Kings Dodge Chrysler Jeep - Service Center

2018 Jeep Trackhawk Craig Dimmer Is a great service advisor. My 2018 Jeep Trackhawk had a recall which was handled very quickly and efficiently by Craig and the staff! Craig Dimmer Is a great service advisor. My 2018 Jeep Trackhawk had a recall which was handled very quickly and efficiently by Craig and the staff! More

Awesome service center We purchased a Jeep Wrangler (2016) from here. It was a very easy experience. But that was just the beginning. The service department has been amazi We purchased a Jeep Wrangler (2016) from here. It was a very easy experience. But that was just the beginning. The service department has been amazing. Chanel and Rich have done wonders to help us customize our Wrangler for off roading and have gone above and beyond in the process. They are always very helpful, kind and quick to respond. I just can’t say enough nice things about the dealership and these two people in the service department! More

Sold me parts that don't fit my car Sold me oil filters that don't fit - will not answer my emails. They took my money and sold me 3 filters they said were oem but had no factory packagi Sold me oil filters that don't fit - will not answer my emails. They took my money and sold me 3 filters they said were oem but had no factory packaging. They do not fit the housing cap. What do you call people like this? More

Relieved My radiator was leaking fluid and when I had it looked at by a few different service stations I was told they couldnt find anything wrong. I knew that My radiator was leaking fluid and when I had it looked at by a few different service stations I was told they couldnt find anything wrong. I knew that there had to be leaking from somewhere hence the puddle of radiator fluid under my car. I decided to take it to Kings Dodge and they were able to find where it was leaking from. They explained the issue and fixed it pretty quick. I am so thankful that they took the time to figure it out and I no longer have to keep filling the radiator fluid!!!! More

Great Service The staff was friendly, the wait wasn't long and I have no complaints about the service. This is the third time I've been to this service center, twic The staff was friendly, the wait wasn't long and I have no complaints about the service. This is the third time I've been to this service center, twice for routine services and once for a recall, and I will continue coming back for service here. More

Great Service, Craig Ditmer great Service Agent Consistent great reliable service experience over 7 years! Service agents always competent and professional. On-time completion of work. Craig Ditmer Consistent great reliable service experience over 7 years! Service agents always competent and professional. On-time completion of work. Craig Ditmer always courteous and professional! More

Service tech assignment doesn’t work My wife and I had a great experience with new sales (thanks Rich) in 2015. We decided to see how our experience might be with the service department t My wife and I had a great experience with new sales (thanks Rich) in 2015. We decided to see how our experience might be with the service department too. I had our older Jeep worked on, picked it up, having several dash light issues. I left messages several times with no call backs. I had to be persistent to get assistance setup, to review again, which is not something I feel should be necessary if I’m a valued customer. The assigned tech direct cell phone number was useless. There is no procedure for coverage when the tech has a day off. Here is where I feel the management needs to visit this model. I feel this does not work well for the customer. Normally, you only get one chance to win a customer. how it has gone so far is not promising for a long term relationship. More

Engine light came on and stayed on It was nice to be helped in such a wonderful way. We were leaving on a trip and very concerned. Caitlyn Schoors was very knowledgeable and reassurin It was nice to be helped in such a wonderful way. We were leaving on a trip and very concerned. Caitlyn Schoors was very knowledgeable and reassuring about our problem. I thought she was so thoughtful to tell us to have a safe trip. Very helpful and NICE. More

I have not used your service center! Am I due for service? Did someone use my name for service? I received two e-mails asking for survey to be filled out. Why? Am I due for service? Did someone use my name for service? I received two e-mails asking for survey to be filled out. Why? More

Crossfire oil change came out less costly than expected I have a Crossfire that is only driven about 3000 miles a year so it gets an annual oil change regardless of milage remaining. This was its first trip I have a Crossfire that is only driven about 3000 miles a year so it gets an annual oil change regardless of milage remaining. This was its first trip to a dealer for service since I've owned it. Crossfire's are notoriously more complicated to service so I was apprehensive about bringing it to the oil change line on a Saturday, but I was assured there was a tech working that was certified on Crossfire. On previous visits I asked what the dealer cost was for an oil change and was quoted about $205 which is not too far out of line from the $180 price I was given at other places. I was very pleased when the final cost came out to $145 (using a coupon). The work performed was done very well! More