Kings Dodge Chrysler Jeep - Service Center

good service, not sure of oil change interval When I purchased my van I was told oil change interval was 6,000 miles and that was what my windshield sticker indicated. When I called for service When I purchased my van I was told oil change interval was 6,000 miles and that was what my windshield sticker indicated. When I called for service I was told 9,000 miles, but I scheduled anyway and didn't mention it when I checked in. Nothing was said and I received my free oil change. However my windshield sticker indicates now 8,000 miles. Go figure! I didn't know what to expect when checking in so I was on the defensive and I didn't think the associate was as friendly as I thought he should be but in the end I found he was just great and I had no issues. By the way, Donnie was my salesman when I purchased my van and he was one of the nicest and most knowledgeable salesman I have ever dealt with. I have owned about 50 cars so I have a lot of experience in dealing with car salesman. Jerry Rathmann More

lube and oil change Excellent, Friendly service. As always, Although I did walk around the lot and show rooms for a hour, and only one nice blond lady in new car sales, Excellent, Friendly service. As always, Although I did walk around the lot and show rooms for a hour, and only one nice blond lady in new car sales, asked if she could show me any new cars. We had a nice chat. I will remember her on my next purchase. More

Kings Jeep I absolutely love Jeep, but I will never buy from this facility again. The service department is always rude, especially on the oil change side. When I absolutely love Jeep, but I will never buy from this facility again. The service department is always rude, especially on the oil change side. When I bought my jeep I was told they would hook up the UConnect the next day, turns out the car isn't even equipped with that option and I was then told it would be $2,000 to install it. I come from a large family of Jeep buyers and we will never use this facility again. More

No repsonse and truth in advertising. Service team identified that my AC unit needed replaced, but I recently purchased the car with the AC Unit listed as working? I failed to get a respo Service team identified that my AC unit needed replaced, but I recently purchased the car with the AC Unit listed as working? I failed to get a response from 3 different inquiries to Sales as to what KJC would do to replace. More

Thanks Thank you Marvin Martin for servicing my car!!!! I always have a very great experience when I need to bring my car in for service and it's done in a Thank you Marvin Martin for servicing my car!!!! I always have a very great experience when I need to bring my car in for service and it's done in a timely manner More

great service and sales I have bought several vehicles from kings dodge and have always had great experience there. We now have three vehicles from there and get them all ser I have bought several vehicles from kings dodge and have always had great experience there. We now have three vehicles from there and get them all serviced at kings dodge. We know all the service people and they always make us feel welcome and important. Chris Randall the service manager has always made our service experience great. More

Service is top notch I have had my Jeep Commander in for service on two occasions since purchasing. Craig in the service department always goes the extra mile to make sur I have had my Jeep Commander in for service on two occasions since purchasing. Craig in the service department always goes the extra mile to make sure I am completely informed of what's going on with my repairs. As well as keeping me informed, the repairs were completed within the time frame he gave me. This is definitely the dealership I will continue to go to and recommend to others. More

my journey I recently purchased a used journey and have had many problems with it, so many that I have literally been through every service advisor... But one re I recently purchased a used journey and have had many problems with it, so many that I have literally been through every service advisor... But one really stood out a younger guy named Mack, he kinda fell in to helping us with our car, and he was amazing he bent over backwards to make us happy and really care for our needs... I had really bad experiences with Marvin and Angie, it's as if they didn't care. Mack went above and beyond and fixed everything on my car! More

service was great, service manger always takes care of us. I have purchased several veh. from this dealership. Service has always been excellent. Chris and his team always work hard to take care of us. I have purchased several veh. from this dealership. Service has always been excellent. Chris and his team always work hard to take care of us. More

Quality is lacking Service Department 200S 12/26/2014 I have been a repeating customer since 2001. A 2001 Jeep Liberty sport, 2006 Jeep Liberty CRD Diesel, 2012 Chrysler 200S, 2012 Jeep Liberty Latitude I have been a repeating customer since 2001. A 2001 Jeep Liberty sport, 2006 Jeep Liberty CRD Diesel, 2012 Chrysler 200S, 2012 Jeep Liberty Latitude. Up until the last 2 years I have very good experiences in the service department. This last year has been my worse experiences ever. With my 2012 jeep. Every time they perform the oil change. It leaks and I have had to return it with in 100 miles after the oil change. It took them 5 attempts and 26,000 miles to finally solve the issue was the threads on the post the filter screws on to. 5 oil changes and 6 attempts to solve the issue. Marvin kept ignoring the issue and would act surprised when we would return leaking. Finally had to get Chris involved to prove it it was a issue. My 2012 Chrysler 200S I have even worse service from them. I have had gone thru 3 times for a poping noise from the front end with turning and speed bumps. It took then 42,000 miles and 3 attempts to solve this issue. The inner front tie rod ends. Chris acknowledging he heard of the issue. My hood was replaced under the corrosion warranty. They installed a hood that did not fit the contour of the car. Gaps were not even anywhere. The paint was missing in spots, and finger prints in the paint. The hood did not latch properly to close all the way. When they replaced the tie rod ends they damaged my 2 front wheels. The scratched off the black paint around where the lug nuts go. All of the wheels were just replaced 1 month before. So far the car has been at the dealer for 5 weeks. How can they really believe a customer would accept a car in this condition? And now they are working on the hood again. This is sad but, so true. The customer service has gone away. If you cannot service what you sell. You will not be selling much longer! I have finally decided to take my business else where. Please note: I have contacted Kings many times as well with Chrysler. Now it is time to meet with the operations manager Mark Pittman. Let see where this goes? More