Kings Toyota

This was the worst used car shopping experience of my life at Kings Toyota in Mason Ohio. Tony/Anthony of Kings Toyota, in Mason Ohio tried to sell me a used 2019 Volkswagen Tiguan SE SUV VIN: 3VV2B7AX5 life at Kings Toyota in Mason Ohio. Tony/Anthony of Kings Toyota, in Mason Ohio tried to sell me a used 2019 Volkswagen Tiguan SE SUV VIN: 3VV2B7AX5KM126900. I drove the car and immediately noticed a musty smell. I asked about it and he said, "oh water must have gotten in the interior during the last car wash", and continued to say it was superficial and it would go away after a good detail. I made a deal for the car with the condition that they detailed the car, and the musty smell would not be there. That said, I took an Uber to Kings Toyota today from my house (taking off work) with every intention to purchase the car thinking I was going to make my daughter really happy for her upcoming birthday. Before I purchased, I inspected the car to make sure it was detailed, and to my surprise it was not cleaned as promised and actually looked worse inside and smelled even worse. I immediately noticed the only thing they did was put the floor mats down and called it a day. So, I further inspected the car and lifted the floor mats up in the back and to my surprise the back floorboards were soaked with water. I asked him about it and made him feel it, and he said someone must have left the window down over night. I asked why it wasn't cleaned and who did the cleaning service, he said it was someone in the service shop. How could someone detail a car and not notice that the back floorboards were not drenched with water and the car had a horrible mold and must smell? How could someone in sales that was going to sell a 25K car not check it over before the client arrived to make sure everything was perfect as he promised. I can tell you why, because they don't care. I asked Tony/Anthony about the issues, and he acted like it was no big deal and wanted me to believe it was a simple fix and the floor plug was just clogged. After waiting 30 minutes for the mechanic to review they came back with a line of garbage and said all of this was from the window being down and the floor plug being clogged (like Tony conveniently told me before the mechanic reviewed) and said it could be fixed within the hour. I thought about it for a hot second or two and left the lot with yet another Uber ride. After getting home I told them that the only way I would buy the car if they guaranteed that there was no water mold damage, and it was just superficial (I did request they provide 4 new tires because they were worn, and it would make up my inconvenience and horrible experience). They came back with oh "you got a great deal", and they couldn't guarantee anything nor give me new tires to make things right. They either tried to cover the issue up with floor mats and some Febreze or they were trying to commit a fraudulent sale knowing the car was flooded and had mold they couldn't get out without significant effort and cost. Either way if you buy a car at Kings Toyota in Mason, Ohio beware of everything because based on reading recent reviews of their car dealership site before I wrote my own here, it became apparent that I'm not the only one that feels like they were trying to pull a fast one on their customers. I should've read the reviews of Kings Toyota before looking at cars because I would've drove right by this car lot. BEWARE! More

Great folks to deal with, very good experience all around. Wont hesitate to go back when needed around. Wont hesitate to go back when needed More

Got my ‘22 Rav serviced at this dealership for the first time. Very pleasant experience. They finished early and I was on my way. I then received a call from Adam who works in the service/parts center of K time. Very pleasant experience. They finished early and I was on my way. I then received a call from Adam who works in the service/parts center of Kings Toyota and he went above and beyond to let me know that I had forgotten my maintenance booklet at the dealership, where I keep track of what gets done to the car. I had noticed how occupied, busy and focused he was while I was at the dealership before so I was very impressed that he took the time to look me up and get my phone number in order to let me know of my missing item. Will be coming back, and thank you Adam! More

Arrived at the service dept and was told that they no longer accept walkins for oil changes This was new to me. I will no longer use their sales or service depts. longer accept walkins for oil changes This was new to me. I will no longer use their sales or service depts. More

Said because I don’t live in Cincinnati they could not sell me a new car but could a used car. They save their new cars for people that live in Cincinnati. sell me a new car but could a used car. They save their new cars for people that live in Cincinnati. More

Great experience, and lots of fantastic options! We worked with Nate to look at the Toyota Highlanders. Nate was very knowledgeable and seemed honest and easy to talk to. He took the time to show us We worked with Nate to look at the Toyota Highlanders. Nate was very knowledgeable and seemed honest and easy to talk to. He took the time to show us all the vehicles we were interested in, answer all our questions, and let us test-drive. He even helped us find our car in the parking lot afterwards! More

Very quick and simple transaction on a new car purchase. I was able to have everything ready to including trade in before I even stepped foot in the dealership. It was such a time saver thanks to Ashley. I was able to have everything ready to including trade in before I even stepped foot in the dealership. It was such a time saver thanks to Ashley. More

Awesome thank you good dealer good personal good services I love this kings Toyota good I love this kings Toyota good More

Too much detail to go into, but dealing with them for 3 months on an issue that is still not resolved. Response has been tremendously poor all the way to the top. I would avoid them at all costs months on an issue that is still not resolved. Response has been tremendously poor all the way to the top. I would avoid them at all costs More

I was very strongly advised to purchase an Extended Warranty by the Finance Mgr. who handled my loan. I was informed that a full refund of the warranty amount would be issued at the end of the term if Warranty by the Finance Mgr. who handled my loan. I was informed that a full refund of the warranty amount would be issued at the end of the term if it wasnt used. I was also informed that Toyota personnel would assist me in the refund process. After 7 years and not having used the Warranty I went to Toyota for assistance in getting the refund. I was kept waiting for over an hour to be told that everything was done through a 3rd party and there would effectively be no assistance. I completed all necessary paperwork and sent it via Registered mail which was received on 4/30/21. The paperwork stated that the process took 4 - 6 weeks although the dealership rep told me it is more realistically 4 months and that the check is first issued to the dealership who then re-issues it to the customer. My paperwork package was complete so hopefully a check will present itself some time soon. More