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Kings Toyota

Cincinnati, OH

3.7
460 Reviews

9500 Kings Automall Rd

Cincinnati, OH

45249

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Showing 460 reviews

March 31, 2025

Very efficient and knowledgeable sales people. Clean and well kept showroom. Friendly staff and very helpful. More

by Bbmw94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Klemk
Apr 01, 2025 -

Kings Toyota responded

Thanks so much for leaving Kings Toyota a five-star review! Your feedback made our day.

March 28, 2025

Kings Toyota services are exemplary. The staff very informative, courteous and helpful. My service representative, Boston made sure I understood the work being done on my car. More

by GaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boston
Mar 28, 2025 -

Kings Toyota responded

We're delighted to hear that Boston and the team at Kings Toyota provided exemplary service. It's great knowing you felt informed and well taken care of during your visit. Thank you for choosing us!

March 04, 2025

You worked on the vehicle for less than one hour and you charge me for two hours. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Mar 05, 2025 -

Kings Toyota responded

Ed, we are committed to fair, honest service so this feedback is discouraging to receive. I would appreciate the chance to clear up any misunderstandings that occurred during your visit—please reach out directly when you have the chance. Thank you, Frank Kudlac - Assistant General Manager - 513-583-6000

February 05, 2025

After waiting for 2 hours the issue I came in for was not addressed. I however I was told about several other minor problems. More

by gsmith.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mallory
Feb 07, 2025 -

Kings Toyota responded

We appreciate your feedback and are disappointed to hear that the main issue wasn't addressed during your visit. I would like to make things right—please reach out so we can discuss this in greater detail and work toward a solution. Thank you, Frank Kudlac - Assistant General Manager - 513-583-6000

January 30, 2025

Service was fine. Mallory was good to work with . Work was completed a little CC later than promised More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Liggett
Jan 30, 2025 -

Kings Toyota responded

Keith, thanks so much for the 4-star review of Kings Toyota. We are glad that you enjoyed working with Mallory. Your patience was appreciated, and we hope to assist you again down the road.

January 29, 2025

We bought our car in 2019 and have enjoyed free oil changes and regular maintenance since then. Easy to make an appointment and customer service is friendly and attentive. They let you know if they fee More

by CHP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Delaney, Melissa Fischer, Sophie Kidd, Matt McGee, Tony Fiorito, Andrew Kerth, Eric Howell
Jan 30, 2025 -

Kings Toyota responded

Thank you for sharing your experience with us! We're glad to hear that you've enjoyed the services and friendly customer care at Kings Toyota since 2019. We appreciate your trust in our dealership and look forward to continuing to serve you!

January 24, 2025

Everything went very smooth. I was met the minute I rolled in by two nice gentlemen that checked me in as well as evaluated my tires. They directed me to the waiting room. The More

by Debbie’scar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Fiorito
Jan 27, 2025 -

Kings Toyota responded

Thank you for sharing your experience with us at Kings Toyota! We're delighted to hear that our team provided a smooth and efficient service, keeping you informed every step of the way. Safe travels until we see you next time!

January 16, 2025

I recently took my car to King’s Toyota for repairs, and I’m with the experience. From the moment I arrived, the staff was professional, friendly, and attentive. They quickly checked me in and explained eve More

by evershandilya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Delaney
Jan 16, 2025 -

Kings Toyota responded

We're delighted to hear that your experience with King's Toyota was smooth and stress-free! It's great knowing our team provided excellent service and made you comfortable during your visit. Thanks for the recommendation, and drive safely!

January 02, 2025

Service was excellent and timely as always. Only complaint was after car was serviced I had to inquire for explanation and recommendations of findings. In past service personnel does this autom More

by Parkerburks1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Small young brunette lady.
Jan 02, 2025 -

Kings Toyota responded

Parker, thank you for your feedback and kind words about our service at Kings Toyota. We apologize for the oversight in communication this time around; we'll work on ensuring a more thorough explanation is provided next visit. Your input helps us improve!

December 23, 2024

Matt did an excellent job assisting me with the sale, he was courteous and professional. More

by mlarosa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrell Davis
Dec 23, 2024 -

Kings Toyota responded

Thank you for choosing Kings Toyota, we appreciate your positive feedback for Matt!

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