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Kings Toyota
Cincinnati, OH
447 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 447 reviews
June 26, 2013
I really appreciated the way Bruce allowed me to sort through the assortment of vehicles I was interested in and then answered all my questions regarding the selected vehicles. He the presented me with s through the assortment of vehicles I was interested in and then answered all my questions regarding the selected vehicles. He the presented me with several purchasing options and together we selected the best option for me. This was an enjoyable experience and I drove away in a new Toyota Camry. Thanks, again! More
by Littoy
Employees Worked With
Bruce Blackburn
June 17, 2013
I was in the market for a new car and had been to several dealerships looking at different types of vehicles from an SUV to a sedan. I found the car I wanted online and went to Kings Toyota to see it. Michae dealerships looking at different types of vehicles from an SUV to a sedan. I found the car I wanted online and went to Kings Toyota to see it. Michael Donnelly was the sales representative who met me at the car I was looking at. Michael's customer service was outstanding !! He understood my needs with what I could spend on the car I wanted and worked diligently with the numbers and financing to make the deal work for me. Michael was knowledgeable about the process and was able to answer all of my questions. I had recently met with another sales representative at another dealership who was pushy and made me uncomfortable but Michael made me feel at ease and showed that he was not just interested in selling me a car but was also interested in me getting the car I wanted. I believe I got a fair deal on my trade in and the price of the car I purchased. If you're in the market for a new or used car, see Michael Donnelly at Kings Toyota and you won't be disappointed !! My purchase was a 2011 Toyota Camery XLE. More
by Candymom
Employees Worked With
Mike Donnelly
June 10, 2013
Forrest was very helpful in helping us find a vehicle in our price range. He did not use pressure sales tactics and was very accomodating. our price range. He did not use pressure sales tactics and was very accomodating. More
by mcmahonsc
Employees Worked With
Forrest Lindsay, Terrell Davis
January 03, 2013
I am satisfied with the way the dealership handled my complaint. I would recommend this dealer to others. The waiting area is clean and very quiet. complaint. I would recommend this dealer to others. The waiting area is clean and very quiet. More
by bobkat007
Employees Worked With
Tricia Toth
December 31, 2012
I have purchased two Toyotas from Joe Heckler. I experienced Joe as an interested but no pressure salesperson. He answered my questions with care, took the time needed to point out the details, and experienced Joe as an interested but no pressure salesperson. He answered my questions with care, took the time needed to point out the details, and professionally led me through the buying process. I have already recommended Joe to several friends for their next automobile purchase. Without hesitation, I will come back to Kings Toyata and to Joe Heckler for my next purchase. More
by TBias
Employees Worked With
Joe Heckler
November 13, 2012
I stopped by Kings Toyota one afternoon to look at their selection of vehicles not thinking I would be able to get a fair deal but Dwayne made my car buying experience the best one that I have ever had! He selection of vehicles not thinking I would be able to get a fair deal but Dwayne made my car buying experience the best one that I have ever had! He went above and beyond to help me get a great deal and a beautiful 4Runner. He even took extra time and patience to help me set everything up. Dwayne is best and I will definitely deal with him on my next purchase! Thanks again Dwayne and thanks to everyone else that helped with my purchase! I will definitely recommend Kings to everyone I know! More
by m.bailey
Employees Worked With
Dwayne Stallworth
November 05, 2012
I purchased a used vehicle Friday afternoon from Kings Toyota in "as-is" condition after receiving an email from Greg that listed the items that were found during the service check & that were repaired as Toyota in "as-is" condition after receiving an email from Greg that listed the items that were found during the service check & that were repaired as agreed when I put my deposit down. His email also said "the rest all good." Saturday afternoon I tried to open the passenger side window & it wouldn't open. I also tried the DVD system which was one of the main reasons for purchasing the Honda Odyssey, that doesn't work either. I called & emailed Greg immediately and when I heard back from him several hours later, he said he would speak to the Sales Manager. I spoke to Chris Owen a few times Saturday evening and after being talked down to by him as to when I was going to take ownership, I was told the dealer would not fix these items that were obviously broken when we bought it. We take responsibility for not trying the front window or dvd system - when they said it was going through the Toyota service department, we thought everything would be checked. We were told only after the fact that only "safety" & "mechanical" options were checked. When only 2 windows open in a van, I would consider a non-working window a safety issue if I had to escape w/ my 3 children! There is the 3 day exchange policy, but only if you have something of equal to or less than vehicle available, which you don't. Chris finally offered to (quite conveniently) have it checked by your service department today, then I could use my "coupon" for 50% off of service...I asked for everything in writing from the Chris Saturday & have not heard back.He assured me he would send me an email yesterday when he got into the showroom. I wanted it in writing that since today is the 3rd day, I will not miss out on the opportunity to exchange this vehicle if the opportunity presents itself or that I will held accountable if my mileage is over 300 miles since I live in northern Kentucky. It is now 11:00 on Monday morning and I have yet to hear from him as to scheduling a "service" visit. I have purchased cars from both dealers and private owners over the years and this is honestly the worst experience I've ever had. As I told Chris, $7000 may not seem like a lot to him, but to my family, it is. That is all we can pay for a safe, reliable vehicle for our family - I can't pay for additions after the fact. We wanted the Honda Odyssey EX-L because of all the amenities it offered - leather seating & DVD system. Greg has been very friendly and helpful during this process, but after the deal was done, we've received horrible customer service & feel we have been taken. If something broke after we brought it home or if we had been made aware of it during the sale, we would understand, but this is just plain old scamming. I find it hard to believe that 2 major items would "break" within 24 hours. I understand purchasing a vehicle "as-is" but only when it's the vehicle I was told I would be getting. As the largest Toyota dealer in the nation, I would expect much more from your team - not the arrogance I was given. More
by KellaC32
Employees Worked With
Greg Halko
August 13, 2012
I came to Chris Hamm with a problem: my wife's car (not a Toyota) was not reparable and I didn't know how I was going to find a replacement for her. Chris worked out a deal in which I traded in my car and w Toyota) was not reparable and I didn't know how I was going to find a replacement for her. Chris worked out a deal in which I traded in my car and walked away with two new Toyota's (Camry and RAV4) for not much more than what I had been making in payments for my trade-in. Chris is a great listener and was able to put together a transportation solution that worked for me and my family. And I love the car! Thanks, Chris! More
by john1960
Employees Worked With
Chris Hamm
August 12, 2012
We came to the dealership not really expecting to be able to make a deal but we were looking to downsize (and up-mileage!) from our Ford Explorer Sport Trac. We explained our situation to Ryan Fink and despi to make a deal but we were looking to downsize (and up-mileage!) from our Ford Explorer Sport Trac. We explained our situation to Ryan Fink and despite the place being busier than any dealership I've dealt with before he was more than willing to sit down and run the numbers with us. He was able to work some monetary voodoo and we wound up with the exact Matrix we had seen online. And thanks to Ryan's efforts we actually wound up with a lower mmonthly payment than we came in with and that included the Toyota bumper to bumper warranty for 6 years. Although the weather was beautiful it was nice to be able to browse and look the car over inside. Everyone we dealt with was great and seemed to be genuinely interested in helping us close the deal. Thanks to all at Kings Toyota for a great experience! More
by stever210
Employees Worked With
Ryan Fink
August 06, 2012
I was buying a new car for the first time and was feeling overwhelmed after going from dealership to dealership. My last stop for the day was Kings Toyota. If I had went here first I would not have went anyw overwhelmed after going from dealership to dealership. My last stop for the day was Kings Toyota. If I had went here first I would not have went anywhere else. My sales guy Bruce Blackburn right from the start made me feel at ease. Bruce made the process very easy. He was upfront and direct about everything. He was also very helpful and knowledgeable and over all just made it a great experience for me. I purchased a Scion XB and I absolutely love it! Everyone I worked with at Kings Toyota, from Bruce to finance to service was very friendly and helpful. I will with confidence refer friends and family to Bruce Blackburn and Kings Toyota to buy a car. Thanks for everything! Sincerely Patricia More
by Ptalbott
Employees Worked With
Bruce Blackburn
