Kingdom Chevrolet

I purchased a brand new 2012 Chevy Cruze, and after the sales team lied to me and told me that they had to add a $1,000 to the MSRP because I qualified for the 0% interest rate. I was driving my car las sales team lied to me and told me that they had to add a $1,000 to the MSRP because I qualified for the 0% interest rate. I was driving my car last week, and the error message "A/C Off Due to High Engine Temperatures" popped up on the car. After thinking it was just a problem I should address over the weekend, I came to find out the car had no oil in it. Instead of the manager apologizing for no oil being in the car, he kept insisting he couldn't believe it. All they suggested was for an oil an filter change. An oil and filter change on a car that didn't have more that 1,500 miles. I would have figured they would have offered to replace the car, because everyone knows the engine is worn extremely without any oil in it. The manager told me as I was walking out, "You caught it just in time." I was so disappointed with my first car buying experience. HORRIBLE EXPERIENCE! I wouldn't suggest anybody to go there. More

Called to ask about if certain vehicle was still available and right away for some reason salesperson asked if credit was good, and at the same time he was having a conversation with 1 of the other available and right away for some reason salesperson asked if credit was good, and at the same time he was having a conversation with 1 of the other workers while I was trying to talk n just kept cutting me off, and then i also had another question about vehicle and he kept saying that he thinks he answered enough questions and to just come in and take a look. (ME being out of town, of course I needed to ask some questions bfore I waste a trip) but they just lost out on a good sale over $25000 because I told him I changed my mind because of his attitude! Kept calling back to speak with a manager and every time I would get transferred it kept saying please try back again later, 3,4 times. More

I purchased my new cruze from kingdom and had an excellent experience. I had inquired on auto trader about several cruzes they had advertised I got an email back within 20 minutes from a real person excellent experience. I had inquired on auto trader about several cruzes they had advertised I got an email back within 20 minutes from a real person that confirmed they had the vehicle it was at the price advertised. I had been burned by a few other dealers that tried adding destination charges and dealer set up fees to the price so I wanted to make sure the price they had online was in fact the selling price. I also wanted to arrange financing upfront if they could beat my credit unions rate of 2.5%. They sent me a link to pre qualify and I filled out their non evasive credit application in about a minute. I received an email a few hours later with detailed options for my financing. The beat my rate and got me 1.58% they also laid out different options as far as how many months and with or with out a warranty and gap insurance. It was refreshing to get REAL information and options without having to sit with a car salesman for 2 hours and play the game. So after looking everything over I emailed back that I wanted to move ahead on the 60 month loan with no warranty and scheduled to pick the vehicle up the following morning they got some more details from and we were good to go. I arrived at the dealership and was taken to the representitive I had been working with he showed me the cruze which was clean, inside and already had a full tank of gas. I had driven several already so didnt need to take a test drive. I was then taken to the finance office where my paperwork was already printed and all numbers were as we discussed so signed and was on my way. I was literally there 20 minutes I couldnt believe it. I have never bought a car a spent less than 3 hours at the dealership. They were honest,organized and efficient. I wouldn't hesitate to buy a car from Kingdom I was leary at first after reading some of there reviews but the internet manager assured me that under there new management they were not having the issues that I had read about. Definitley worth the trip Lorraine More

I decided that I did not want the car but unfortunately the salesman became very unprofessional. He refused to give me my drivers license back. So i had to call my cousin who was waiting for me outside who the salesman became very unprofessional. He refused to give me my drivers license back. So i had to call my cousin who was waiting for me outside who eventually got my license. Stay away from this dealership they are very unprofessional and are crooks !!!! More

I went into the dealership for service on my 04 avalanche, I bought bad gas from BP, I love my Chevy truck but driving a 8 cylinder in Chicago can be expensive. I was thinking about getting a car b avalanche, I bought bad gas from BP, I love my Chevy truck but driving a 8 cylinder in Chicago can be expensive. I was thinking about getting a car but was worried about the payment . After I dropped of my truck for service I said as a joke keep it ill buy a new one not knowing I would get blessed and drive home in a 2012 Chevy Malibu. Also my truck was repaired within a hour of dropping it off so I could have kept my old vehicle because I had no pressure from my sales person Frank Mahamid who understood my concern about high gas prices i got a great car with great features. I am very happy and would recommend Kingdom Chevrolet to any one including my mom. More

I purchased a vehicle at the end of March of this year. It began to shake so I took it to a car service to find out why. They told me that the truck needed new coil packs, New fuel injectors and tune up. It began to shake so I took it to a car service to find out why. They told me that the truck needed new coil packs, New fuel injectors and tune up. I called the dealer they told me after so many miles on the car it is not covered under warranty. However at the time of sales the Shane the sales person neglected to mention this to me. He told me that he was going to withold my paper work until I returned to have the tracking device installed. I ws not moving fast enough so they came out to me. I never got the paper work. When I went in to talk to them, they were rude, abxnocious, and disrespectful to me. Shane laughed and asked me who was going to pay for it, The Generl Manager Shawn told me it was common sense that I should have known that the truck was not covered under warranty. He also made a false statement in saying that there was a sticker on the truck saying that the care was sold as is. I purchased this truck after getting off from work, so the transaction was completed at around 12:00 A.M. Also the back seat was missing and the rear view mirror was cracked, they alleged that they would contact me to bring the truck in to repair it but never did. More

The sales department is untrustworthy. If it is not in writing, walk away. They will make promises and alter agreed upon deals in the final moments. They like to push extended warranties at signings as writing, walk away. They will make promises and alter agreed upon deals in the final moments. They like to push extended warranties at signings as well. They do not disclose issues with their used autos and most are not covered by thier heavely promoted extended warranties. I would recommend you have the car checked out by your own mechanic but they already know that they are shaddy and will probably not allow it. Remember, our state doesn't allow you to return a vehicle after the sale. Stay away, they feed on the desperate. More

Against my better judgement I attempted to purchase a vehicle from this dealership that I saw online. The online Manager Les was fantastic! Knowledgeable, helpful and honest. The problem came from I be vehicle from this dealership that I saw online. The online Manager Les was fantastic! Knowledgeable, helpful and honest. The problem came from I believe a finance Manager named Frank Bayer. I called Frank several times for 3 days prior to my scheduled arrival date with concerns after a put $250.00 down on the vehicle I intended to buy. Frank never returned any of my phone calls. During that 3 day period I received calls from no less then 5 different people attempting help me find a vehicle after I had already found one ( I received info from a sales associated indicating someone had altered my file in an attempt to receive the commission from my sale). I decided to not do business with Kingdom Chevy as a result of the shady actions I was made aware of. After I didn't show up on my scheduled arrival date I finally received a call from Frank. I expressed my displeasure with his services and he stated he would refund my deposit. I have been attempting to get my deposit back from Frank since Novemeber of 2011. To date I haven't received any returned calls, emails or my $250 bucks! Stay away from this place if you value your hard earned money. More

Called about car posted online. They had photos of the car in their showroom inside and out. The photos were not just stock photos, they took them there. The car in the photo was solid black. They sai car in their showroom inside and out. The photos were not just stock photos, they took them there. The car in the photo was solid black. They said it was in excellent condition and the reason for low price was because it had been on the lot too long. After a2 hr drive there, they showed us a hideous car that was spray painted black and yellow. False advertising to say the least. Don't waste your time with their bait and switch tactics. More

My wife and i bought a used vehicle which we were told had everything checked and serviced was dependable and would be safe for my wife to drive in the country late at night for a delivery route she works had everything checked and serviced was dependable and would be safe for my wife to drive in the country late at night for a delivery route she works.Well when we left the dealership with the car right when we got on the interstate the check engine light came on then a few miles more the oil light came on we called the dealer and asked to talk to bruce house the salesman who said how good this car was well he said we would have to talk to service and they had us bring it back the next day. when we arrived bruce house took us to service where he intoduced us to the service manager anthony they said they were gonna take care of it and it should only take and hour took us to the waiting area where one hour turned into nine hours we finally got our car and headed home on the way the oil light came back on again and a few miles later the abs light came on obviosly this upset my wife and i we called back and bruce house suddenly couldnt remember who we were passed and said do u have a warranty and started to be rude keep in mind we had just bought a car that is soppose to have had 110 point inspection and is the cream of the crop or so their recording says.....Then the next day our heater stopped working we called and spoke to a salesman named jamie who seemed to care bout us being sold a car like this he told us to bring the car back and i did i went right to the service manager anthony and explained what was goin on he told me i dont have approval and dont know anything about it told me to find jamie i walked to the sale desk and was ignored by every one there i got upset and went back to anthony and asked him to page him he did i dont know why he didnt to begin with jamie came and said we cant fix any of that cause i dont have a warranty after telling me over the phone to bring it in i ended up leaving it there cause anthony said they would fix what they worked on and thats it. i got home called jeff kissel cause we felt like we were taken advantage of and sold a junk car he said he would call me back well he didnt he had jamie call for him and i dont know if he lost connection but the call was disconnected and noone called back i emailed jeff kissel and said i was calling the district manager shaun i did call he never returned my call but then alkl of a sudden everyone became friendly and concerned about fixing my car may wife anthony told my wife and i to come back in and had us talk to jeff kissel and anthonys boss who i dont remember his name cause at this point i didnt care i didnt even want the car they shook my had appoligized and said they were gonna fix all these problems 100% anthony said he was gonna have a tech drive it and see wat was goin on we brought the car there with a full tank of gas and got it back with a quarter tank and the abs light was still on he pointed out that my driverside doors lock was popped out and said i should have told him bout that and my wife said it wasnt like that when we brought it in he said he doesnt know that and i drove it brought it bak rite away and said the abs light was still on he took it in the shop and tried to clear it it wouldnt he said its safe to drive he will call me friday to set up an appt for saturday he never called i called twice saturday and was told he was busy i callled jeff kissel and left a message then i called back and was told he was on a test drive i said i would hold it must have been a qucik test drive cause he took my call a min later i asked him what was going on you were suppose to call me he said i told you i would call you monday i said no you told me friday i told him it snowed and the anti lock brakes are not working cause my wife slid through an intersection and was almost hit by a semi he said ill look at it. i want everyone to know my story and to know that we got a government loan to help low income people get cars i wonder if the governments program knows wat kind of cars are being sold cars that are junk and not reliable any whoever is incharge of this program should be ashamed of the buisness they are doing now im worse off then i was i got a high payment on a car that wont even be around long enough to pay it off buyers beware kingdom chevy is not a smart move.... More