Kings Dodge Chrysler Jeep - Service Center

Express Oil Success...again! Met me at the door, got me in and out in under an hour! As always, very courteous and professional. Explained additional service options and helped m Met me at the door, got me in and out in under an hour! As always, very courteous and professional. Explained additional service options and helped me get setup for a recall notice that I had forgotten about as well. More

Great experience. Went above and beyond like always! Always a pleasant experience. Wouldn't take my Jeep anywhere else. Short wait time tire rotation and quick to remedy a small issue at no charge! Always a pleasant experience. Wouldn't take my Jeep anywhere else. Short wait time tire rotation and quick to remedy a small issue at no charge! More

Oil change Service was good and quick. Oil change price was fair. Had tires rotated also and I think 25 dollars for a tire rotation is a bit on the steep side fo Service was good and quick. Oil change price was fair. Had tires rotated also and I think 25 dollars for a tire rotation is a bit on the steep side for not even 10 mins of work. Other than that the visit was a good experience . More

Great job replacing gaqs tank and airbag My 300c had the fuel tank and air bag replaced on recalls at no charge. The service staff were great Catlin was my advisor but the whole staff really My 300c had the fuel tank and air bag replaced on recalls at no charge. The service staff were great Catlin was my advisor but the whole staff really helped out, even got a free loaner car. More

They dud not give me a check list and now my maintenance tir An oil change They usually check my car over but they did not nor give me a check off list tell me a what I need to do, now maintenance tire message An oil change They usually check my car over but they did not nor give me a check off list tell me a what I need to do, now maintenance tire message is on More

Front brakes Took my car in for front brakes - caliper sticking and grinding. They replaced pads and rotors. Less than a week later caliper was sticking again. Too Took my car in for front brakes - caliper sticking and grinding. They replaced pads and rotors. Less than a week later caliper was sticking again. Took it back and they replaced part of the caliper, rotor and pad. Picked it up and drove to an appointment - maybe 30 miles - and it was sticking again. Took it right back and they had to replace brake line. They did provide me with a loaner vehicle for all 3 times which was helpful since this is my only car. It is now fixed right. Was a little irritating to have to return twice but everyone was very helpful and nice. More

Great service. Everyone was very friendly and helpful! I was greeted and they took my car back right away. I was out quicker than I thought! Great service! Everyone was very friendly and helpful! I was greeted and they took my car back right away. I was out quicker than I thought! Great service! More

Nice when you buy, not always so nice after We had to bring in our vehicle a second time for the same repair. I was very concerned since it wasn't fixed correctly the first time, that we may co We had to bring in our vehicle a second time for the same repair. I was very concerned since it wasn't fixed correctly the first time, that we may continue to have problems after our warranty expires. I wanted to make sure if the problem continues we will not have problems with future repairs. I said as much when I was called back to authorize the repair, but wasn't given any assurance. We picked up the vehicle after 6:00 pm, so I'm sure many of the service folks had gone home, but I expressed my concern to the cashier. I knew she may not be able to answer my question, but I thought she would take care of me as a customer. When I expressed my concerns she just shrugged her shoulders and pursed her lips. Then, as an afterthought, said I could contact the service manager tomorrow. Why wouldn't she (or the person I spoke to for authorization) take my information and concerns to the service manager themselves and have the service manager call me? If it were my customer, I would hold the burden of ensuring someone reaches out to the customer - not just shrug my shoulders and be dismissive. More

Superb Experts and Excellent Customer Service I appreciate the help that Jeff gave me over the phone when I was stranded with my Jeep that would not start. When I called again the next day with th I appreciate the help that Jeff gave me over the phone when I was stranded with my Jeep that would not start. When I called again the next day with the same problem, Jeff said to bring it in. He shared how much the diagnostic test would cost. When I arrived both Caitlyn and Jeff greeted me and checked my Jeep in quickly. I left my Jeep and got a ride with my husband. By the time I arrived home, Caitlyn called with the results of the diagnostic test and how much it would cost to repair my Jeep. Later that day, I picked up my Jeep and the bill was exactly the same as the quote Caitlyn gave me earlier. I appreciate the respect they both gave me each time. They both certainly are experts in their field and I will definitely use this Jeep service department in the future!! More

2010 T & C Van 3rd row seat malfunction for the 4th time Craig was my customer service contact and did an outstanding job of keeping me informed. Craig should get a raise! He is a big asset to Kings. Crai Craig was my customer service contact and did an outstanding job of keeping me informed. Craig should get a raise! He is a big asset to Kings. Craig worked out the details on my car service. Thanks! More