask for. I came in for my oil change, I asked if they could spray my door jams , because they are starting to rust , they never did , the time before I asked I came in for my oil change, I asked if they could spray my door jams , because they are starting to rust , they never did , the time before I asked if they could wash it, they never did. More
by MWOOLEY2
Verified CustomerEmployees Worked With
May 01, 2016
Seat belt problem solved quickly! Thank you for working on my seat belt that was stuck behind the head rest and wouldn't release! I so appreciate it and I was able to go on with my day Thank you for working on my seat belt that was stuck behind the head rest and wouldn't release! I so appreciate it and I was able to go on with my day. More
by Minivan
Employees Worked With
Larry Davis, Ethan Brickne, Justin Stinnett
April 25, 2016
Very helpful. Quick response Had flat tire due to pot hole. Staff was quick to help and offered assistance if needed when trying to get money back from cuty Had flat tire due to pot hole. Staff was quick to help and offered assistance if needed when trying to get money back from cuty More
by janet.stegenga
Employees Worked With
Justin Stinnett
April 20, 2016
My service I like working with Justin..He is very friendly and attentive to my problems.And I like to kid around with him. I am also appreciative that he is a ve I like working with Justin..He is very friendly and attentive to my problems.And I like to kid around with him. I am also appreciative that he is a veteran More
by jeepman2005
Employees Worked With
Justin Stinnett
April 11, 2016
Service Department Excellent Service Had a appointment to do some service work and took me right in on time and work was done in time they said it would be. Had a appointment to do some service work and took me right in on time and work was done in time they said it would be. More
by JVARGA381
Employees Worked With
Justin Stinnett
April 11, 2016
Excellent customer service! I brought my car in and the service advisor took a ride with me. He diagnosed the car within a quarter of a mile. There was a loaner car waiting for I brought my car in and the service advisor took a ride with me. He diagnosed the car within a quarter of a mile. There was a loaner car waiting for me, which was greatly appreciated. My car was finished that afternoon. Thank you! More
by ANGKAZ13@NEO.RR.COM
Employees Worked With
Mike Thames
March 31, 2016
Last visit to Klaben Simply an oil change before leaving on vacation to Georgia. They inspected the vehicle , topped off the fluids ,checked the tires and then did the oil Simply an oil change before leaving on vacation to Georgia. They inspected the vehicle , topped off the fluids ,checked the tires and then did the oil change. All done within an hour. I was on the road. Thanks More
by CELASAGE2
Employees Worked With
March 31, 2016
Klaben is outstanding Everyone at Klaben is friendly, knowledgeable, and efficient. I bought my car at Klaben, and will only go to Klaben for service; they're that good. Everyone at Klaben is friendly, knowledgeable, and efficient. I bought my car at Klaben, and will only go to Klaben for service; they're that good. I always wait at the facility while my car is being serviced, and they have made a special effort to create a clean and comfortable waiting area. They even have fresh flowers and high-quality soap in the ladies' room -- little touches I really appreciate. More
by Ms Diamond
March 31, 2016
Scheduled service + air conditioning issue Our 2011 Jeep Grand Cherokee has had air conditioning issues (manufacturer defects, my opinion) but this service dept. has tackled everyone of them. A Our 2011 Jeep Grand Cherokee has had air conditioning issues (manufacturer defects, my opinion) but this service dept. has tackled everyone of them. Also the scheduled service was completed thoroughly and to my satisfaction. More
by TBORGES
Employees Worked With
Nick Brandt
March 28, 2016
Cannot duplicate the problem Every issue that I had with my 2015 Jeep Cerokee Trailhawk was met with the response, " we couldn't duplicate the problem". This happened with minor Every issue that I had with my 2015 Jeep Cerokee Trailhawk was met with the response, " we couldn't duplicate the problem". This happened with minor concerns regarding the button lock on the door handle to major things like my rpms pegging out at 8000 but unable to travel faster than 20 mph! I even had issues with my clock losing time or just stopping altogether. I would receive warnings on my radio screen that there was something wrong with the phone and to take it in for service. I did in fact take it in and was told that it couldn't be fixed because Chrysler hadn't wrote the program to fix this issue and wouldn't be out until later in 2016!!!! The final straw was when I had concerns with the stop and go technology that #1 didn't go and in fact rolled backwards and #2 shifted really hard causing the occupants to slam back against the seat and was told that this is normal!!!!! My vehicle was unsafe to drive and many electronic things didn't work properly. I was told that there are known concerns with the transmission but Chrysler isn't acknowledging this issue . I felt like they didn't care. So I sold it! Lost out big time on this lemon but now I'm driving a safe Chevy and Sarchione's is who I'll recommend from now on! More
by deanna.lairmay
Employees Worked With
Amber Silver
