Kings Toyota

Great New Car Dealer-But Service Gone Wrong We bought of 2009 Toyota Venza at Kings in 2009, and this car has been nothing but awesome. We were very happy with the purchase experience, the price We bought of 2009 Toyota Venza at Kings in 2009, and this car has been nothing but awesome. We were very happy with the purchase experience, the price and up until this last service visit, everything. Then on the most recent service visit on March 3, very bad things happened. We have always had the service done at Kings service center sense buying the car. Up until then no real problems or complaints. But on the last visit, my wife took the car in for a standard oil change provided by the dealer while I was out of town and was told out of the blue that the plug on the oil pan was striped! Interesting, given Kings is the last and only one changing the oil sense the car was new! Ok, fine, its 10yrs old. But when I get home I find out she was charged for 3hrs labor even though the car was in the shop for only 1 1/2hrs, including tire rotation and oil change. What??? I called and called and called the service manager, nothing but silence! I finally reach a desk service person who takes my call, but never returns it with and answer. Over a week later I call again and finally get a call back from a different service desk person who basically tells me "that's our standard rate for ALL oil pans". Interesting. I know how and have done this before, but I'm getting to old to crawl under my cars. 45min to 1hr job on this type of car, max! Can you say over charged labor... I think what bothers me most though is after being loyal for over 10yrs to King, to be treated this way? I'm seriously going to be shopping elsewhere for service and our next Toyota (which is now by the way, great timing folks)... Bottom line, buying is hopefully still a better experience then what their service has appeared to have turned into. I think I'm most upset now about the total disregard of their customer they showed me, especially the fact that they did this to my WIFE!!! My recommendation now: get service elsewhere... More

Danny Gomez did a great job! I came to the dealership to look at one vehicle, which, as it turned, was not what I was looking for. I was on the way out the door when Danny sugges I came to the dealership to look at one vehicle, which, as it turned, was not what I was looking for. I was on the way out the door when Danny suggested several other vehicles. We then spent several hours looking over several vehicles on a cold rain/snowy day. We really liked one 4runner, but our trade in allowance lower than expected. Danny convinced his manager to raise our trade in and then convinced me to buy. Several times I was on the verge of going elsewhere to look at other options, but in the end, I bought this vehicle due to Danny's persistence and positive attitude. A month later, he called me to tell me that he had found the second key to my vehicle. I was on the verge of purchasing one for several hundred dollars before I received his phone call. He cared enough to reach out to a past customer to help me out. Thanks Danny! When I am in the market for a car for my 14 yr old in a few years, I will be back to see Danny. More

Enjoyable experience! Great perks of buying a new car, and everyone that we worked with at this dealer was so kind. It didn't feel like I was pressured into buying anything Great perks of buying a new car, and everyone that we worked with at this dealer was so kind. It didn't feel like I was pressured into buying anything but options were presented very well. Thanks Stacy! More

Great job James Eshleman! Kings Toyota’s expansive indoor showroom is a wonderful place to shop for a car in any kind of weather. Our salesman was James Eshleman, a veteran of Kings Toyota’s expansive indoor showroom is a wonderful place to shop for a car in any kind of weather. Our salesman was James Eshleman, a veteran of the US Marine Corps. We ran poor James to death as we drove several different cars and he prepared deal sheets for each. Through it all, he remained positive, enthusiastic, and unfailingly polite. When we finally settled on a 2018 Avalon Limited demo, he worked with us to get the price and financing to meet our needs. James knows his cars and works hard! More

Great experience. No pressure . Very comfortable experience. They worked with me .I would recommend this dealer to anyone. Lifetime oil changes are a great feature. I'll certainl Very comfortable experience. They worked with me .I would recommend this dealer to anyone. Lifetime oil changes are a great feature. I'll certainly try to send business your way More

AMAZING This place give the best service! I 10/10 recommend this dealership to everybody who would like a new car! James is the best guy! This place give the best service! I 10/10 recommend this dealership to everybody who would like a new car! James is the best guy! More

Awesome Salesman! Don went above and beyond . He was available, promptly returned calls and answered all my questions!! Wasn't just trying to sell me a car, helped me b Don went above and beyond . He was available, promptly returned calls and answered all my questions!! Wasn't just trying to sell me a car, helped me buy exactly what I wanted!! I love my car, and I will be back! More

Sizemore Great place and great salesperson very helpful got us what we were looking forward would recommend to all my friends and family, thank you so much. Great place and great salesperson very helpful got us what we were looking forward would recommend to all my friends and family, thank you so much. More

The buying process was very relaxed and easy to work through The process was very transparent in working with Lewis, and having the cars I needed to see in the large indoor showroom was a great asset when pickin The process was very transparent in working with Lewis, and having the cars I needed to see in the large indoor showroom was a great asset when picking to right vehicle. More

Great Selection, Friendly Staff Overall, my experience at Kings Toyota was great! James was very helpful and made the experience as painless as possible! Very happy with my purchase Overall, my experience at Kings Toyota was great! James was very helpful and made the experience as painless as possible! Very happy with my purchase and highly recommend Kings Toyota. More