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Kings Toyota

Cincinnati, OH

3.0
447 Reviews

9500 Kings Automall Rd

Cincinnati, OH

45249

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Showing 447 reviews

November 15, 2024

We have purchased more than 10 vehicles at King's Toyota over the years. Honesty, integrity and professionalism are the words that consistently describe our experiences with members of the sales, service an More

by Loyal Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Rosenzwig
November 09, 2024

This is the second auto we have purchased from Kings Toyota and the service department has been excellent every time we had any service work done. More

by vibergeron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Delaney, Melissa Fischer, Tony Fiorito, Eric Howell
November 01, 2024

I had a good experience with the handling of my problem at this dealership by Brad. He went all out to find a solution to my issue with my van. More

by JHO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
May 14, 2024

Absolute trash when it comes to getting repairs with warranty. Do not waste your time. It's like the right hand can't communicate with the left here. Sent all over to 3 different dealers here and still More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Hronek, DJ Kiffle
May 15, 2024 -

Kings Toyota responded

Rachel, I'm sorry to hear about your experience. It's clear we've missed the mark in providing you with a seamless warranty service and for that, we apologize. We'd like to learn more about what happened so we can address it properly and hopefully regain your trust. Please reach out when you have a moment. Thank you, Frank Kudlac - Assistant General Manager - 513-583-6000

April 02, 2024

Charged us over $3,000 for warranty when he told us $10. 00 a month for 3 years, they are refunding the warranty but not the over $200.00 in taxes we were charged on that amount. They only got back with us w More

by Kristasb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance guy
Apr 02, 2024 -

Kings Toyota responded

Thank you for the review. I'm disappointed to hear that this experience didn't leave you with a better impression of our dealership. Your feedback is appreciated and will be utilized to help us improve our service & processes moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Frank Kudlac - Assistant General Manager - 513-583-6000

Apr 02, 2024 -

Kristasb1 responded

My husband spoke to a manager and he didn’t offer to credit him for the over $200.00 in tax we were charged when you added the $3,000 warranty on our loan, so I don’t really see the point, horrible customer service to say the least!

February 25, 2024

They had a car online . I emailed them about it and coming to see it . They responded to me with the email and it said it would be waiting for me. 15 minutes later in was t More

by rogerart65@gmail.com
Recommend Dealer
No
Employees Worked With
Don't know
Feb 26, 2024 -

Kings Toyota responded

We're sorry to learn about the confusion regarding the location of the car you were interested in. We understand how frustrating this can be and we'd like to make it right. Please reach out so that we can discuss your experience further and hopefully resolve any issues you may have had. Thank you, Frank Kudlac - Assistant General Manager - 513-583-6000

October 19, 2023

Went to look at a used car at Kings with my husband. Asked to test drive it since my husband had already test drove it and checked it out a few days prior. Three different sales men/woman contacted my h More

by Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt
Nov 02, 2023 -

Kings Toyota responded

We're sorry to read about your experience. It's clear that we didn't meet your expectations. We strive to provide a seamless car-buying process and it seems like there were some miscommunications along the way with Matt which is not reflective of our usual standards. Your feedback will be shared with our team so we can improve moving forward. If you're open to discussing this further, please reach out directly at any time. Thank you, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

August 27, 2023

Extremely difficult to do business with. Disappointing experience and very unprofessional. I have purchased vehicles all over the country and Kings is by far the worst dealership I have ev More

by billedwards427
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Hamm
Sep 05, 2023 -

Kings Toyota responded

Thank you for the review. We appreciate your feedback and will utilize it to help improve our service moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

August 12, 2023

Stephen was very helpful and informative. I would recommend anyone to go to this dealership especially since they don’t have a bunch of added fees that other dealerships often do. More

by jakeram513
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Shanabarger
Aug 14, 2023 -

Kings Toyota responded

Hey Jake, it's delighted to hear that Stephen was able to assist you effectively at Kings Toyota. We appreciate your recommendation and see you next time! Have a great ride!

July 27, 2023

Sold me a 2023 Rav4 with bad brakes. The whole experience was horrific. Myself and the rest of my family will not be returning even though we have been coming here for years. More

by alliegoldman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Vanderveer
Jul 28, 2023 -

Kings Toyota responded

Allie, I'm concerned to see this review and would like the opportunity to discuss the situation with you in greater detail. When you have a moment, would you please contact me directly? Thank you, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

Jul 28, 2023 -

alliegoldman responded

Thank you for responding, Jeff. Ron S made it very clear that the deal is done and they are not willing to do anything else for me (even if it meant losing a family of customers).

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