King Kia Of Laurel

The Service Department is unreliable and slow. They gave the parts I needed to another dealer. I found this out when I got there. They gave the parts I needed to another dealer. I found this out when I got there. More

Huge thanks to Joseph Crawford at King Kia of Laurel! 🙌 He made the loan process smooth, stress-free, and even enjoyable. Joseph helped the team find the perfect car for me and secured a loan with bette 🙌 He made the loan process smooth, stress-free, and even enjoyable. Joseph helped the team find the perfect car for me and secured a loan with better terms than I’d been offered elsewhere, a low down payment, and great coverage. I drove away in a car I absolutely love! More

🚩BUYERS BEWARE! VEHICLES MIGHT NOT HAVE A TITLE!🚩 I had an awful experience purchasing a 2022 Kia K5 GT-Line from King Kia of Laurel in October 2023. After compl VEHICLES MIGHT NOT HAVE A TITLE!🚩 I had an awful experience purchasing a 2022 Kia K5 GT-Line from King Kia of Laurel in October 2023. After completing all paperwork and taking delivery within a week, I expected the process to be straightforward. However, over a month later, I still hadn’t received my title. In December, I received a written notice from the MVA stating that the dealership failed to submit the correct, most recent title — they had submitted an outdated one instead. When I tried contacting my salesperson (Brandon Martinez), I discovered he no longer worked there. I then reached out to Derrick Showacre multiple times via email — no response. I even visited the dealership several times asking to speak with the title department, but could never reach anyone directly. When I finally met Steve York, the title representative, in March 2025, he showed no concern or accountability, telling me simply to “wait” because he outsourced most title work. Months passed with no updates. When I followed up again, he became visibly irritated, cut me off mid-conversation, and walked away telling me to “have a good day”. That’s how they treat a paying customer who’s been waiting months due to their error. It is ridiculous how someone at the dealership can just throw tamtrum at customers who had to experience various inconveciences because the dealership clearly violated written contracts which have legal effects. To this date, the issue is still unresolved and I STILL do not have my title. 🚩🚩🚩Customers who have legitimate requests are not treated with sincerity and basic respect at King Kia of Laurel. King Kia of Laurel has appalling customer service and zero accountability. They completely disappear once they’ve taken your money, leaving you to deal with the fallout. AVOID AT ALL COSTS! More

On June 30, 2025, I purchased a vehicle from King Kia of Laurel and traded in my previous car, which was financed through Kensington Finance. As part of the agreement, King Kia was responsible for paying of Laurel and traded in my previous car, which was financed through Kensington Finance. As part of the agreement, King Kia was responsible for paying off the remaining balance on my trade-in. Nearly a month later, this payoff still hasn’t been completed, and I’ve received notice that a payment is due on a vehicle I no longer own. When I contacted the dealership to ask why the payoff hadn’t been made, I was met with extreme unprofessionalism — a sales manager named Johnny Kinney told me, “F*** you, figure it out yourself.” This response is completely unacceptable and demonstrates a severe lack of customer care and accountability. In addition to this, the overall experience was dishonest from the start. I was promised a rebate the day before the sale, which was suddenly revoked with no explanation, raising my total cost above the $31,000 out-the-door price we originally agreed on. In the finance office, I was told I had to purchase GAP insurance through the dealer because my own insurance wouldn’t cover a total loss unless I did — which turned out to be false. I also requested to see the bank’s buy rate on my financing offer, but they refused to show it to me, claiming there’s a “flat rate” enforced by the FTC — something I know is inaccurate as I also work in the automotive industry. This appears to have been a tactic to hide markups and mislead me further. This dealership has shown a pattern of poor communication, misinformation, unethical financing practices, and a complete lack of follow-through regarding my trade-in payoff. More

This is a highly unethical dealership. Do NOT buy a car from them. They sold me a used car and then informed me a day before picking it up that it was no longer for sale. No explanation Do NOT buy a car from them. They sold me a used car and then informed me a day before picking it up that it was no longer for sale. No explanation given. They have yet to return my deposit. I assume that they sold it to someone else for more. More

I recently purchased a 2025 Kia Sportage Prestige, and I couldn't be more pleased with the exceptional service I received from Donny. His customer service skills were outsanding-he actively listened, was in couldn't be more pleased with the exceptional service I received from Donny. His customer service skills were outsanding-he actively listened, was incredibly knowledgeable about the vehicle, and kept me well-informed throughout the entire process. This is the third car I've purchased from this location, and I was intially unsure if the experience would match the high standards set by my former salesman who is no longer there. Donny reassured me that I was in good hands, but he was wrong-I was in great hands. I had considered other brands and wasn't certain I would stay with Kia, but Donny's patience, professionalism, and thorough answers to my (many) questions made all the difference. He was truly phenomenal, and the overall sales experience was marvelous thanks to him. Donny's outstanding service is what ultimately sealed the deal. Highly recommend asking for him if you're in the market for a vehicle! I am writing to follow up on my previous message regarding my concerns with the Finance Department. I am pleased to share that since then, the team at King Kia of Laurel has gone above and beyond to address my concerns and turn my experience into a positive one. I would especially like to recognize Larry, Carlos Mendez, and Matt Aglio for their extraordinary efforts. Their professionalism, responsiveness, and genuine commitment to customer satisfaction were truly impressive. Thanks to their support, I now feel confident and valued as a customer. I appreciate the time and care taken to ensure my concerns were resolved and that my experience ended on such a high note. More

Leased a Kia in February. It's May and they have yet to register my car or have plates sent to me. They also have yet to send me an actual bill. They have called me and inform It's May and they have yet to register my car or have plates sent to me. They also have yet to send me an actual bill. They have called me and informed me that my bill is past due asking for immediate payment over the phone, which I comply with. Would rather pay on time if they would ever bill me. Tried contacting the accounting department multiple times regarding both issues. The phone rings for a long time then goes to voicemail. I leave voicemails and they never get returned. I have been stopped by the police for driving on an expired tag and they were kind enough to give me a warning, but I may not be so lucky next time. Oh, and I've written this entire review while their phone rings endlessly yet again. If they ever address my issues, I'd be willing to update this review. More

Devin Gregory, my service advisor, along with his team of outstanding service technicians at King Kia of Laurel provided exceptional service for my 2016 Kia Sorento. Devin and his team took the time to liste outstanding service technicians at King Kia of Laurel provided exceptional service for my 2016 Kia Sorento. Devin and his team took the time to listen, diagnose and correct several issues that no other repair shop or dealership was able to remedy. He went out of his way to make sure that every concern was addressed, He is professional and has always been a pleasure to work with. Thank you !! More

My Disappointing Experience at Two Kia Dealerships 🚨 I recently had two frustrating experiences at Kia dealerships in Maryland, both of which left me questioning their professionalism, honesty, an 🚨 I recently had two frustrating experiences at Kia dealerships in Maryland, both of which left me questioning their professionalism, honesty, and overall business ethics. Laurel Kia Dealership I made an appointment with a salesperson who not only scheduled the time himself but then failed to be available when I arrived. Emergencies happen, and I understand that, but what followed was unacceptable. Since the salesperson was unavailable, I was handed off to the manager. I had a very specific request: I wanted a RWD Kia EV6. The salesperson adamantly stated that they had three in stock. However, when I arrived, every single vehicle was AWD, which I had clearly said I did not want. To make matters worse, the original salesperson later tried to justify the situation by telling me that the efficiency of AWD and RWD models was the same—which is factually untrue. This leads me to conclude that he was either incompetent or lying—neither of which are acceptable when making a significant purchase. Ourisman Kia Dealership – Catonsville After my disappointing experience at Laurel, I tried Ourisman Kia in Catonsville, only to encounter another case of incompetence or deception. Over the phone, the salesperson quoted me a price. I countered, and he told me his manager had accepted my offer. Based on that, I provided my insurance and license information and drove over 1.5 hours to complete the deal. When I arrived, the manager acknowledged that he was expecting me but then claimed he could not honor the agreed price. At that point, I simply walked out. To add insult to injury, the salesperson later wrote to me taking full responsibility for the mistake. But then, in another text, he tried to offer me a "Light Wind" trim at my price. When I contacted other Kia dealerships, I found out that there is no such trim package—it's either a Light or Wind trim, not some made-up "Light Wind" version. Final Thoughts Both experiences highlight deception, incompetence, or a complete lack of ethics. I cannot do business with dealerships that: ✔️ Misrepresent inventory ✔️ Make false claims about vehicle performance ✔️ Fail to honor agreed-upon pricing ✔️ Invent nonexistent trim levels Kia as a brand needs to reevaluate its hiring and training practices because these types of experiences erode customer trust. I will be sharing this experience widely because consumers deserve better. If you're considering purchasing a Kia, I strongly urge you to do your due diligence and be wary of dealerships that operate with these kinds of deceptive tactics. #Kia #CustomerExperience #CarBuying #ConsumerRights 🚗❌ More

Jacob in the Service Department fixed all 3 problems in less than 5 minutes, none of which the folks at KIA at the 800# could fathom let alone fix. I salute Jacob most for getting my side view mirror safet less than 5 minutes, none of which the folks at KIA at the 800# could fathom let alone fix. I salute Jacob most for getting my side view mirror safety features back. Kathleen O'Reilly More