King Hyundai

This is probably the WORST car dealership in Florida and probably the US. The tone is set at the top by Ian Burlikoff, a surly, cocky person who leads one of the worst managed dealerships I have ever been probably the US. The tone is set at the top by Ian Burlikoff, a surly, cocky person who leads one of the worst managed dealerships I have ever been in. I lease a car every 3 years and decided on the Santa Fe. I did have a GREAT salesperson, professional, honest - Tony Urchoili and tried to give him my business. He was out and so I tried to contact the sales manager to make an offer on a car so that Tony would get credit. I am a business professional-I own my own company and am a successful small business owner. I called the dealership and normally the phone rang a MINIMUM of 12 rings before anyone picked up--customer service? I would not be in business if my customers had to wait 12 or more rings to speak with someone. The tone was set with the receptionist, monotone, not very helpful or friendly! I even told her it should not be this difficult to buy a car so she knew the nature of my call (didn't matter!). I tried calling 3 times and each time was sent to voice mail, until I asked her for the general manager who I was told was Effron Taylor and I found out that is not true (the receptionist did not even know who was who at the dealership!). I relayed my experience in trying to reach the dealership and he said sorry and was impatient and basically had the attitude - get to the point - if you are buying a car I will speak to you and if not, bug off! I told him the car I wanted to purchase. He said he did not have it. I told him it was on the website and I saw the car, that he has it. I gave him the VIN # and he located it. I gave him my offer and he said he thought it was too low but that he would WORK THE NUMBERS and get back to me. That was on a Thursday night at 6 pm. I gave him my office and cell number and told him I would purchase a Santa Fe by Sept 30. I NEVER HEARD FROM HIM, not one word. Do they sell that many Hyundais at King Hyundai that my purchase was NOT important to them. I think not! Well, I did purchase my Santa Fe from HYUNDAI OF NEW PORT RICHEY and it was one of the BEST experiences of any dealership I have purchased from. I purchased the car Sept 30 just as I indicated to King I would. I got a call from Tony at King the next day asking about purchasing the car. He was NEVER given the message, the sales manager never told him I called, made the offer or tried to work out a deal with me. I drove to the King dealership and met face to face the GM, Ian Burlikoff, who was rude, impatient and condescending--HE LOST A SALE for this dealership as well as for this sales person and I told him I would tell everyone I can TO AVOID THIS DEALERSHIP AT ALL COSTS -- they are rude, no customer service, lie and just don't care about YOU, the consumer. If I ever treated my customers like I was treated, my business would be closed. IF you find you MUST go there, then go see Tony Urchoili and at least you will be told the truth. I suggested though with his level of professionalism and honesty he should find another dealership to work for. They are NOT worthy of him. BUYER BEWARE - DO NOT GO TO KING HYUNDAI!!!!! More

In June of this year I purchased a 2011 Hyundai Elantra from King Hyundai. The following day The passenger rear tire went flat as we were traveling 60mph. Upon opening the trunk there was no spare tire, bu from King Hyundai. The following day The passenger rear tire went flat as we were traveling 60mph. Upon opening the trunk there was no spare tire, but a ” Tire Mobility Kit “. I don’t think even Albert Einstein could have figured out how to operate this thing. Once this ” Tire Mobility Kit ” is used it needs to be replaced at the cost of $100. Point being my “Sales “ASS"ociate never mentioned the vehicle came without a spare. All he cared about was getting a high score on his customer satisfaction survey. When I spoke to Mr. Ian Burlikoff GM at King Hyundai, he basically told me to ” Go Pound Salt ” How’s that for ” Customer Service ” ? More

I came in to see the new Elantra that I saw on TV. Terry greeted me and I felt very comfortable with him. He showed me the car and seemed to know everything about it. When I test drove it I loved it. I tol greeted me and I felt very comfortable with him. He showed me the car and seemed to know everything about it. When I test drove it I loved it. I told Terry I was on a tight budget and he promised to keep me under my budgeted payment. Well, he kept his promise and I got a brand new Elantra for a really low Payment!!!! The finance guy was also great with explaining the forms I had to sign. Overall a great experience!! Thank you!!!! More

The best car buying experience I every had. I leased a new 2011 Sonata at a great price. I never knew buying a car could be this easy and quick.. This store is a first class operation. I recommended sever new 2011 Sonata at a great price. I never knew buying a car could be this easy and quick.. This store is a first class operation. I recommended several friend to the dealership and they received the same great service... More

Never shop here!!!! They lied and played games throughout the whole sales process. I left feeling scammed and although my car is nice it was over priced and dirty. The salesman was dishonest as throughout the whole sales process. I left feeling scammed and although my car is nice it was over priced and dirty. The salesman was dishonest as well as the manager. There was no real communication at all. I supposethey belived I was either very stupid or a mind reader. Their customer service was terrible as well. They should be ashamed of themselves. These people are what gives car salesmen a very bad reputation Their idea of assisting you with financing is a joke as well. Be prepared to spend 6-8 hours dealing with these goofballs. More

I'm in total agreement with all the negative reviews here about this dealership. This place should be shut down as a dealership and re-opened as a school for con-"artists". My salesman was attempting to con about this dealership. This place should be shut down as a dealership and re-opened as a school for con-"artists". My salesman was attempting to con me by changing the agreed upon numbers both for the lease payments and my trade-in...and then denied that he agreed to them. Only when I loudly exposed his tactics on the sales floor in front of other perspective buyers, did he concede his "mistake" and corrected the numbers. He was epitome of the "slick" car dealer salesman...only he got caught with his hand in my pocket before I signed the final papers with the finance manager. Beware! More

Not at all happy and satisfied with my new purchase, they lied to me about everything. The car I bought was used but it was not detailed or serviced. Had to go 3 times to the dealership after the purchase a lied to me about everything. The car I bought was used but it was not detailed or serviced. Had to go 3 times to the dealership after the purchase and everytime I was disappointed. Even the finance person lied to me that there is no fee for loan origination. I will not recommend this place to my friends and family. More

I wish I could have had a better experience with this dealership, but so far it's been awful. I leased a car recently and drove off feeling great about the vehicle, the deal itself and dealership. It dealership, but so far it's been awful. I leased a car recently and drove off feeling great about the vehicle, the deal itself and dealership. It's been a nightmare ever since. Between overpaying for the tag and having mistakes in my lease that caused my husband and I numerous visits back and forth to this dealership, the only thing I got from the headaches was a tank of gas. This wasn't offered, I asked for compensation for wasting my time, my fuel and mileage and the many minutes I had to waste on the constant phone calls to correct their mistakes. Just after I thought it was all settled and could finally go on with life and enjoy the car, yet another huge headache begins. Turns out, since so much struggle and time had elapsed fixing their faulty leases, it was time for another payment even though I wasn't set up in the system since everything had been tied up for so long. The dealership took my check for my (on time) payment, deposited it and never sent it to the finance company. Now I'm going back and forth trying to get this mess fixed up while the people in charge don't return the phone calls to the finance company to correct the errors. Words can't begin to describe how I feel about this dealership at this point! It feels TERRIBLE to have a company call you and tell you they're "attempting to collect a debt" even when you owe them money, let alone when you actually did pay the bill on time. Combine it with the sour feelings I had about the first several issues and this has become a tornado of problems! The only one who hasn't been a problem was the salesman himself. I'm human and I can understand human error and mistakes. We all screw up from time to time and it can be forgivable. What ISN'T forgivable is constant mistakes, lack of follow up to remedy a problem and MOST IMPORTANT...seeking to find out how they can make everything better. This is customer service and when a company screws up, they need to make it right and King Hyundai isn't. I shouldn't have had to ask for compensation for the initial problems that cost me time and money and the manager made me feel like he was doing me some huge favor by filling up 3/4 tank of fuel in my car and eating a charge that they forgot to include in the original lease. I'm a customer and I had to put some trust and faith in these people to do me right while I gave them business. I don't recommend this dealership to anyone simply because I can't guarantee they would be treated properly. I haven't been and I promise, I will make sure anyone who ever asks me about my experience with them will get an earful. More

This is the most pathetic excuse for a car dealership that I have ever seen! From the manager ,salesman,and the finance manager, have never seen a group of more incompetent people gathered together in 1 that I have ever seen! From the manager ,salesman,and the finance manager, have never seen a group of more incompetent people gathered together in 1 place.Take your pick, from lying about transferring tags, to getting the contract paperwork wrong to not sending the payment we payed at the dealership to Hyundai finance so that Hyundai was calling us trying to collect a payment that was deposited and cleared 15 days ago....Do yourselves a favor,if you want to buy or lease a car without severe headaches then I suggest you stay for away from this group of ignorant imbeciles!!! More

The service staff at King is very rude especially towards my wife. She is the one that always take our cars in for service. The service staff treats her (and me if I’m there) like she’s stupid and doesn’t kn my wife. She is the one that always take our cars in for service. The service staff treats her (and me if I’m there) like she’s stupid and doesn’t know anything about cars.<br>An other issue we had with them was about a warranty repair. Finally after a letter from our lawyer the dealership came in to action all be it very slow.<br><br>On 01-31-2004 we took our car (Hyundai Santa Fe) in for service and for a problem with the radio. King Oldsmobile / Hyundai did not repair our radio as it is out of warranty. We have had the same problem with the radio before and took the car in for this problem on 06-21-2002 (the radio was still under warranty) King was unable to reproduce the problem.<br>The service advisor Roger Stack promised that he would discuss this issue with the service Manager Len and contact me on 02-02-2004. I called King on 02-06-2004 as I had not heard from Roger Stack yet. The operator said she would have Roger call me back later that day. Even after calling the dealer ship again later that day, because Roger had not called me back, he did not respond to my calls. On Monday 02-09-2004, I contacted Hyundai USA to complain about King’s customer service. They promised me that they would contact King and the service manager to resolve this problem. On Tuesday 02-10-2004 Roger left a message on my voicemail telling me that they were contacted by Hyundai USA and that they were working to resolve the problem with my sun visor?! I had a problem with my sun visor in 2002 but that was replaced under warranty on 05-10-2002. So I called King (02-10-2004) again to explain that I don’t have a problem with my sun visor but with my radio. Again Roger promised to look in to the problem and talk to his service manager. After contacting King again later that week to see what the status was Roger left me a message on 02-13-2004 telling me that they were still working on the problem and that they were talking to Hyundai USA. <br>Just to clarify, all this going back and forth is about who is going to pick up the bill. All this time the car was in our possession.<br><br>Finally begin May they removed the radio and shipped it to Hyundai. I will have my radio back on 06-10-2004…… Driving without a radio all the time was no pleasure.<br><br>Willem van Dam More