Kings Toyota

Incompetence at its worst I've taken my 2013 Highlander to this dealership for the past 3 years and have always been impressed with their level of service. I don't know what h I've taken my 2013 Highlander to this dealership for the past 3 years and have always been impressed with their level of service. I don't know what happened, but they obviously switched managers and are now the worst service place ever. We ordered tires for the car and were told to make a service appointment. I called an hour before the appointment and the tires weren't there. I then made another service appointment for that saturday and called again Saturday morning to make sure they were there, but again no tires. They then called a couple of hours later and said the tires were in so I made another appointment for the next Saturday. Guess what...the tires weren't there when I went into the appointment. They put them on someone else's car. I would have made 3 useless trips to this dealership if I hadn't called to check on the tires. Why is it my job to make sure the tires are there? Isn't that what the service manager does? Please don't waste your time. They were very rude and did not apologize for the mix up and for my useless trip there. More

We Wanted a Landcruiser My girlfriend and I were in the market for a 99-04 Landcruiser that we could afford and Kings had a 2000 model that basically looked like new. However My girlfriend and I were in the market for a 99-04 Landcruiser that we could afford and Kings had a 2000 model that basically looked like new. However it had 232K which to those who understand these vehicles, that is just past "broken in". The vehicle looked so terrific that I was quite certain the vehicle had been garaged and well maintained. And it was the Mahogany Pearl color we wanted which is VERY hard to find. Our salesman Brian Ravenscraft showed us the Carfax and was very patient with multiple trips to inspect the vehicle. There was never any sense of trying to close the deal and Brian always made himself available. He offered to let me have the vehicle inspected by my own mechanic which I felt was not necessary with my knowledge (and trust in Landcruisers). Brian was very honest in letting us know that they wanted to "move" the Landcruiser because it had been on the lot for awhile. I made an offer which was considerably lower than what they were asking (about $2K less) which I thought would be rejected and after a couple back & forths we settled at $1700 less which was a pretty good deal all things considered, especially after owning the truck for several weeks. It's been quite good to us with no surprises. After we purchased the vehicle we realized the remote key was not working and one of the managers Ryan Fink ordered us a new Toyota Key (over $200 retail), not a cheap Chinese one. We couldn't be happier with our new baby and would highly recommend Kings for finding a quality used car. Thanks Brian & Ryan! More

Prius battery warrenty Paid 1700$ for battery warranty. After I put 100,000 miles on car I was supposed to get that money back. I have not received it Paid 1700$ for battery warranty. After I put 100,000 miles on car I was supposed to get that money back. I have not received it More

Used car 72 hr return policy is less than worthless .. I purchased an older Buick Lesabre , no warranty. Test drove it around the hood it ran good and seemed in good shape ,old folks car you know. I purchased an older Buick Lesabre , no warranty. Test drove it around the hood it ran good and seemed in good shape ,old folks car you know. So I purchased it for fair market value 2400.00 plus the dealer fee $240.00 dollars. Picked the car up the next day , drove to 71n there I discovered the transmission did not in fact work all the way ,the lockup on the torque converter was not functioning . I went back the next day to see what they could do for me . A service tech drove it noted the problem and said I should change the trany oil and put in a can of mechanic in a can "Transmedic"..How wonderful !! Now I wish I had taken it to the highway when I took the test drive but hindsight is 20-20 . That's bad on me ,But in reviewing the the carfax I noted the Lesabre had been driven about 60 miles after it went into Dealer inventory .. Therefore I believe someone at Kings Toyota knew it had a trans problem ..NOT GOOD. To add insult to injury after being asked how I was by some fat sales guy ,I responded " not good because when you purchase a car for fair market value you expect it will have all the forward gears" Later he comes walking down the sales flour talking loudly to a coworker seated about 20 to 30 ft away about how they should start a list of THE TOP TEN comments made by people how buy cars from them for under three grand .Then he noticed me over by the service counter and stfu. Apparently my tale of woe was very amusing .. Thanks ,Steve Reilly an amusing customer More

2 hour wait with an appointment How is it possible that they offer appointments, yet when you show up on time or even a little early you're told they ate running 2 hours behind? The How is it possible that they offer appointments, yet when you show up on time or even a little early you're told they ate running 2 hours behind? The only positive is they told me before they took my car back, unlike the past few times they leave you waiting for hours in the waiting room. Anyone wanting to buy a car from here keep in mind that 2 year maintenance and lifetime oil changes come with a severe tax on your time. I am completely feed up with them and will refuse to use their service department again which also means I will never buy a car from here again either. More

amazing expirience I don't have any compliment left to describe our experience with king's toyota, and with steven skolnick in particular. we found honest , reliable, I don't have any compliment left to describe our experience with king's toyota, and with steven skolnick in particular. we found honest , reliable, warm and friendly person that gave us a the feeling that their is someone to trust on. with out doubt, one of our best personal and buying experiences More

Great Experience Excellent sales service! Cassie was absolutely remarkable! She truly went above and beyond for me! I will recommend Kings Toyota and Cassie to everyon Excellent sales service! Cassie was absolutely remarkable! She truly went above and beyond for me! I will recommend Kings Toyota and Cassie to everyone I know! More

Great service Bought a 2016 Corolla from them, Great customer service 10/10 would recommend Kings Toyota and Darell to anyone looking for a Toyota! Great people, Da Bought a 2016 Corolla from them, Great customer service 10/10 would recommend Kings Toyota and Darell to anyone looking for a Toyota! Great people, Darell is a great salesmen and a very respectful man. More