Kinsel Toyota

It’s always something. 1. My prepaid service plan is never on file despite coming to this dealership for oil changes at least 4 times. 2. I came one time for service and wa 1. My prepaid service plan is never on file despite coming to this dealership for oil changes at least 4 times. 2. I came one time for service and was called the next day saying I needed to come back to have my filters changed. So another trip back to Toyota. 3. That same time I had my tire light on. This dealership said they couldn’t figure out why, so put air in and sent me on my way. Tire light came back on later that day. Took it to Discount Tire and I had a pretty obvious nail. Another wasted trip. 4. This time I had a missed call from Toyota. I had dropped my car off for service and assumed they were calling to say it was finished. No message left. I called the number back and the gentleman asked if he could schedule a service. I said “No, my car is there now getting serviced. Is it ready?” He said, “So you don’t need to schedule?”..... he finally checked and my car was ready. I had expected a call when it was finished. I love Toyota but can’t stand this service department. The reps are always running around frantically and then act confused when they can’t figurd out my pre-paid service plan. Yes I understand I bought my car in “a different region” but come on! I bought it from a a Toyota dealership! I usually wait to get my car serviced in College Station at Atkinson because they have service and customer service figured out. I dread going to Kinsel but sometimes I have no other choice. More

Excellent fast,dependable service.Friendly staff. Excellent staff and service.Friendly and helpful staff. Clean sitting area .Internet and wifi available.A good overall experience. Also,they take good Excellent staff and service.Friendly and helpful staff. Clean sitting area .Internet and wifi available.A good overall experience. Also,they take good care of your vehicle. More

Great service and very courteous. Everyone was very knowledgeable about there products and all of the features on the vehicle. Overall very pleasant experi service and very courteous. Everyone was very knowledgeable about there products and all of the features on the vehicle. Overall very pleasant experience. Will be back for next vehicle. More

Great service very quick! Great waiting room with lots of snack and drinks and coffee! I went right in and was done way fatser than i thought ! service very quick! Great waiting room with lots of snack and drinks and coffee! I went right in and was done way fatser than i thought ! More

Great Greg provided great service as always. He Is a excellent service person. He is very detailed and explains everything about your service..Thank you Gre Greg provided great service as always. He Is a excellent service person. He is very detailed and explains everything about your service..Thank you Greg Atkinson More

Excellent customer care and service. I had chosen Kinsel Toyota because I had heard about their service being top notch. The experience that i had held up to that information that i had g I had chosen Kinsel Toyota because I had heard about their service being top notch. The experience that i had held up to that information that i had gotten. Greg, with the service dept was hands down the best in the business. And the service was excellent. I was taken care of in a timely matter and done so with care and concern for my vehicle. More

Best Service Center I love Kinsel Toyota Service. It's always very professional and courteous and the waiting area is beautiful and comfortable. Even though I never have I love Kinsel Toyota Service. It's always very professional and courteous and the waiting area is beautiful and comfortable. Even though I never have to wait long I wouldn't mind. There is always fresh coffee and Marlee is knowledgeable about my cars needs and explains everything so that I can make the best decisions for my car. More

Twice, Horrible Experience The staff in the service department are the rudest people in customer service I have ever encountered. Of course, that is when they at least acknowl The staff in the service department are the rudest people in customer service I have ever encountered. Of course, that is when they at least acknowledge your presence. Also, it does not matter how busy they are, it will still take all day to do a simple oil change. More

Good service and great work performance. I have been with this company for over 25 years. The service has always been personal and pleasant. The free drinks and snacks are an accent to all c I have been with this company for over 25 years. The service has always been personal and pleasant. The free drinks and snacks are an accent to all customers. The Christmas entertainment was a treat. More

No communication I made an appt back in November due to my sunroof stopped opening. Made an appt for a Monday afternoon & my husband took it for the scheduled appt. I made an appt back in November due to my sunroof stopped opening. Made an appt for a Monday afternoon & my husband took it for the scheduled appt. It was told to him that our extended warranty did not cover this part & we would have to pay out of pocket to have it fixed. That has been well over 3 weeks ago & I have not heard from the service dept other than a txt to let me know about an upcoming survey but nothing about when the parts are expected to be in, cost, etc More