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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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May 03, 2024

My Pacifica was ready when promised and all work was completed. This was my”new vN” initial oil change and an update to the main radio/car play/etc. system. More

by Nana&Papa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Exceptional customer service, wonder and helpful sales staff as well as all the other staff! More

by wrobo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

People are friendly and are always willing to assist your needs, lobby is comfortable for waiting More

by dlhcasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Abdon
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

As always Logan and the service team at klaben did an awesome job on my truck! More

by JBOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
May 02, 2024

Logan was great to work with. The recall work was completed quickly, although it was never explained. I'm not certain what they did or why exactly. One thing that I miss from More

by odiex2
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
May 02, 2024

Albert was very friendly and helpful! The night drop box is helpful to bring it the night before the appointment. More

by NM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Klaben III
April 30, 2024

The sales guy Logan was very helpful, and the tech Zack was great. They made it so easy. More

by lynnbsanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Sanders, Logan Rich
April 29, 2024

Very friendly and professional. Very willing to help with whatever is needed for your vehicle. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

Colton was great! He was very helpful. I was in and out and on my way to work earlier than expected. More

by adpi1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich, Colton Murdock
April 24, 2024

We waited 20 days to get our van in for service of a transmission issue and then they had it from Monday to Saturday of the NEXT week. Almost two weeks. Work that wasn't requested was looked at (brake More

by Nana&Papa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Logan Rich
Apr 24, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Mr. & Mrs. Rauckhorst, Thank you for taking the time to share your feedback. Customers input is a crucial part in the learning and growing of our team and departments as a whole. The team is deeply disappointed with the timeline of events you described. We are better than this and we failed to provide the level of service you deserve. No excuses. I appreciate the time you took to go over all of this on the phone conversation you had with me. We want nothing more than to restore your faith back in us as your service provider, so thank you for giving us the opportunity to correct this situation. Again, we appreciate your feedback, and the entire Klaben team remains at your service. We look forward to seeing you soon! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

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