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King City Chrysler Center - Service Center

Mt Vernon, IL

4.5
200 Reviews
Call Service Center (618) 242-6600

200 Reviews of King City Chrysler Center - Service Center

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September 25, 2024

Replaced entire fuel system on 1500 ecodiesel in less. than 1 week on recall working fine now More

by SWANSONDDSMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

King City Chrysler Center responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Greg Krahn Service Manager

September 21, 2024

I do not make recommendations. I have to put my trust in hoping everything is done correctly. The service was preformed at the specified time and the wait time was minimal. The peo More

by BRADLITTLE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

King City Chrysler Center responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing King City Chrysler Center. Greg Krahn Service Manager

September 14, 2024

Fast, friendly service! I got my oil changes and tires rotated in less than an hour! More

by REBECCAJOY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Holtz was fantastic!
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Sep 16, 2024 -

King City Chrysler Center responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

August 28, 2024

I called about an oil change and was given a ball park price of 100 to 150. The price ended up over 200. If employees can't give you the right price, they should not try. More

by myron.weisenbarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

King City Chrysler Center responded

Hello, Myron. Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Greg Krahn Service Manager

August 27, 2024

Service was fast, efficient, and professional I have confidence that when I take my vehicle to this dealership, I will have a good experience More

by crwebb1774
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

King City Chrysler Center responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Greg Krahn Service Manager

August 27, 2024

They were able to get me in fast. All the workers were friendly and efficient. More

by kathyann371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

King City Chrysler Center responded

Thanks, Kathyann, for sharing about your experience with King City Chrysler Center. We appreciate your business and hope to see you again soon! Greg Krahn Service Manager

August 21, 2024

My sales person Mark King was very helpful and good to talk to. They had the Ram I was looking for. More

by SPIDER373
Recommend Dealer
Yes
Employees Worked With
Mark King
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Aug 22, 2024 -

King City Chrysler Center responded

Thank you for choosing King City Chrysler Center. Your feedback and rating mean a lot to us. We're glad Mark was able to help, and we hope to see you again! Greg Krahn Service Manager

August 10, 2024

Getting my parts and in so quickly was wonderful. The communication between me and King City was great. They kept me updated on everything. Only downfall was the mechanics should be more careful with More

by rottnrobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean was the best
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Aug 11, 2024 -

King City Chrysler Center responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Greg Krahn Service Manager

August 05, 2024

Great service and a great price for programming my Chrysler 300 keys. Will use again. More

by adambarbian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Jones - service department
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Aug 05, 2024 -

King City Chrysler Center responded

Adam, Thank you for choosing King City Chrysler Center. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Greg Krahn Service Manager

May 27, 2024

Been using them for many years. Most of the time they are very good to work with. It is always clean. They always get me in when I need something done. More

by THELEFFLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon ? He is always helpful.
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May 30, 2024 -

King City Chrysler Center responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing King City Chrysler Center. Greg Krahn Service Manager

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