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Kings Toyota

Cincinnati, OH

3.7
460 Reviews

9500 Kings Automall Rd

Cincinnati, OH

45249

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Showing 460 reviews

December 10, 2024

After 10 years of service for two vehicles, dependable, reliable, I trust king’s, good service More

by Satisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Delaney, Melissa Fischer, Sophie Kidd, Matt McGee, Tony Fiorito, Andrew Kerth, Eric Howell
Dec 11, 2024 -

Kings Toyota responded

Thanks so much for leaving Kings Toyota a five-star review! We appreciate your ten years of business. See you next time!

December 08, 2024

Great customer service. Always goes the extra mile to satisfy me. It takes awhile to wait but it is worth knowing my car is taken of. More

by Rebecca Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Jenkins
Dec 10, 2024 -

Kings Toyota responded

Rebecca, thank you for your feedback! We're glad to hear that our team at Kings Toyota goes the extra mile for you. We appreciate your patience and are happy to know you're satisfied with our service!

December 05, 2024

Appointment was easy to set up, check in simple. Everyone was super friendly. Pick was easy. No problems. More

by doodle518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 05, 2024 -

Kings Toyota responded

We're delighted to hear that your experience at Kings Toyota was smooth and hassle-free! Thank you for sharing this positive feedback, and we look forward to serving you again in the future.

November 15, 2024

We have purchased more than 10 vehicles at King's Toyota over the years. Honesty, integrity and professionalism are the words that consistently describe our experiences with members of the sales, service an More

by Loyal Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Rosenzwig
Dec 11, 2024 -

Kings Toyota responded

Thank you for your continued trust in Kings Toyota! We're delighted to hear that our team's honesty, integrity, and professionalism have consistently met your expectations. We look forward to serving you again in the future!

November 09, 2024

This is the second auto we have purchased from Kings Toyota and the service department has been excellent every time we had any service work done. More

by vibergeron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Delaney, Melissa Fischer, Tony Fiorito, Eric Howell
Dec 11, 2024 -

Kings Toyota responded

Thank you for choosing Kings Toyota again! We're delighted to hear that both your purchasing and service experiences have been excellent. We look forward to continuing to serve you in the future!

November 01, 2024

I had a good experience with the handling of my problem at this dealership by Brad. He went all out to find a solution to my issue with my van. More

by JHO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Dec 11, 2024 -

Kings Toyota responded

We're glad to hear that Brad was able to assist you with your van issue at Kings Toyota. Thank you for sharing your experience, and we hope everything is running smoothly now!

May 14, 2024

Absolute trash when it comes to getting repairs with warranty. Do not waste your time. It's like the right hand can't communicate with the left here. Sent all over to 3 different dealers here and still More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Hronek, DJ Kiffle
May 15, 2024 -

Kings Toyota responded

Rachel, I'm sorry to hear about your experience. It's clear we've missed the mark in providing you with a seamless warranty service and for that, we apologize. We'd like to learn more about what happened so we can address it properly and hopefully regain your trust. Please reach out when you have a moment. Thank you, Frank Kudlac - Assistant General Manager - 513-583-6000

April 02, 2024

Charged us over $3,000 for warranty when he told us $10. 00 a month for 3 years, they are refunding the warranty but not the over $200.00 in taxes we were charged on that amount. They only got back with us w More

by Kristasb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance guy
Apr 02, 2024 -

Kings Toyota responded

Thank you for the review. I'm disappointed to hear that this experience didn't leave you with a better impression of our dealership. Your feedback is appreciated and will be utilized to help us improve our service & processes moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Frank Kudlac - Assistant General Manager - 513-583-6000

Apr 02, 2024 -

Kristasb1 responded

My husband spoke to a manager and he didn’t offer to credit him for the over $200.00 in tax we were charged when you added the $3,000 warranty on our loan, so I don’t really see the point, horrible customer service to say the least!

February 25, 2024

They had a car online . I emailed them about it and coming to see it . They responded to me with the email and it said it would be waiting for me. 15 minutes later in was t More

by rogerart65@gmail.com
Recommend Dealer
No
Employees Worked With
Don't know
Feb 26, 2024 -

Kings Toyota responded

We're sorry to learn about the confusion regarding the location of the car you were interested in. We understand how frustrating this can be and we'd like to make it right. Please reach out so that we can discuss your experience further and hopefully resolve any issues you may have had. Thank you, Frank Kudlac - Assistant General Manager - 513-583-6000

October 19, 2023

Went to look at a used car at Kings with my husband. Asked to test drive it since my husband had already test drove it and checked it out a few days prior. Three different sales men/woman contacted my h More

by Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt
Nov 02, 2023 -

Kings Toyota responded

We're sorry to read about your experience. It's clear that we didn't meet your expectations. We strive to provide a seamless car-buying process and it seems like there were some miscommunications along the way with Matt which is not reflective of our usual standards. Your feedback will be shared with our team so we can improve moving forward. If you're open to discussing this further, please reach out directly at any time. Thank you, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

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