Kings Volkswagen

Went there to see a Golf AllTrack. Went to Kings to see the new Golf Alltrack. Sales Rep. Mike Wilson greeted us and showed us two that were at the dealership. We liked the white, but n Went to Kings to see the new Golf Alltrack. Sales Rep. Mike Wilson greeted us and showed us two that were at the dealership. We liked the white, but needed to think it over before making an offer. Came back the next day, and the Golf we wanted was sold. We then worked with Mike and his colleague, Chris Davis, to see if they could find another via dealer trade. They did. It arrived later at the Dealership, but we declined to purchase because the transmitting Dealership had put license plate frames on the front of the car. Mike and Chris accepted our concern and began a search for another car that met our color and model specifications. It took two days to get there from North Olmsted, Ohio, but the team at Kings worked tirelessly and late in the evening to satisfy our request. We were impressed with their tireless, accommodating, and professional efforts. Tom and Janet Murphy More

oil change, tire fix brought car in for first oil change. team discovered bulge in the right front tire and they were able to utilize tire protection plan to fully replac brought car in for first oil change. team discovered bulge in the right front tire and they were able to utilize tire protection plan to fully replace at no cost. good experience. More

Very professional and top notch I needed new tires for my Golf R and the service department recommended the correct and best match for value and durability with the Fall and Winter m I needed new tires for my Golf R and the service department recommended the correct and best match for value and durability with the Fall and Winter months right around the corner. I appreciate their help and friendly attitude each time I come in. More

Great experience buying a car from this dealer. Jenn is a great salesperson. My fiance and I were looking for a car and didn't initially plan on buying a car as fast buying a car from this dealer. Jenn is a great salesperson. My fiance and I were looking for a car and didn't initially plan on buying a car as fast as we did. Friendly service and a good price resulted in this dealer getting our business! Keep up the good work. More

Unexpectedly great Took my son's Jetta in to have them take a look at the driver's side window. Was making a screeching noise. Have a 2 year, 24,000 mile warranty on a Took my son's Jetta in to have them take a look at the driver's side window. Was making a screeching noise. Have a 2 year, 24,000 mile warranty on a certified used car. Was prepared to have to haggle and fight for the repair to be covered. Met Mike, one of the managers, at the door and he could not have been friendlier or more helpful. Got me over to see Wayne Weldy in service. They took care of the window regulator, no questions asked and gave me a ride home and then picked my up when the car was finished. Great service. Nice people. Highly recommend. More

Lease end, rollover to vehicle purchase. Great, enthusiastic service by both Bryan Spiess (Sales and Leasing), and Erick Henize (Finance Manager). Both employees were very supportive and inf Great, enthusiastic service by both Bryan Spiess (Sales and Leasing), and Erick Henize (Finance Manager). Both employees were very supportive and informative throughout the purchase process. Both employees were sincere in their information and customer service interests. More

New lease POSITIVE experience. Leased a new jetta. Would go back. Was happy with last review for a Passat. Everyone was most helpful. Turning in and picking POSITIVE experience. Leased a new jetta. Would go back. Was happy with last review for a Passat. Everyone was most helpful. Turning in and picking up the car went easy. More

Good Service Took my car in for warranty recall repair, 60K service and new battery. Service was quick, friendly & easy. Only complaint is no loaner car availabl Took my car in for warranty recall repair, 60K service and new battery. Service was quick, friendly & easy. Only complaint is no loaner car available so I had to rent a car. However, rate was fair and I only needed the car for the day. Also, I gave the dealership fairly short notice (2 days) for scheduling the service work. Would definitely recommend Kings VW to all VW owners. More

Quick, Friendly Service Received a Warranty recall and scheduled my service at Kings. Very Polite and fast service on my VW. Actually looking forward to my next Service Received a Warranty recall and scheduled my service at Kings. Very Polite and fast service on my VW. Actually looking forward to my next Service visit. More

Customer Loyalty Customer loyalty is achieved through the instinctive effort by the company's representative to consistently exceed the expectation of the customer. De Customer loyalty is achieved through the instinctive effort by the company's representative to consistently exceed the expectation of the customer. Debbie at the Service Department represents this approach for doing business. I greatly appreciated her desire to achieve this high level of customer service. More