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256 Reviews of King Hyundai - Service Center
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May 20, 2016
Worst Customer Service I went for a 1.5 hour service. After 3 hours I was forced to seek out someone to tell me what's going on. I was told it needed extra work and was in w I went for a 1.5 hour service. After 3 hours I was forced to seek out someone to tell me what's going on. I was told it needed extra work and was in wash. 40 minutes later I asked again. No one even had the courtesy to come to the waiting to let us know it would take triple the time. We looked at a car in the showroom. Passing time. Sat in the car, was interested. We were completely ignored. They lost that sale. Over all this dealership has the worst Customer awareness I've experienced. More
by Ccanentament
Employees Worked With
Neil Glassman
September 17, 2015
Not very helpful My tire pressure light came on. So I decided to to go to King Hybdai in Deerfield. The guy didn't even check my car. He said it just needed "air". I e My tire pressure light came on. So I decided to to go to King Hybdai in Deerfield. The guy didn't even check my car. He said it just needed "air". I explained to him that it has been coming on his reply was "then they putting the wrong amount of air in the tires. 2 weeks later the light came on, went back I explained to someone what's been going on. He told me he's going to have it check and look at the tires. 35 mins later he came back and say they didn't find anything, no nail or hole. Which I didn't believe. So I just left. Well few weeks later the light came back again. I called them and the guy I spoke to wasn't very helpful, rude and was keep interrupting me! He basically was telling me the same thing that I need to come in so they can adjust the air pressure. So the next day I decided to go to Delray Hyndai, so they checked my car and found a nail on one of the tires. So for the past few months there's been a nail in my tires but at the King Hyndai in Deerfield, they was telling me otherwise. I came to the conclusion that they never check my tires. They were too lazy to check. For that reason I will never go back to that Hyndai because they are not helpful and can't be trusted. More
by Lenci10
September 04, 2015
Outstanding service Brandon Ireland a technology support specialist, fixed an annoying mismatch between my smartphone and my Sonata. He was helpful, personable, and empa Brandon Ireland a technology support specialist, fixed an annoying mismatch between my smartphone and my Sonata. He was helpful, personable, and empathetic - an outstanding member of your team. More
by Happy
Employees Worked With
Brandon Ireland
July 11, 2015
OVERCHARGED ME AND MISLEAD ME!! WENT IN FOR WARRANTY WORK AND MY DOOR HANDLE FIXED. TRIED TO CHARGE ME A DIFFERENT PRICE THAN QUOTED. PAID FOR HAZARDOUS WASTE ON HANDLE! WENT IN FOR WARRANTY WORK AND MY DOOR HANDLE FIXED. TRIED TO CHARGE ME A DIFFERENT PRICE THAN QUOTED. PAID FOR HAZARDOUS WASTE ON HANDLE! More
by GRANS
Employees Worked With
VICTOR AVILA AND MANAGER, ROBERT
April 05, 2013
I know Hyundai has made a dramatic change for the best with their new cars and I do love my Sonata. With that being said, they are still in the dark ages regarding service and if they think they can compe with their new cars and I do love my Sonata. With that being said, they are still in the dark ages regarding service and if they think they can compete with the other dealers they are dead wrong! Let me start by saying King Hyundai in Deerfield Beach specifically is hands down the worst dealership I have been to in my life. I have owned numerous cars in my 35 years of life and have never come across a more incompetent, inconsiderate, and poorly run operation. I warn all of you to not go there unless you have no the option. The radio stopped working in my car and I scheduled an early morning appointment to have it diagnosed and fixed. Of course they don't think their customers have to work, so they are unconcerned about your time. Upon dropping off my car, I told them they might as well give me an oil change. I signed the papers and off the car went at 8:30 am. I reiterated to them that I had to go to work and asked if I could have a rental car. For a radio failure this request did not qualify, which I could live with. They also told me that most likely the radio would need to be replaced and they would have to order it. With this fact pattern, I made the simple request to please just let me know if that is indeed the case and to just complete the oil change and I would return. At 9:45 am I decided to see what was going on as I had a feeling I would be sitting in the waiting room for ever...What did I find out???? How about that my car had been sitting in the same place I left it an hour and 15 minutes ago. No oil change, no diagnostic test, not even a valid excuse from Cole(service Agent) of what had just happened. He said we need another 30 minutes before I would have any feedback and of course they still needed to perform the maintenance check up. I promptly thanked them for wasting my time and demanded my car back andf tried to speak to the service manager Rick Ritacco...But of course he was no where to be found. Upon leaving I went directly across the street to have my oil changed in less than 15 minutes for $10.00 less.... King Hyundai and Service should never be uttered in the same sentence. Hyundai should be ashamed of themselves for letting this dealership fly their flag. More
by ewnadler
Employees Worked With
Cole
June 10, 2004
The service staff at King is very rude especially towards my wife. She is the one that always take our cars in for service. The service staff treats her (and me if I’m there) like she’s stupid and doesn’t kn my wife. She is the one that always take our cars in for service. The service staff treats her (and me if I’m there) like she’s stupid and doesn’t know anything about cars.<br>An other issue we had with them was about a warranty repair. Finally after a letter from our lawyer the dealership came in to action all be it very slow.<br><br>On 01-31-2004 we took our car (Hyundai Santa Fe) in for service and for a problem with the radio. King Oldsmobile / Hyundai did not repair our radio as it is out of warranty. We have had the same problem with the radio before and took the car in for this problem on 06-21-2002 (the radio was still under warranty) King was unable to reproduce the problem.<br>The service advisor Roger Stack promised that he would discuss this issue with the service Manager Len and contact me on 02-02-2004. I called King on 02-06-2004 as I had not heard from Roger Stack yet. The operator said she would have Roger call me back later that day. Even after calling the dealer ship again later that day, because Roger had not called me back, he did not respond to my calls. On Monday 02-09-2004, I contacted Hyundai USA to complain about King’s customer service. They promised me that they would contact King and the service manager to resolve this problem. On Tuesday 02-10-2004 Roger left a message on my voicemail telling me that they were contacted by Hyundai USA and that they were working to resolve the problem with my sun visor?! I had a problem with my sun visor in 2002 but that was replaced under warranty on 05-10-2002. So I called King (02-10-2004) again to explain that I don’t have a problem with my sun visor but with my radio. Again Roger promised to look in to the problem and talk to his service manager. After contacting King again later that week to see what the status was Roger left me a message on 02-13-2004 telling me that they were still working on the problem and that they were talking to Hyundai USA. <br>Just to clarify, all this going back and forth is about who is going to pick up the bill. All this time the car was in our possession.<br><br>Finally begin May they removed the radio and shipped it to Hyundai. I will have my radio back on 06-10-2004…… Driving without a radio all the time was no pleasure.<br><br>Willem van Dam More
by w4ris
Employees Worked With
Service Department
