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King City Chrysler Center - Service Center

Mt Vernon, IL

4.5
201 Reviews
Call Service Center (618) 242-6600

201 Reviews of King City Chrysler Center - Service Center

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September 08, 2023

Van was in the shop for nearly a month. Was “fixed” twice and had to go right back in. More

by tena73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who the mechanic was.
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Sep 12, 2023 -

King City Chrysler Center responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Greg Krahn Service Manager

September 07, 2023

Service advisor was friendly and they were very prompt. We use our trucks for business and downtime is very difficult. We plan on using this dealership for future purchases because of the service experienc More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2023 -

King City Chrysler Center responded

Thanks, Jeff! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing King City Chrysler Center! Greg Krahn Service Manager

September 01, 2023

Quick fast services. Easy communication. No issues. Will be back in the future for service. More

by BMILLS316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2023 -

King City Chrysler Center responded

Thank you for your very kind review. Kevin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at King City Chrysler Center. Greg Krahn Service Manager

August 15, 2023

Took my jeep for its first oil change and tire rotation. .. Techs were very fast they were done in less than 30 min. More

by jkc51064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

King City Chrysler Center responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing King City Chrysler Center! Greg Krahn Service Manager

August 11, 2023

Finished in a timely manner. Always pleasant to deal with. Will return for next repairs! More

by cdehn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

King City Chrysler Center responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Greg Krahn Service Manager

August 11, 2023

Called for warranty work and an oil change. The service department made a appointment and had my truck done the next A class service More

by hopson80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

King City Chrysler Center responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

August 02, 2023

Did a great job on my brakes. Fast, quality work, and reasonable pricing. I’ve been to lots of Ram service dealers in more than one state and Kings is by far the best More

by greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

King City Chrysler Center responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing King City Chrysler Center, we look forward to having you as one of our valued customers for many more years to come! Greg Krahn, Service Manager

August 01, 2023

I go to King City Chrysler for oil changes all the time. Easy to schedule an oil change and they are done quickly. More

by REBERNARD82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

King City Chrysler Center responded

Thank you for choosing King City Chrysler Center. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Greg Krahn Service Manager

July 24, 2023

The service team worked to get my Jeep back up and running after having a breakdown while traveling through town. Everyone that I talked to was friendly and professional. More

by SAFETYGUY591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

King City Chrysler Center responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

July 19, 2023

They never get the job done and they are very rude. . they always promise me a loner it when I get they they have all time excuses and I’m never satisfied. More

by mnhousley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kip Grob
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Senior
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
1.0
This rating includes all reviews, with more weight given to recent reviews.
jerry tucker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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