King Volkswagen

So frustrating I hate giving negative reviews but OMG. I made a simple phone call last Saturday to find out if I could bring a battery in for warranty exchange that I hate giving negative reviews but OMG. I made a simple phone call last Saturday to find out if I could bring a battery in for warranty exchange that was bought over the counter, My first call from Service to Parts was dropped. My 2nd call I was immediately put on hold. After 23 minutes I hung up. My 3rd call was dropped or purposely hung up on. My 4th call I was finally connected to Parts. Explained I had not bought it there but I had the receipt and the original dealer (40 miles away) said I could take it anywhere for a 50% credit based on age. Also explained I was scared to drive the car as you could not shut it off without jumping it again. Gave me a hard time about having to take the battery back to the original dealer and I argued against that so he said he would talk to his manager on Monday and I had to call back. Really? An hour on the phone and I had to call back Monday which I did and was told, ok, no problem bring the battery in and they would do the exchange. Today I take it in after leaving work early and am told it has to be in the car to test. Adamant that I had to bring the car in with the battery that wont charge and doesn't provide enough juice to close the window. I made it clear twice it would not be in the car and was told no problem. Such lousy customer service. Not the first time received poor customer service here but this is the last I will ever step in the place. All I got was sorry for the miscommunication. I was really irate for my 2 hour investment for what I thought was a super simple problem to resolve and left empty handed. Had to have the car to test it? It's a dead freaking battery that won't even charge with a trickle charger hooked up to it for 2 days. VW has enough customer credibility issues as it is with the TDI lies.... you think they would be a little more accommodating to keep their current customers... More

OVERTIME - EXACTLY What I Wanted! My life is complicated and so is my car buying. I wanted a brand new, 2016 (not many available yet), GTI, 4 door, manual, SE, with lighting package, i My life is complicated and so is my car buying. I wanted a brand new, 2016 (not many available yet), GTI, 4 door, manual, SE, with lighting package, in metallic grey. I wanted it fast and I wanted it at a great price. From the moment I walked in, Diako was with me. He took me for an amazing test drive, guided me through aspects of the leasing process I wasn't aware of, and pushed to get me a great price. I had a significant overage on my last lease turn in, and he helped me to work it out - even personally went to Carmax with me to get a trade-in quote. I must've been in the dealership no less than three times. It was a grueling experience, but one that Diako and his crew were extremely patient with me on. They were never pushy or made me feel under pressure to sign a deal. They were able to find the exact car I wanted, at port, and confirmed it immediately. It was initially supposed to take 3 weeks to get here, but I got the car in less than 1! It is everything I wanted and more. Finally, everyone at King is extremely friendly and helpful. I started to feel at home in the dealership! When I came in to pick up the car with my elderly father, they were extremely respectful and courteous. Their culture at the dealership is very laid back and fun, and they made the process enjoyable by being so lighthearted and cracking jokes. I even got to meet the general manager, who was teasing Diako in front of me! In short, the people at King are good people, believe in the products they sell, and deliver a remarkable customer experience. I would recommend them to all of my friends who are interested in getting a new car! Thanks Diako, Lev, and Sanjay! More

Certified safety hazard Sales associate assured me the pulsation I felt in the brakes during the test drive was "a feature of the brake system". Had the vehicle in for servi Sales associate assured me the pulsation I felt in the brakes during the test drive was "a feature of the brake system". Had the vehicle in for service at my local VW dealership several times and asked them to check the brakes as the pulsation seemed to be getting worse. Each time I was assured the brakes were fine...even after the "low brake fluid" alarm had been going off. Finally, the alarm was going off every few minutes. So, we take it in again, and are told the caliper is broken and leaking brake fluid. The local dealership initially did not want to repair the caliper due to "non-factory parts". I informed him the parts were on the car when it was certified pre-owned by King VW, so they reluctantly replaced the caliper...and nothing else. The car still had a terrible vibration while braking since they had not replaced the warped rotor or the non-factory pads that were such an issue. The local dealership informed me I would need to contact the dealership where I bought the car. This is where things got ugly. The service manager was extremely rude and had the nerve to question my integrity when I insisted this issue had persisted since I bought the car (I am a honor, courage, and commitment card carrying former United States Marine and veteran...needless to say my integrity is very important to me). Eventually he conceded to pay for the rotors that were clearly warped when I bought the car, and I had to come out of pocket for the new pads(factory ones that should have been on there from the begining) and labor. I still have a vibration from the front brakes due to the rotors that were machined during the certification inspection less than a year ago. To make matters worse, this is my wife's car, and she has been pregnant during this very unsafe ordeal. The salesman was a liar, and the service center cuts corners. Turns out the owner is ill, and the service manager is his son. Buyer beware if Jason is the future of this dealership. More

Don't fall for their fake honesty. Everything was fine with the service department at this dealership until I gave them a bad score on a CSI survey. Now I'm stuck with a $1350 repair bi Everything was fine with the service department at this dealership until I gave them a bad score on a CSI survey. Now I'm stuck with a $1350 repair bill because they purposely damaged my vehicle while it was in for service. And of course they know nothing about it. More

Good people I have been leasing cars a long time, and for once I found a dealership that didn't try to BS me as soon as they met me. The staff is professional and I have been leasing cars a long time, and for once I found a dealership that didn't try to BS me as soon as they met me. The staff is professional and personable, and they really do know in detail the 'best deal' they can give you. By this I mean, they know lease interest rate, buy price (including all the details that make up a 'price' such as dealer costs and incentives, etc.). I sat down with Lev and Diako and made a deal in minutes. And this, coming from a seasoned car-leaser, is amazing. They didn't make me do the 'dance' and just got straight down to business. How do I know they were dealing with me straight-up? I use the Costco Car Service for a verifiable 'best buy price' which was much, much better than the other dealers had presented to me. And did I mention, I am a seasoned car-leaser? =) More

HIGHLY RECOMMENDED!!!!! Diako is thoroughly knowledgeable of the VW products as well as the competitors' cars. I visited 1 other VW dealer and 4 other make dealers before bu Diako is thoroughly knowledgeable of the VW products as well as the competitors' cars. I visited 1 other VW dealer and 4 other make dealers before buying a Passat from Diako at King, and highly recommend them. I was able to get the car I wanted at the price I was willing to pay with minimal fuss. More

Surprised!!! Diako was the first one to respond to my inquiry and answer all my questions. When I got there every thing was ready and Lev and Diako did a very g Diako was the first one to respond to my inquiry and answer all my questions. When I got there every thing was ready and Lev and Diako did a very good job explaining everything. I'm really surprised by my experience at King. I'm very happy with my purchase and I definitely recommend this dealership. More

I took my car here to have the valve cover replaced which cost 516 bucks. So the car is now smoking from the engine and also from the tail pipe to the point I could not see anything behind me. This was not h cost 516 bucks. So the car is now smoking from the engine and also from the tail pipe to the point I could not see anything behind me. This was not happening to my car until they did work to it. I take the car back and they say it's an oil leak somewhere and the engine is dirty. So of course they charge me 99 bucks and 100 dollar diagnostic test to see where the leak is coming from. So they say the leak is coming from the vacuum pump. $1700 for that to be replaced. Of course I declined because I would like to get another opinion. The car does not smell like an oil leak, it smells more like plastic burning. I believe that one of the tech did something to my car and will they will not own up to. The car drives fine until 45 min- an hour on the road and its smoke every where. I hear clicking noises when this starts happening. I'm basically car less now because someone is not doing their job correctly. DO NOT TAKE YOUR CAR HERE! I wish I would have never had the cover replaced. Wasting so much xxxxing money and its ridiculous!!!! More

COMPLETELY AWFUL!! DONT GO HERE Said I was coming back COMPLETELY AWFUL!! DONT GO HERE Said I was coming back to buy the car. Had to go get my checkbook from home. When I got back it was sold. The sales COMPLETELY AWFUL!! DONT GO HERE Said I was coming back to buy the car. Had to go get my checkbook from home. When I got back it was sold. The sales guy and I had exchanged phone numbers he never called me to say another person was looking at it. He knew I was coming back. I have a huge family and many many friends who are looking for used cars for their kids coming up. I WILL NEVER USE THIS DEALERSHIP AGAIN. AND I AM GOING TO TELL EVERYONE I KNOW NEVER TO USE THIS DEALERSHIP --- EVER!!!!!! Sold the car even though he knew I was coming back to purchase the car. What a ****** bag. ug!!! Common curtesy would have to give me a call and tell the other person that someone is looking at it that I had first rights. Or tell me hurry up and get back here or this car will be sold. He knew my story and knew I was coming back. OR at the VERY least to call me and tell me it was sold before I walk back in. WHAT A COWARD! So I was very excited and happy to purchase the car only to see the car gone from the lot. And not to have the xxxxx to pick up the phone and apologise to me or speak to me in person and offer to help me find another and be apologetic. What kind of sleaze bag car dealership are you running KING VW??????????????????????? More