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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,844 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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May 13, 2024
They are always on time getting my car fixed. Service men are very knowledgeable and respectful. Service men are very knowledgeable and respectful. More
by rpgoldenpond
Verified CustomerEmployees Worked With
May 11, 2024
Sales Team - Excellent; Service Department - needs some serious work on scheduling and communication with customers. First experience, our brand new vehicle was towed in due to a dead battery. Took a some serious work on scheduling and communication with customers. First experience, our brand new vehicle was towed in due to a dead battery. Took a week to get back and we had to call for status updates. Second experience was for a recall. They scheduled our appointment (IN PERSON and wrote it on the paperwork) and then we found out they never put us in the computer so we had no appointment. They tried to push us back over a month for next appointment. We had to complain to sales team to get us put back in in a more timely manner. More
by khaug1
May 11, 2024
I always have a good experience with the service department this time, however, it was exceptional. I was waiting for parts to come in for my Jeep, and things were really delayed. I worked with Joe department this time, however, it was exceptional. I was waiting for parts to come in for my Jeep, and things were really delayed. I worked with Joe Hilliard, who took charge of the case, made the right calls, keeping me well informed along the way. Just like that, he had the parts delivered, and my Jeep back to perfect in a matter of days. Joe is the man!! A dedicated, considerate man, who really should make Klaben proud! More
by dalbainy
Employees Worked With
May 10, 2024
Melissa and the service team were great. Melissa was so helpful and professional!! I will definitely use Klaben again. Melissa was so helpful and professional!! I will definitely use Klaben again. More
by mom7883
Employees Worked With
May 08, 2024
I always receive excellent service from this dealership. They are very knowledgeable and friendly, that's why I will continue to go there. They are very knowledgeable and friendly, that's why I will continue to go there. More
by Mrhydepark7
Employees Worked With
Logan Rich, Albert Klaben III
May 08, 2024
JOE AT THE DESK IS FANTASTIC - - TAKES THE TIME TO EXPLAIN SERVICE WORK IN GREAT DETAIL. EXPLAIN SERVICE WORK IN GREAT DETAIL. More
by Gary
Employees Worked With
May 06, 2024
Service center is great Jeep product not so much service advisor were good. Took care of me and gave me a loaner car which is great advisor were good. Took care of me and gave me a loaner car which is great More
by Garry
May 05, 2024
Customer service was excellent! Staff communicated, transported me timely, and was polite. Each staff person took care of me with door to door service and no wait time for customer Staff communicated, transported me timely, and was polite. Each staff person took care of me with door to door service and no wait time for customer service. Joe trained the staff to take care of his customers so they retain a positive experience when he is unavailable. It is a good reflection on the company when you have customer service you can depend on. More
by KAECAKES
Employees Worked With
