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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews
Call Service Center (330) 673-3139

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 25, 2024

Service staff was great. They kept me informed through out the whole process. I have no problem returning to Klaben Jeep More

by stephenswilliam85796
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Hello Mr. Stephens. Thank you for taking the time to post a review of your experience at our service facility. Your positive marks and comments are greatly appreciated. I also appreciate you taking a few minutes to speak with me via a phone call. Our goal is to exceed the expectations of our customers, every visit, every time. Your review, though positive, tells us we could have done something better during your visit, and I apologize for not doing so. Your comments have been shared with the entire team. Although we will never have it, we always strive for perfection. We want and need our customers to hold us to a higher standard. It is our measuring stick, and we take it seriously, as evidenced by our request for reviews. We recognize and appreciate your loyalty, and look forward to seeing you in the future. The entire Klaben team remains at your service. Jeff Ashley, jashley@klaben.com, 330-673-3139 ext 405.

June 25, 2024

Always a good experience great service Joe Hilliard is the best always gets me in for service More

by RMJH2O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 20, 2024

Klaben staff took care of me in a manner that was way above and beyond whatever I have experienced in the past. Way to go! More

by csiegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2024

Never an issue with any of the service advisors. Lately I have worked with both Logan and Joe and both are great, both respond to emails which helps me a lot since I work from home and in front of More

by Rollerbones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Rich
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June 12, 2024

Joe always does a great job! Service scheduled promptly and perfectly completed. I’ve bone a Klaben customer since 2006 and wouldn’t go anywhere else More

by Dianemarksz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 12, 2024

Melissa was very helpful in speaking with the service mgr on a problem i had with my Jeep and they fixed it for free. I have dealt with Klaben for many years and they have been very good to me. More

by pchack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 11, 2024

Very prompt and thorough service. Service Joe kept me informed of every step and of any possible delays. Truly enjoyed my experience More

by Tbassdr1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 06, 2024

melissa was fantastic she did what she said she was going to do kept us informed about the repair process I would recommend her to all my friends thanks for everything 😊 More

by slack2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Hello Melissa, Thank you for your feedback! Additionally, we appreciate the time you took out of your day to have a quick phone call conversation with us earlier. We are very happy to hear that your experience here with us was a positive one and that your interaction with Melissa was great! Please, if there is anything at all we can do for you just let us know! The entire Klaben team remains at your service. Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

June 05, 2024

Ken is the absolute best. He was very accommodating and followed through with everything and walked me through all the steps. He took the time and was more than patient and More

by Lleone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 05, 2024

We received top service and were treated by Craig Hutchinson very well. We recommend Klaben for services. More

by SRIGGS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hutchinson
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